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Beta Build 191.3.4870
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Fixed an issue in Windows setup where clicking Go to Dropbox folder didn't open the folder. * Reduced sync error notifications due to user feedback. Download Windows Standard Installer Offline…
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Unable to manually move Dropbox folder to users/[user]/cloud storage
Hi, We have two identical MacBook Pro systems and need to keep them synced. In order to do this properly, we need the Dropbox folder to be located in the same location on both systems. One system has installed the File Provider version of Dropbox, which moves the Dropbox folder to users/[user]/library/cloud storage. The…
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Can't log in to the Dropbox site or app
Problem: cannot log in on my new machine at all. Secondary problem: because I can't log in, I, a paying customer, cannot request support. Because it requires login. Steps: - Using my new computer (win 11, new laptop opened for the first time today, all windows updates current) - Install Dropbox app - Login directs to my…
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My backup is stuck on the last 1% of syncing
I have a backup that is stuck on the last 1% of syncing. I have paused and restarted the sync, restarted my computer, cleared the dropbox cache, and cant figure out why it wont finish. Dropbox support is telling me it's because certain filenames are formatted incorrectly so those files affected won't sync. Problem is, I…
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Syncing issues on a new Apple MacBook Air - "syncing is paused while a file in this folder is open"
Hi I have setup my new Mac and setup dropbox and the app has been synchronising for days - it has 1,200,000+ files left to sync and seems to be stuck. Looking at "sync issues" there appear to be a dozen or so "syncing is paused while a file in this folder is open. Close the program using this file" errors. The files and…
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Where do you find the "Viewed Links" folder from the Mobile App when using the desktop website?
On my phone, I can see an area called "Viewed Links" and it shows me the folder that my friend shared with me via a QR Code. I can access everything inside her shared folder when on my mobile app. I cannot find a list of "Viewed Links" when logged into Dropbox on my desktop. I can forward the QR Code link from my phone…
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Dropbox status icon not displaying for only one file
I have been using Dropbox for several years without incident -- to share files between several Macs. Yesterday, however, I saved a file to Dropbox that is not displaying any status icon in the Finder. The file is available on all the Macs that I sync with, but there is no icon shown on any device. I've restarted the Macs…
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Personal folders & files to be available on one device only
Hi. I have one Dropbox account and each of my laptops (1 at home two at work) have Office 365. My personal files (created at home) are available on my work laptops. I need to make these files to be accessible ONLY at home. How can I isolate them please? Thanks, Peter.
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No syncing on Mac OS Sonoma
Hi, the synchronization of Dropbox doesn't work after the upgrade of operating system SONOMA 14. how can i resolve this problem?
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File details not viewable in Windows 11 File Explorer
I have Dropbox version 152.4.4880 installed on a Windows 11 (21H2 Build 21000.739) desktop. I have "Dropbox system extension" ("store files as online-only to save hard drive space") enabled on that PC . When I go into the Dropbox folder via File explorer and examine a folder customized for music I see zero details in the…
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Error on Mac that a folder is locked
I'm using the Dropbox app on my Mac. It consistently reports the error on the .Trash folder that it's locked and so can't sync. But I can't find a way to unlock it. What can I do? Thx
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How to change my allowed devices for my account?
The desktop computer I used to set up my Dropbox account became corrupted, and I have replaced it with a new laptop. When I originally set up Dropbox on my old desktop, I added 2 other devises to have access to my files; My work laptop and my iPhone. Now that I have replaced my desktop PC with the new Laptop, how do I…
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Unable to "View File" to correct sync problem on Mac
A red exclamation mark appears on my Mac (macOS Somona 14.2.1（23C71）) in the Menubar app for Dropbox. Clicking this opens a window in which there is a warning "Couldn't sync files - To fix this, view sync issue for your files." with two options below this message to either click on "View now" or "Close". Clicking "View…
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Files not syncing after re-organizing them on my desktop
Help! I was doing a massive organization of all my dropbox files (on my desktop, just moving things into different folders within the Dropbox folder, renaming files, deleting duplicates) ... Some things were taking a while but at a certain point I noticed that tons of the folders have red x's and the files within those…
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Where is my Dropbox folder on Win 11?
