Desktop

Search function not working
Hi! Yesterday my search function randomly stopped working. The files are still there, but I’m no longer able to enter a key word search. Has anyone else had this issue or know how to resolve it? Thanks in advance!!!
Dropbox stopped syncing 2 weeks ago. Where are the files?
About 2 weeks ago my Dropbox files stopped syncing from my PC to the cloud. I noticed it today when I tried to use the right-click menu in my Dropbox PC folder to share a link. It was not working. I looked at the dropbox app in my system tray and saw it stuck on "Updating account." I logged into the dropbox website and…
Why do I have a duplicate Dropbox folder?
I had to reset my Dropbox password recently and for some reason upon signing in again on my Mac it seems to have duplicated my Dropbox folder. I wasn't aware of this at first but it seems I've been saving some files in what seems to be the unlinked folder and some in the linked one. I have no idea how or why this happened…
Desktop App for Mac not working, stuck in "sync," can't access recent files
My Dropbox desktop app (for Mac) hasn't worked since a recent update - I've tried reinstalling Dropbox and no dice. The Dropbox website says I need the Dropbox Update app but I don't see how to install that anywhere. My web browser version of Dropbox is fine but missing recent files that I uploaded into my desktop folder -…
DropBox Cannot Connect or Sync Despite Advanced Reinstall - Need Manual Sync Solution
64-bit Win11 PC Company-provided laptop with firewalls (presumably) Internet connected My Dropbox desktop app will not connect with the internet, no matter what I do, even though it used to. I have installed the 64-bit version, currently showing as v187.4.5691. The Dropbox updater, on the other hand, runs in the background…
Windows app stuck "updating dropbox account"
Noticed yesterday. Same issue on Windows 10 and 7 machines with same account app stuck "updating dropbox account" Unable to sign into app Re-install not cured it deleting cache not cured it.
"There's already a folder or file named Dropbox" upon installing the Dropbox desktop app
I've had Dropbox installed for several years on a Mac but had not used it for a few years. When I tried launching it, nothing happened, so I downloaded a new copy and installed it. With the installation came a pop-up message "there's already a folder or file named dropbox," at which point I either had to rename the…
Ubuntu 22.04 LTS problems
I started getting this message when running Dropbox on Ubuntu 22.04 LTS - So I went to www.dropbox.com and downloaded the current version .deb installation file and used gdebi to unpack and install it. I get this message from that procedure - So, now I can't use the old version of Dropbox which is compatible with my Ubuntu…
Stop Dropbox from backing up external drive
I made the mistake of accepting a request from Dropbox to back up an external drive plugged into my Mac. I didn't stop to think the files in that drive were going to be huge video files that should NOT be backed up to Dropbox. How do I stop the backup of that external drive? The help section says go to the preferences of…
Transferring dropbox drive from one computer to another
I have a Dropbox Professional account (3 TB of storage) and am using about 630 GB of it. I have two desktop computers that both have Dropbox on them. Computer 1 has Dropbox on an internal hard drive, Computer 2 has Dropbox on an external hard drive. The internal drive on Computer 1 has failed. Can I unplug the external…
Slow indexing and local info Dropbox doesn't update
Hi, I haven't synced my Dropbox local files for about two months. I am trying to sync it, but the indexing seems to get stuck. Though the number of files are decreasing, it's so slow, two days for just 10000 files. And there are no new files added to my local info Dropbox, there is also no icon showing the file syncing…
Dropbox does not show up in the Finder Side Bar (Apple Sonoma)
Google Drive appears in the SideBar section Locations but DropBox does not appear there Why not ?
Dropbox desktop app not logging in - MacBook
I recently joined Dropbox and am able to use the web version without any problem However, the desktop app doesn't seem to be working on my MacBook at all. It keeps trying to log in, and the loading wheel keeps turning forever and ever. I have tried uninstalling and reinstalling the application thrice already. My colleagues…
Cannot install Dropbox on Ubuntu 2204-3 LTS
I have tried numerous methods to install dropbox. This includes through snap, the choices on the dropbox page, and nautilus-dropbox. There is no toolbar icon for syncing with the web site. The daemon (dropboxd) will not start. The systemctl unit command will not even show it as a unit file. I have been working on this for…
Install fails on Ubuntu 22.04
Brand new installation of Ubuntu 22.04 I go to https://www.dropbox.com/install-linux and click on Ubuntu 14.04 - 22.04 (.deb) 64-bit The file dropbox_2020.03.04_amd64.deb appears in my download directory. I click on it, expecting Dropbox to install as it does with other linux software Instead I find archive manager open up…
Saving files into the Dropbox folder on my Mac
when I try to save a document to my dropbox folder on my Mac, it only opens to "contents", which when I open that it is only dropbox technical files, not my files.
