Desktop

On Windows 11, I can't access photos
After upgrading to Windows 11. I am unable to access photos through file explorer, or attache to email, it is telling me the format is currently unsupported or the file is corrupted. Is this the upgrade or something to do with Dropbox?
What is really going to happen with CloudStorage?
Hi, Luckily, my Dropbox folder is still in my home folder. I have Dropbox 179.4.4985 . Selective Sync and Smart Sync are completely off, all new files are on my hard drive by default. I'd like to keep it that way. Is it possible to just not install this Dropbox update that will move my Dropbox folder? Can I upgrade to…
Two Dropbox folders
I have discovered that I have two dropbox folders, one at C:\Users\Rowan\Documents\Dropbox, and the other at D: \XPS_8700 Extended Files\Users\RowanB\Documents\Dropbox. Both show with the Dropbox icon. I created the folder D: \XPS_8700 Extended Files\Users\RowanB\Documents\ when I installed a big disk to hold all of my…
Move my Dropbox files off my Mac Mini to External HD
I'm trying to move my Dropbox files off my M1 Mac Mini to an External HD which I formatted as ExFat. I found Dropbox under my UserName/Library/CloudStorage and have tried to drag and drop into my External drive multiple times with no success, always getting the Error Message of "The Finder can’t complete the operation…
Dropbox app uploading in online only outside of the Dropbox folder.
I've used the free Dropbox for a while but just went to a paid version and would also like to use the Dropbox app to make file transfer and organization easier. In my case with most files I want them to be online only in order to save hard drive space. I see that files must be in online only mode via right clicking which…
Files on my Mac DropBox folder, not available in DropBox online
I have searched and not finding a thread that covers this, though I can't be the only one . . . I have a DropBox folder created by the app on my Mac - I have been using this for years - files I add to this on my desktop iMac, or Mac Studio, were always readily available via the DropBo app on my iPhone, or iPad - to be used…
Dropbox "Starting..." for days on Ubuntu 22.04
I've installed the Dropbox command line version following the instructions on https://www.dropbox.com/install-linux This is a 64 bit install on Ubuntu 22.04: uname -a Linux redacted 5.15.0-91-generic #101-Ubuntu SMP Tue Nov 14 13:30:08 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux The client started and spent a long time…
How to recover Backup files for a new device?
My old computer crashed. I bought a new one. I need to recover my backup files from Dropbox. I pay every year for years now. No way to contact these fools. As you can tell I'm very frustrated as I need my files.
Red circle with a white “X” in it on file in Dropbox folder
When I put a file in the Dropbox folder I get a red circle with a white “X” in it next to the file and the file does not transfer to the Dropbox folder on my other computers? This just started happening. I am paid up through the end of February.
Difficulty moving dropbox folder to selected location
Dropbox Version: 164.3.7907 OS: Windows 10 Issue: I am attempting to move my dropbox folder location from my D drive to my J drive I used the "Move..." function The process began correctly and I saw files being copied. However, after it appeared to be finished, only a portion of my files had been transferred and my D drive…
change user on desktop app (PC Win 10)
I have two accounts, and have recently transferred most of my files from one to another where I have more storage. Unfortunately, that is not the account that exists in my desktop app, and thus my files aren't syncing properly. As a precaution, I copied all my current files to a separate desktop folder, but I don't want to…
Mac Sonoma 17.2: Using the free Dropbox app as before BUT the menu bar icon has disappeared
Strange: I have been a member using the "free" Dropbox on my MacBook Pro r(now running Sonoma 17.2) for years. All of a sudden, the menu bar icon of Dropbox has disappeared. I have reinstalled the app. BUT no luck. Any thoughts for a 76 year old who is not as techy as I used to be? Thanks for the help! Steve
"DROPBOX_ROOT_DUMMY_FILENAME…_TO_USERS" failing to sync
I'm using Dropbox v180.4.4912 on macOS 13.5 on an Apple Silicon Mac mini. If it helps, I'm also using Maestral 1.8.0 (both GUI and daemon) on a different Mac. I have a persistent sync issue in my personal Dropbox: When I click on "Go to folder", Finder becomes the active app, but the currently-open window doesn't change to…
Beta Build 190.3.6262
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
I can't ignore a folder under Version 189.4.8395
Hi, on my mac I would like to prevent a folder from syncing. Already made the update and migration to the cloud storage location on the new Mac OS: Folder Path is: /Users/kirstensoerries/Library/CloudStorage/Dropbox/Lightroom 2024/Lightroom 2024 Previews.lrdata Terminal command I am trying is: xattr -d…
My backed up desktop folders disappeared from my computer and are only on the Dropbox cloud
Hi everyone - have had Dropbox for a while, and have had specific files from my Macbook back up to Dropbox (my documents file and my desktop). When I used the laptop last night everything was located on my Macbook and in Dropbox where it should be. This afternoon, came home from work and I have nothing on my desktop…
How can I get my computers to sync with my new account?
