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Desktop app on Windows can't sync files because they're already deleted
I have Dropbox installed on a PC with Win 10. The PC keeps reporting that it can't sync files that have already been deleted (presumably before the sync occurred). Clearing the cache did not help, nor did uninstalling and reinstalling the program.
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A file named .Dropbox appeared in my Dropbox folder since my computer got stolen.
My computer was hacked and data stolen. After this I noticed a cache file and .dropbox file became visible to me in my list of folders and files. In opening properties the .dropbox file security tab listed 3 group or user names: 1. SYSTEM, 2. my name and email, and 3. administrators and my computer name/administrators. I…
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Couldn’t communicate with a helper application - Desktop client
Hi there, I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying: Couldn’t communicate with a helper application. Using latest dropbox on a Mac (with Ventura 13.2.1) Thanks! Fede
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Issues after updating Dropbox to the File Provider version
The new API Apple is rolling out seems to have created an absolute nightmare fuel of issues. I cannot get folders to Sync, I am having to download files that I've uploaded to the cloud through the web browser in order to get access to them. Actvity monitor shows zero download usage through Dropbox; whether I use the sync…
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"Are you sure you want to delete this file" error message
I just turned off "Are you sure you want to delete this file" error message How can I turn it on?
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Upgrade your browser to use Dropbox
I tried to log in to the promotion 20GB Dropbox by Dell but I received this message once I clicked right button on the dropbox icon on my Windows 10, which is as follows: Upgrade your browser to use Dropbox Your current browser is not supported. We support the latest versions of the following browsers: * Edge * Chrome *…
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Beta Build 190.3.6210
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Added messaging during plan changes for certain quota and add-on restrictions. Fixed in this update: * Fixed an issue where the onboarding video overlay would vanish before…
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Photos in Local sync DropBox folder not showing thumbnails
I have a folder with over 20000 photos syncing locally on a Windows 11 Pro computer. When viewing the folder, the large icon view option in File Explorer is not showing the thumbnail of the photo. This used to be fine even a week ago, but now it is not. Found an article mentioning that the Dropbox overlay icons needs to be…
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Right Click Context Menu Disappearing on Update
Hello guys, After going back and forth with support about the right click context menu disappearing on every self update by the Windows app we couldn't find the solution. I was advised to set the UAC Control Settings to its default state "Always Notify" uninstall the app, install the app again etc which I did and the right…
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Files aren't fully syncing between Windows and Kbuntu
I am using Dropbox to share working files between a couple of computers, on Windows 11 and the other on Kbuntu Linux. Everything worked fine for a while but now, the files I save from the Linux box do not appear to file explorer on the Windows box. The files are available to Linux - I just downloaded one from Dropbox and…
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Dropbox desktop app isn't syncing files
I got issues with my Desktop app. It doesn't sync files and I have tried uninstalling / reinstalling, removed folders in preference, removed my fire wall and virus protection, and nothing seems to be working. Could someone please assist?
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Iphone doesn't sync with computer
I use the free DropBox version to track hobby purchases. I update an Excel file on my PC to indicate the items I have purchased and have DropBox installed on my iPhone and my iPad. I seem to have always had sync issues and have ended up buying items, basing purchase decisions on the DropBox file found on my iPhone, that I…
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Variant on the MacOS Monterey 12.7.1, missing finder extensions issue
Hi, There's a fairly well-known issue on MacOS where the finder extensions don't show up on right-click. It's a major problem because on older Macs if you can't quickly bring a file to the local drive then many applications won't be able to open it, or even recognise the file at all. Sometimes it can be fixed through…
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Dropbox app tries to sync files that are no longer there
i had 2 files in my dropbox most of the summer - in a folder that was synced. I moved the file back to my local server after i came back from vacation. those two files are working fine from their location for edits etc. however dropbox keeps insisting it wants to 'sync' the moved files. rather than acknowleding that they…
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Link to external drive, then link to laptop broken on Dropbox backup plan
I'm on the Dropbox Backup plan allowing me unlimited backup of my laptop and 1 external hard drive. The whole process has been bumpy to say the least, but the most recently problems have escalated: The 'link' to my external hard drive was 'broken'. This means I suddenly lost the most secure copy of my files! Dropbox…
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"Trouble connecting to Dropbox servers", while installing app on Linux OS
I am not able to install dropbox in my ubuntu device. While Installing it always shows me following message, I tried a lot but this is persistent . Please help me out.