Mac desktop app stuck in Indexing
Hi, I just got a new Macbook Pro and installed Dropbox on there. I selected a few (3) folders to sync initially. These were successfully downloaded (I had put them in Available Offline mode) and the files were there. While the files were syncing, the app was asking me to move the files due to the new File Provider API,…
Syncing problem on Sonoma 14.1
Hi to everyone I have a MacBook Pro with M1 chip and Sonoma 14.1.installed. Since yesterday files are non syncing any more locally and the dropbox icon show the syncing process. Full disk access is granted under privacy and security. I tried to restart everything with no success. Any idea?
Dropbox keeps wanting to connect my computer (it already is)
Every time I start my system (Fedora 37) - Dropbox opens my browser and asks if I want to connect my computer to my Dropbox account. It already is and if I select yes it does nothing and selecting cancel un-syncs my computer with Dropbox. I can't get rid of this prompt and I'm not sure where it's originating from otherwise…
How to uninstall dropbox on macos w/fileprovider?
The docs say to contact y'all, but I'm not willing to pay for support to just fully uninstall/reinstall. I need out of the beta, as it's regularly spiking to gigabytes (sometimes up to 17GB) of memory usage, when my dropbox doesn't even have a full gigabyte of data in it. I have no option to exit the beta by way of the…
ReFS Support on Windows devices.
Howdy! I just tried to install Dropbox Desktop on my Dev Drive and was informed that Dropbox does not support ReFS. There is this comment from Dropbox from Jay from November 2022: "Currently, as you're aware, the Dropbox desktop application doesn't support the ReFS on Windows devices." That's more than a year ago. Does…
MacBook Pro isn't syncing new content.
Hi, I have used Dropbox for a long time to jump between my to computers. It has always syncing so I always got access in the finder on the both computers to the files. Suddenly today it don’t sync to my MacBook Pro and I need to go to the website to download my files. It standing syncing on the Dropbox taskbar all the time…
Making dropbox use my D drive instead of C drive
I have been using Dropbox for some years on my old computer. I am currently setting up a new computer with both a C(OS) drive and a D(Data) drive. All the files I want are currently on Dropbox in the cloud. I know that when I download the Dropbox Ap, it will want to download everything to my computer. I want that to…
Duplicating files locks the file name (Mac Desktop App)
Since updating to Ventura 13.4.1 whenever I duplicate a file, I'm unable to change the name of the file. I can open it and make edits, and I can edit the original file's name, but not the duplicate. When I duplicate to local files, the issue doesn't persist. When I duplicate to dropbox, it won't let me move the file to…
dropdown menu when you right click - in mac not showing
I've tried relaunching the finder, and it works, only for one time, and everytime I have to copy dropbox link, I have to restart again the finder. Never before has this happen to me.
How to migrate old folder location to the new one on Mac?
So I'm in the same position I know a few other people have been in, in that since upgrading my Mac, and the OS, dropbox needs to be in users/Library/Cloudstorage/Dropbox. So Dropbox has made that folder, populated it with 'online only' folders, leaving all my files where they were previously. I've just been online with…
Beta Build 188.3.6262
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Contextual Menus Exists (Mac OS) - But half do not work
My contextual menus are there, but several options do not work - I've tried everything under the hood, but no success Share (not working) Send a Copy (working) Copy Dropbox Link (not working) Version History (not working) View on Dropbox.com (not working) Make online only (working)
New computer - messed up already
I got a new computer - yea! I just wanted to install Dropbox but only have one folder and contents showing. What I got was an installation that went directly to Dropbox on the web. I think I totally screwed up... So, I would like to delete everything re: Dropbox on the new computer (without screwing anything else up) and…
Dropbox on Mac mini (Sonoma 14.11) keeps synchronising without any effect
Since a few days, my Mac mini (M2 - Sonoma 14.11) keeps synchronising, but without any effect. I other words, nothing will be synchronised. I reinstall de dropbox app, but that was not the solution. Anyone?

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