Desktop

Folder sync issue on MacOS
I have a client with macos catalina. The finder shows the file structure: /user/dropbox/downloads the website shows: /user/dropbox/documents/downloads It is hung up trying to sync. I am not sure how get things aligned without loosing data. Any insight appreciated. thanks, ric lewalln
Can I access the yosemite-standard .ICNS file?
Hello. I have created an alias for my Dropbox in my Mac and I would like to have access to the .ICNS icon file that used to represent the Dropbox folder in MacOS with the yosemite-standard folder image (a blue folder with the recessed Dropbox symbol in the middle). Is that resource available? Can I download it from…
Migrating to a New Mac Using the Apple Migration Assistant Program
Here's my current understanding. I'd appreciate it if a Dropbox rep could confirm it and/or clarify if anything is incorrect. I want to migrate from Mac A to new Mac B using the standard Apple migration assistant program. I'll want to continue to use both Macs after migration. On Mac A, I'm using Dropbox with the File…
Stable Build 188.4.6302
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Updated the over-storage quota message with information and links to upgrade plans. Fixed in this update: * Improved error handling for Manage hard drive space feature. *…
I update a file using my laptop but the file in the mobile app isn't updated
I am having more problems with Dropbox and after this week of having issues with the app on my windows 10 laptop, I am about fed up with dropbox to the point where I am ready to think about a different cloud service. I compose a word document on my laptop and save it to dropbox. I go to my tablet, access the document and…
Dropbox will no longer support MAC OS10.12 in June. How will this affect my other device?
I use Dropbox on a Dell laptop running Windows 10 and on a Mac running MAC OS10.12. Dropbox will no longer support MAC OS10.12 in June. How will this affect my ability to use Dropbox on my Dell laptop
Why can't I find my backup files online?
I have had a big backup going for several days now. The counter says it is 71% complete. Around 250 gigs have uploaded. But when I go to my Dropbox folder, all I see is one file, an instructional pdf which was there to begin with. With so much data already uploaded, why am I seeing none of it in the Dropbox folder? With…
Delete duplicate User Folder in Windows after reinstall.
Hi there, I had trouble with my dropbox a while back during sync and was advised to do a clean install. I thought i had cleaned everything up before i did it (everyting was gone from PC inc folders in explorer) but when I reinstalled a duplicate folder appeared as well as the new folders under my user. So i now have two…
How to move my files from C drive to D, but make them online-only?
Hello, I really need help. I already checked the help section on Dropbox's website, the community, and live chat and I'm still experiencing problems. I'm having difficulty in understanding Dropbox and technology, I would highly appreciate it if someone helped walk me through this instead of sending me a link. I have two…
How can I sync the Dropbox folder that's under my Mac Favorites, and not the one under Locations?
I recently upgraded to an iMac M3 desktop & now have 2 DropBox folders. The one I want to sync with is in the Favorites list & also in my User folder; the other is in the Locations list & it seems to be the one that is syncing with DropBox online. How do I get back to 1 version of DropBox that will sync as it did before…
Win 10 - Dropbox icons disappeared
Dropbox icons suddenly disappeared from win 10 File Explorer after a standard reboot. Uninstalling and re-installing Dropbox (I am using only the "personal version") did not help. Nor did-rebooting again. Dropbox otherwise seems OK, including on phone app, where synced icons DO appear. The Dropbox icon in the PC's tray…
Beta Build 189.3.8368
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Manage two different Dropbox accounts on one computer.
What is the best way to manage two different Dropbox accounts on my PC? The two accounts must remain separate and must not be synchronized. First account is = Basic (Free) Second account is = Plus What is the best solution? Thank you in advance.
I cannot see the Make online-only feature by simply right clicking on the respective folders/files.
I cannot see the Make online-only feature by simply right clicking on the respective folders/files. To manually change files to online-only in the Dropbox desktop app: Windows * Open File Explorer. * Open the Dropbox folder. * Navigate to the file or folder you’d like to set to online-only. * Right-click the file or…
Lost access to Desktop folder on Mac when I downloaded Dropbox, and now can't access.
