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Cannot access my desktop
Hi! I have a mac. One day I came on and all my desktop icons disapeered. Once I went to finder>desktop it said that I no longer had permission to access this. After lengthly conversations with Apple- they said that this was due to a third party cloud service such as google drive or dropbox. Upon some investigation I saw…
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Folders appearing on dropbox app but files are missing.
Hi, I have folders and files being shared with me but on my drop box app only the folders appear. Syncing is up to date, in selective sync all available folders are selected (no option for those files), the files are named correctly and other members of my team are able to see them. I have uninstalled and reinstalled, the…
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How to free up space with online and offline file options
Storing and saving your files is important, and making sure your files are available where you need them can help with that. So, let’s figure out if you need to have your files available online or offline. Why should I make my Dropbox files available offline? Whatever device you’re using with Dropbox, whether it’s a…
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Be able to see sizes For Online Only files on MacOS.
On the new operating systems for MAC, you cant see file sizes on files or folders that are set to online only. In past MAC operating systems, this function was so helpful to see the file sizes. Now once you download files from desktop app and re-save them as online only, file size says zero. This completely makes the…
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Backing up 2 phones and linking them. Do I need a Family plan?
Currently I have the Dropbox Plus Plan and have my iPhone automatically uploading all my photos. I want to start backing up my wife’s phone as well. Do I just download the app on her phone and link it to the account? Or do I need to get the Family Plan to have both of our phone upload automatically?
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mancata sincronizzazione su windows / no synchronization on windows
Da 3 giorni dropbox desktop su windows non sincronizza i file. potete aiutarmi? grazie -------------- Dropbox desktop on windows hasn't synced files for 3 days. can you help me? Thank you
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Dropbox error- Couldn't start dropbox
Hello, I keep getting these massage and couldn't start dropbox. I tired many suggestions from dropbox community and google search and can't solve the problem. Maybe one of you could help. The error file I get: bn.BUILD_KEY: Dropbox bn.VERSION: 187.4.5691 bn.constants.WINDOWS_SHELL_EXT_VERSION: 67 bn.is_frozen: True…
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'That didn't work for some reason' message
I have read other post here and tried EVERYTHING suggested and I'm getting beyond frustrated. I get the 'That didn't work for some reason message with the picture of the dog. After Windows did an update a month ago, I can't open links anymore. I am the only one in a group of 56 people that's having trouble opening the…
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Dropbox Folders update on the new Business layout
Hello everyone, On 18 November Dropbox (v.187.4.5691) received a significant update to its folder structure. For several hours it was doing the accounting update, with a bunch of constraints in between (do sign-out and sign-in again to synchronize 17TB again, disabling permissions to access folders that were as read-only,…
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Dropbox won’t install on Windows 11
Hi, I have just got a new pc. I am trying to install Dropbox so all my files can download and Dropbox won’t continue after I have input the six digit code Dropbox sends me. I’m at my wits end. I have no idea what to do and I can’t get any support from Dropbox until Monday. Can anyone help? I press the continue button but…
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Where to download older versions of Dropbox for Linux ?
Hi there, Does anyone know where I could get an older version of dropbox-lnx.x86_64 please ? I need it older than 125.4.3473 I am trying to run dropbox headless on a Red Hat Enterprise Linux 7.9 box and I get: /home/<username>/.dropbox-dist/dropbox-lnx.x86_64-125.4.3474/dropbox: /lib64/libc.so.6: version `GLIBC_2.18' not…
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"Not enough free disk space" But I have 4TB available on my Mac.
Hello!! I'm using Dropbox for work, and for the last few months I've been trying to download multiple video files we have in our Dropbox to be available offline, however, Dropbox is constantly telling me I don't have enough disk space, when I do. As you can see in the screenshots, I have 4TB available on my hard drive. The…
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Can't get webform to Support to submit + no Dropbox files will open
Hello - I don't know which topic this should come under so I'm asking here. I cannot get the webform to submit to Support on either of my browsers. I want to ask about files not opening on a new MacBook Pro in any dropbox location. thanks in advance Alexa
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Can I select files for Dropbox NOT to sync?
Dropbox syncs my photos on my HP Envy and it takes up too much storage. Can I select for it to not to sync photos without deleting my photos folder?
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How to remove the Dropbox icon from the system tray.
