Desktop

Syncing from desktop to phone
Hello. I have been using Dropbox for years on my desktop and recently decided to begin using my phone as well. I’ve downloaded the app but it seems not to be the same account as what I have on my desktop. I’m very confused. Please help.
Automatically restarting Dropbox after it crashes.
Dropbox sometimes crashes on a Windows work PC. Is there a way to have it automatically restart when that happens?
Beta Build 189.3.8308
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Fixed an issue preventing non-English users from setting up and restoring backups. * Fixed an issue where some files on macOS didn't sync properly. Download Windows Standard Installer Offline…
Dropbox archive in two locations. Which one to delete?
I have a Mac Studio running OS Ventura 13.4. My dropbox app gives me the option to store my Dropbox folder location wherever I want. I have selected to have it stored in my user folder on my machine: [MyUsername]>dropbox. Meanwhile I have discovered another dropbox folder in Users>[MyUsername]>Library>CloudStorage>Dropbox…
Windows device connect/disconnect sound every minute
I've had a recurring (nearly every minute) Windows device connect/disconnect sound since my desktop's last reboot, that I have traced back to the Dropbox client and a very long list of information events in the Event Viewer. They're all some variation of: * "Created Desktop AppX container..." * "Added process <pid number>…
I can't open my Excel file, as it has two locations on my Mac
Every since I installed the new Dropbox on my Macbook, the list of where my files are stored in Excel has gone wonky. For example, when I open Excel and look at the list of files I could open, the file 'spanish vocab' is shown as being stored here: Macintosh HD/Users/[removed]/Library/CloudStorage/Dropbox/mabword/Spanish…
Understanding device limit
I currently have a dropbox basic account. I have just bought a new computer for the first time since the device limit was introduced - I have more than three devices currently grandfathered to my account. My understanding is that to install Dropbox on my new computer, I'll need to sign out of all but two other devices or…
Corrupt folders & Sync issues on Mac Monterey
We are currently using Dropbox to "share" lightroom catalogs. No two people are ever in the catalog at the same time . We always wait to the software to catch up ( meaning the double arrows become a green checkmark) . However we are having lots of corruption issues recently and now even some work done in lightroom is not…
Dropbox removed files from my vault
I set up my Vault folder about a couple of months ago. I used it to back up about 100 - 200 GB of data from my old computer. Today I log into Vault and it had me set up a PIN again (?) and when I accessed the Vault the 100 - 200 GB of backup data I had uploaded is gone. The data was definitely there the last time I…
Dropbox installer silently fails under all circumstances
This is driving me nuts. In the course of supporting an unrelated issue, Support discovered that I was running a beta version of Dropbox (no idea how that happened), so they recommended I install the latest stable release. Long story short: the Dropbox Installer doesn't install at all. The EXE launches, Windows asks for…
Add Dropbox as a place in Office 365 for Mac OSX
Hello, I'd like to add Dropbox as a place in Office 365 for Mac. I've found these instructions for windows (and here) but the corresponding options don't show up in the Mac version and, unfortunately, I haven't been able to track down any instructions for Mac. Does anyone know how do this? Is it possible? Thanks,…
HELP! Dropbox is loading up my computer memory!
Hello everyone, I am hoping someone can help me out of this nightmare that was supposed to be storage relief. I upgraded my free subscription to 3TB. and started uploading my video files from my SD Card to Dropbox. Apparently, Dropbox is syncing with my other devices. I have no way of confirming nor changing it in my…
Dropbox Watch Synology Folder.
I'm sure this is fairly basic, but my brain isn't quite working today. I'm setting a process that allows me to FTPS images from sporting events. Those images will eventually end up in a dropbox folder. I've currently got my Synology set-up as an FTPS server and images are flowing in as hoped. Is there a simple way of…
Still syncing desktop and downloads
I am confused and frustrated that Dropbox keeps syncing my desktop and downloads. I have it disabled in the local app and on the web login, yet it keeps happening. I read articles, I deleted the entire app, and reinstalled, and it is still doing it. Can you change this on your end. It is exceptionally frustrating. I don't…
How do I edit files, pages, numbers, etc. in my Dropbox from my laptop?
How do I edit files, pages, numbers, etc. in my dropbox from my laptop?