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Unable to save new Excel files (Excel 2021), Windows 11
This occurred once before, but then corrected. However, today, I am unable to save newly created Excel 2021 files to Dropbox. I think they are saved, but when I go back to the folder, they are not there. My workaround is to save to my Desktop and upload the file to Dropbox. I can then open the local copy, edit the file,…
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How can I remove a previously linked device, so I can link a new one?
I tried to install Dropbox on my new computer. It says it is limited to three and that is all I have. The problem is, I think, is that it still has my prior laptop registered (with an iPad and iPhone as second and third). My laptop, a MS Surface Book, was damaged and has been replaced with the same type of computer (thanks…
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how do I abort an upload
I moved several large video files from my Windows 11 PC to the dropbox folder. They are very large files and Dropbox is telling me that it will take many hours to actually upload them. I changed my mind and have determined that I really don't need them in Dropbox, but I can't get Dropbox to abort the uploads. When I delete…
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Should I keep Dropbox sync for backing up files or transfer to Dropbox backup?
Hi, I use Dropbox Sync to backup my PC files. I know it's not intended for backuping files and I'm aware there's a Dropbox Backup option. So I'm thinking of saying goodbye to sync and backing up all files with the backup option as it is intended. But I want to know a few things before I change everything: 1) What happens…
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Dropbox no longer syncs automatically on my Windows 7 computers
Sorry if I'm posting this in the wrong board. This problem just started today. I have had a free dropbox account for a number of years. I'm very happy with dropbox. However, starting yesterday dropbox no longer connects up automatically to update changes to my stored files. My dropbox is installed on a Windows 7 machine. I…
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Stable Build 189.4.8395
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Fixed an issue that prevented non-English users from setting up and restoring backups. * Fixed an issue where some files on macOS didn't sync properly. Download Windows Standard Installer…
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Dropbox files all dumped into my new computer and are taking up all my memory
I synced my Dropbox files to my new computer and it dumped all the files into my computer. I realized it because my memory showed almost nothing left. I went back into each file and made them online only but the files are still somehow using all my memory. So now I cannot use my computer. I have my own business so this is…
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Folder sync issue on MacOS
I have a client with macos catalina. The finder shows the file structure: /user/dropbox/downloads the website shows: /user/dropbox/documents/downloads It is hung up trying to sync. I am not sure how get things aligned without loosing data. Any insight appreciated. thanks, ric lewalln
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Can I access the yosemite-standard .ICNS file?
Hello. I have created an alias for my Dropbox in my Mac and I would like to have access to the .ICNS icon file that used to represent the Dropbox folder in MacOS with the yosemite-standard folder image (a blue folder with the recessed Dropbox symbol in the middle). Is that resource available? Can I download it from…
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Migrating to a New Mac Using the Apple Migration Assistant Program
Here's my current understanding. I'd appreciate it if a Dropbox rep could confirm it and/or clarify if anything is incorrect. I want to migrate from Mac A to new Mac B using the standard Apple migration assistant program. I'll want to continue to use both Macs after migration. On Mac A, I'm using Dropbox with the File…
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Stable Build 188.4.6302
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Updated the over-storage quota message with information and links to upgrade plans. Fixed in this update: * Improved error handling for Manage hard drive space feature. *…
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I update a file using my laptop but the file in the mobile app isn't updated
I am having more problems with Dropbox and after this week of having issues with the app on my windows 10 laptop, I am about fed up with dropbox to the point where I am ready to think about a different cloud service. I compose a word document on my laptop and save it to dropbox. I go to my tablet, access the document and…
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Dropbox will no longer support MAC OS10.12 in June. How will this affect my other device?
I use Dropbox on a Dell laptop running Windows 10 and on a Mac running MAC OS10.12. Dropbox will no longer support MAC OS10.12 in June. How will this affect my ability to use Dropbox on my Dell laptop
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Why can't I find my backup files online?
I have had a big backup going for several days now. The counter says it is 71% complete. Around 250 gigs have uploaded. But when I go to my Dropbox folder, all I see is one file, an instructional pdf which was there to begin with. With so much data already uploaded, why am I seeing none of it in the Dropbox folder? With…