How can I hide the Dropbox icon in the system tray on Windows 11? This icon is pure marketing. The Windows setting shows this icon as off, but Dropbox overrides the customer's preference. This is really annoying.
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Switching account in Windows app
I am using Windows Dropbox app with two different Dropbox accounts. I am used to switching from one account to the other by signing out in the account tab of the settings. Then, are a while, the Dropbox Welcome screen appeared and I was able to log in with the other account. But recently this seems to have changed. The…
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Multiple Instances of dropbox.exe in Task Manager
I noticed today in my Windows 10 Task Manager that I have multiple instances of dropbox.exe running. See screenshots in link below. I'm running version 167.4.4719 and the icon bubble says "up to date." Question: Should I be concerned? Process view: https://www.screencast.com/t/Pq7k2cPS Here's the Details view:…
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Desktop App stuck on "Updating Dropbox account..."
Hello, I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that didn't work. Can someone help me with this, please? Thanks, Aimee screenshot of message from windows app
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Explorer preview stops working after the first time you click on a PDF file in Windows 11
I have a fairly new installation of Windows 11. My Dropbox is set to Online, so that it downloads the files as needed, and I am seeing the following strange behaviour: * Open Explorer with Preview Pane turned on, Details view. * Navigate to a folder on my Dropbox. * Click on a PDF that has the 'cloud' symbol. The preview…
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"Open in Finder" and "Open in Word" not showing in Safari OSX for Mac
Hey folks, When viewing dropbox files from the Safari browser (Safari v 13.0) I can no longer see the "Show in Finder" or 'Open in Word" / "Open in Adobe Acrobat" options for files. I also have Chrome installed on my Mac (v77.0.3865.90) and I can confirm that these DO work on Chrome. See pics below. These items used to…
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windows desktop app will not connect
I'm trying to connect my team account to the windows desktop app. I've tried different machines (personal, with team account linked, work computer with just my team account), different networks, etc Always get to the login, enter my 2fa code, then it just sits and spins. Online, my security tab in my profile shows the…
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Dropbox sync stuck at 10846 files for two weeks.
My dropbox sync is stuck at 10846 files for two weeks on my Windows 10 computer. I have already tried the obvious solutions suggested here including disabling syncing and reenabling it and reinstalling the dropbox app. I have had similar issues occasionally and have found that renaming/deleting certain problematic files…
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Beta Build 188.3.6074
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
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"waiting for bolt.dropbox.com" message and I cannot download my photos to use?
I keep getting a message when I try to download any of the photos off of my shared dropbox folder. Why? How do I fix it? I need to download some of those photos pretty quickly and am so frustrated. I am on a Macbook Pro and am using Chrome for my internet connection. Please be specific with any suggestions on what I can do?
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Dropbox sharing not visible on Finder nor the green synced icons on Sonoma for Mac
Help please! I can not for the life of me get the sync icons back, nor the right-click Dropbox options that I used to have last week. I have deleted, re-installed, reset and tried numerous other things. Can I send a log? How do I even do this? Thanks in advance!
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Massive download at startup is consuming huge download bandwidth
Hi there, Every morning, when I log in my linux box, I see dropbox consuming huge download bandwidth and remain doing so during several minutes, til the point I have to kill it process to be able to load any other web app/page (as example, I just had to kill dropbox process to be able to load this page I'm writting on). Of…
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A simple picture and movie app within DropBox to organise our Gigabyte of cluttered souvenirs.
I believe this blog doesn't reflect the frustration of a big % of your users who have huge qty of pictures and videos scattered all over their DropBox. I believe those users have no idea of the existence of this blog, its survey and voting system. These are boomers and gen Xers who don't use Instagram, Snapchat, Tik Tok or…
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How to restore folder I deleted off local drive
I deleted a folder from my local dropbox drive while leaving it still available in my online account. I now want to sync it back to my local drive. How do I go about that? I tried downloading the folder and copying it back into my local drive and it appended a "conflict" text string to the folder name.
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Impossibile avviare Dropbox su Windows
È da ieri che sto provando a installare l'app desktop di Dropbox su Windows 11. A fine operazione, dopo il login attraverso il sito, ottengo un errore generico "Impossibile avviare Dropbox. Potrebbe trattarsi di un errore temporaneo. Riavvia Dropbox" con annesso anche un file txt col rapporto di errore. L'app rimane per un…