The unsync option doesn't show up
When I select an item with the right button (it's been happening with stremio and microsoft edge) the "unsync" option (not sure if that's the term in English, I use dropbox in Portuguese) doesn't show up. I can't avoid syncronizing those files and I don't want to
Unable to save files from my Mac to Dropbox
Hello, I an unable to save files from my Mac to Dropbox which I have downloaded onto my computer. When I select a file or attempt to create a new one, it just greys out on me and I have to press escape to unfreeze the computer. Can someone please help?
Don't see online only option in the context menu
We have a paid subscription for Dropbox Family, and for any folder (inside or outside the Family Room), do not see an option for either a file or folder to make Online Only. Running Windows 10. Screenshot of my right click on a folder: I've also gone online as well, and don't have that option. FYI, it's not a payment issue…
All files downloaded from Dropbox are corrupt
I have been using Dropbox on my old computer for >5 years. A few weeks before transferring to my new computer, I noticed that my files on my computer were no longer syncing with Dropbox. To transfer to the new computer, I deleted everything on Dropbox, because it was not up to date, and uploaded everything form my old…
Search function not working
Hi! Yesterday my search function randomly stopped working. The files are still there, but I’m no longer able to enter a key word search. Has anyone else had this issue or know how to resolve it? Thanks in advance!!!
Dropbox stopped syncing 2 weeks ago. Where are the files?
About 2 weeks ago my Dropbox files stopped syncing from my PC to the cloud. I noticed it today when I tried to use the right-click menu in my Dropbox PC folder to share a link. It was not working. I looked at the dropbox app in my system tray and saw it stuck on "Updating account." I logged into the dropbox website and…
Why do I have a duplicate Dropbox folder?
I had to reset my Dropbox password recently and for some reason upon signing in again on my Mac it seems to have duplicated my Dropbox folder. I wasn't aware of this at first but it seems I've been saving some files in what seems to be the unlinked folder and some in the linked one. I have no idea how or why this happened…
Desktop App for Mac not working, stuck in "sync," can't access recent files
My Dropbox desktop app (for Mac) hasn't worked since a recent update - I've tried reinstalling Dropbox and no dice. The Dropbox website says I need the Dropbox Update app but I don't see how to install that anywhere. My web browser version of Dropbox is fine but missing recent files that I uploaded into my desktop folder -…
DropBox Cannot Connect or Sync Despite Advanced Reinstall - Need Manual Sync Solution
64-bit Win11 PC Company-provided laptop with firewalls (presumably) Internet connected My Dropbox desktop app will not connect with the internet, no matter what I do, even though it used to. I have installed the 64-bit version, currently showing as v187.4.5691. The Dropbox updater, on the other hand, runs in the background…
Windows app stuck "updating dropbox account"
Noticed yesterday. Same issue on Windows 10 and 7 machines with same account app stuck "updating dropbox account" Unable to sign into app Re-install not cured it deleting cache not cured it.
"There's already a folder or file named Dropbox" upon installing the Dropbox desktop app
I've had Dropbox installed for several years on a Mac but had not used it for a few years. When I tried launching it, nothing happened, so I downloaded a new copy and installed it. With the installation came a pop-up message "there's already a folder or file named dropbox," at which point I either had to rename the…
Ubuntu 22.04 LTS problems
I started getting this message when running Dropbox on Ubuntu 22.04 LTS - So I went to www.dropbox.com and downloaded the current version .deb installation file and used gdebi to unpack and install it. I get this message from that procedure - So, now I can't use the old version of Dropbox which is compatible with my Ubuntu…
Stop Dropbox from backing up external drive
I made the mistake of accepting a request from Dropbox to back up an external drive plugged into my Mac. I didn't stop to think the files in that drive were going to be huge video files that should NOT be backed up to Dropbox. How do I stop the backup of that external drive? The help section says go to the preferences of…
Transferring dropbox drive from one computer to another
I have a Dropbox Professional account (3 TB of storage) and am using about 630 GB of it. I have two desktop computers that both have Dropbox on them. Computer 1 has Dropbox on an internal hard drive, Computer 2 has Dropbox on an external hard drive. The internal drive on Computer 1 has failed. Can I unplug the external…
Slow indexing and local info Dropbox doesn't update
Hi, I haven't synced my Dropbox local files for about two months. I am trying to sync it, but the indexing seems to get stuck. Though the number of files are decreasing, it's so slow, two days for just 10000 files. And there are no new files added to my local info Dropbox, there is also no icon showing the file syncing…

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