I recently bought a new Win 11 laptop and am in the process of migrating everything over from my old Win 10 laptop. I went to the Dropbox website and downloaded the app. That all went smoothly and within seconds, I was shown a window with all of the files exactly as they are in my Dropbox folder on the old Win 10 laptop. I…
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Terrible Windows Explorer Performance - Click slow, stutters
Not sure when this started happening, but we've been paid Dropbox users for years. The new issues may be a deal killer. Clicking on a file or folder to rename takes SECONDS. It's almost like Explorer is "stuttering". This is on i5 10th Gen and Ryzen R5 machines -- new stuff. Once we kill Dropbox, performance is great. We…
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Online only sync with desktop app on Windows 11
I have lost the option to make folders or files 'online only' when right-clicking on them (my PC is running Windows 11). I have searched previous queries on this in the community and none of the purported solutions appear to work on my computer. I have removed and reinstalled the desktop app twice now but to no avail.…
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"Couldn't sync files" - doesn't exist
Dropbox shows me a notification that it "Couldn't sync files". However, I can't find that file on Dropbox or anywhere else on my computer. It couldn't sync since it had special characters in the title. Now I can't even find the file, and when I press "View file", nothing happens. How can I get this notification to…
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Can't Install Proprietary Dropbox Daemon Ubuntu 22.04 Linux
I have been trying to install dropbox on my Ubuntu 22.04 Linux machine for a while now. I am able to install the deb package, but after this it says it needs to download the proprietary dropbox daemon. This download takes a long time, it eventually starts to slow down the computer, and then it will eventually time out…
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Trouble with storing my macOS Dropbox app on an external drive
Perhaps someone can walk me through how to take care of these questions: 1. I liked having Dropbox mirror on my desktop, but that became untenable when Dropbox would no longer let me put the desktop contents on an external drive. These days, my Mac internal drive is 500 GB, and there isn’t any room for my photos (1.4TB).…
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Question about moving Dropbox folder to a new drive
Hi, I bought a new hard drive for my computer. I want to change the disk drive location for my Dropbox folder from my current disk drive location to the new one. I know where to go in the app settings to change the folder. My question is this - Will it sync and download all my content again from Dropbox's servers OR will…
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Dropbox App Won't Login on Mac. It has me repeating the process.
I just got a new Mac and installed the desktop app. When I try to login with Google, the app takes me to my browser to login to Google. Once I login, it takes me right back to the app login screen. I know I have the correct login because I can login to Dropbox online. I have already tried using a different browser and…
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macOS desktop app stuck syncing 32 files
As with several other users, I've been using Dropbox for years on my Macs & iPhones, but have recently noticed that the files I update on my MacBook Pro (Sonoma 14.1.2) are not appearing on my iPhone (iOS 17.1.2). I normally don't use the Dropbox website, but upon reading some of the recent Community posts, I checked it &…
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Stable Build 189.4.8427
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
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Beta Build 190.3.6326
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
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Beta Build 190.3.6304
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
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Viewing PC backup on other computers
Is there a way to include my PC Backup folder in the same Dropbox Folder that I use to access my online files on other computers? The last time I did a PC backup a couple of years ago I could see it in my Dropbox Folder on other devices, but I just deleted that old backup, then backed up a new computer and it’s not slowing…
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No "Make available offline" option for my files
hi everyone I used dropbox at work and now got it for me privately. But I do not see the option "make available offline". I already reinstalled the app, but it still diesn't work. I'm on mac ventura. Does anyone have an suggestions? 🙂
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Two users on one mac computer using the same dropbox folder?
Hi, Can two users with two separate accounts on one mac computer have equal access to the same dropbox folder? Or does the second user need to create a new dropbox folder for the same dropbox account? Thx!
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Dropbox closes unexpectedly after updating to macOS Monterey
Hello, My Mac was updated to MacOS Monterey, and Dropbox does not open to synchronize my files. It starts, and after a few minutes, I get the message "Dropbox closed unexpectedly." I uninstalled Dropbox and reinstalled it, but it did not solve the problem. I also tried restarting the computer, but it didn't work either. I…