I've lost access to the Desktop, Documents and Downloads file on my mac - help?? I just set up a new Dropbox account with a different email. When it asked whether I wanted to sync/back-up Desktop, Documents and Downloads folders, I said no, because when I did this with a previous account, this caused problems. I thought…
Installing Dropbox on KDE Plasma
I read in system requirements that in Linux, a full desktop install needs gnome or xfce (or unity), but here I see people talking about Dropbox on Kubuntu. That's the OS I've considered installing. Would I have to do something special to have my DB files in Kubuntu? Or does a full install mean more than what I have in my…
I lost all my files, after selecting existing Dropbox folder
Sorry if I'm in the wrong board. Please tell me which Board to re-post. Here's my question: I had been logged off of an account for several months (because I don't use it much.) Today, I wanted to log in so I could send a link to a person I share files stored on this account. When I logged in, I thought I had done it…
Sync Next not working through Mac Finder interface
I have lots syncing all day long. It is not uncommon for me to get back from a video shoot, upload 200 Gb (takes about 48 hours with my internet speeds), and then the next day, I'll need to upload a few 200 Mb files for a client. I need to prioritize that 200 Mb file, and I CAN do that in the task bar window IF I can find…
Issue with Logic Pro files (.logicx)
I've been working with Dropbox for years. Has always worked well, until now. Many of my Logic Pro project files (.logicx) are corrupted and they won't sync to my Mac. When I download them through Safari or Chrome, Logic won't open them. This is a problem for me because I work with these files. What's strange is that some…
How can I download/install the Dropbox app on Sonoma?
I need to install the Dropbox desktop app on my Mac running Sonamo 14.2 in order to backup my Desktop and Documents folders. Where can I get that app? Dropbox is installed.
What is com.dropbox.DropboxMacUpdate.agent and can I delete it?
I’m currently running macOS 12.7.1 Monterey. I found an old, broken reference to a file named com.dropbox.DropboxMacUpdate.agent Apparently this file used to be used to automatically update Dropbox: https://www.dropboxforum.com/t5/Apps-and-Installations/Disable-automatic-updates/td-p/2835/page/7 Is this file still used by…
"Copy Dropbox link" in Finder
MacBook Pro 2018, running Ventura 14.1 I've just updated Dropbox to work with File Provider. Previously, in any Finder window there was a top-of-window Dropbox dialog that included, among other things, "copy dropbox link" for a highlighted file. Is this gone now? Can it be brought back?
Placeholders not visible on PC
I have several online only folders, but placeholders for the folders do not show up on my laptop PC running windows 10. On a second PC connected to the same Dropbox the placeholders for online files are visible. Can anybody suggest why I cannot see placeholders on my laptop?
Can't find my business files on desktop app
I have a personal Dropbox account as well as a business account. Through the web interface, I can access files from both accounts, but from the Desktop app in Windows File Explorer, I can only access my personal files. How do I get access to my business files thhrogh the Desktop app?
I can't see my PDFs on Dropbox online, and can't open them locally, as they have a grey X icon
So here is the situation, I moved files on my computer in drop box and it seems to be mainly a problem with pdf's. The files are still listed on my computer with a little grey 'x'over the icon and the computer gives an error message that they can't be opened. There is no record of the files on my online Dropbox account. I…
Can't update to file provider version
M2 MacBook Air Sonoma 14.1 Dropbox asks about the update, I start the process. When it gets to the "give dropbox permissions" part, dropbox already has permissions set, I click OK...dropbox immediately quits and restarts, I login, back to regular version of Dropbox with the option to try file provider. Same thing every…
Dropbox preventing GPU to switch display mode
Hello I have a gaming laptop with a discrete RTX 3070 GPU. Nvidia control center manages the switching of the display to the integrated or the discrete GPU, depending on the needs. It should switch to the discrete GPU when launching a game and switch back to the integrated graphics when the game is closed to save on power…
"Send Feedback" in the Dropbox desktop app in my menu bar is broken
When I click "Send Feedback" in the Dropbox menubar icon, in order to file a bug report, the app makes my web browser open: Group: Dropbox for macOS | The Dropbox Community which redirects immediately to: Group: Dropbox for macOS | The Dropbox Community which then gives me this error: Dropbox v189.3.8308 macOS 13.6.2…
Log in loop when trying to install the app.
My Windows desktop has just been changed over to a new hard drive and I have re-installed the Dropbox app, however I get stuck in a loop where a dialogue box tells me to continue to my browser to sign in. Then my browser tells me that I am signed in, but the dialogue box refuses to move on. I have tried clearing caches and…
Folder and file names missing from Dropbox on hard drive
I reinstalled the dropbox app yesterday as recommended to fix ongoing indexing and synch issues. I used the Manage Hard Drive Space option to mark folders as online only. This screen says "This saves hard drive space. Files will still appear on your computer but need internet to open" - so I felt quite safe doing this.…

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