Hi, I recently upgraded my plan back to Plus, but when I did, Dropbox created a new account. How do I get my computers to sync to the new account? I can't find this command anywhere.
PDF files thumbnails don't show for files inside the Dropbox folder.
My computer stop showing the PDF thumbnails. Any PDF file outside the dropbox can show thumbnails. Any PDF file inside the dropbox cannot show the thumbnail. Is there any solution?
Can Windows OS using Parallels on Mac work?
I use Mac , Parallel Desktop on Mac, another windows PC desktop and iPhone. I have all my file stored on Dropbox, read/write from any of my devices. If update to dropbox "Provider file for Mac" all data on Mac goes to another folder position that I suppose is not reachable on Windows Desktop Pc's Any suggestion? It is…
Desktop app on Windows can't sync files because they're already deleted
I have Dropbox installed on a PC with Win 10. The PC keeps reporting that it can't sync files that have already been deleted (presumably before the sync occurred). Clearing the cache did not help, nor did uninstalling and reinstalling the program.
A file named .Dropbox appeared in my Dropbox folder since my computer got stolen.
My computer was hacked and data stolen. After this I noticed a cache file and .dropbox file became visible to me in my list of folders and files. In opening properties the .dropbox file security tab listed 3 group or user names: 1. SYSTEM, 2. my name and email, and 3. administrators and my computer name/administrators. I…
Couldn’t communicate with a helper application - Desktop client
Hi there, I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying: Couldn’t communicate with a helper application. Using latest dropbox on a Mac (with Ventura 13.2.1) Thanks! Fede
Issues after updating Dropbox to the File Provider version
The new API Apple is rolling out seems to have created an absolute nightmare fuel of issues. I cannot get folders to Sync, I am having to download files that I've uploaded to the cloud through the web browser in order to get access to them. Actvity monitor shows zero download usage through Dropbox; whether I use the sync…
"Are you sure you want to delete this file" error message
I just turned off "Are you sure you want to delete this file" error message How can I turn it on?
Upgrade your browser to use Dropbox
I tried to log in to the promotion 20GB Dropbox by Dell but I received this message once I clicked right button on the dropbox icon on my Windows 10, which is as follows: Upgrade your browser to use Dropbox Your current browser is not supported. We support the latest versions of the following browsers: * Edge * Chrome *…
Beta Build 190.3.6210
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes including the following: Features in this update: * Added messaging during plan changes for certain quota and add-on restrictions. Fixed in this update: * Fixed an issue where the onboarding video overlay would vanish before…
Photos in Local sync DropBox folder not showing thumbnails
I have a folder with over 20000 photos syncing locally on a Windows 11 Pro computer. When viewing the folder, the large icon view option in File Explorer is not showing the thumbnail of the photo. This used to be fine even a week ago, but now it is not. Found an article mentioning that the Dropbox overlay icons needs to be…
Right Click Context Menu Disappearing on Update
Hello guys, After going back and forth with support about the right click context menu disappearing on every self update by the Windows app we couldn't find the solution. I was advised to set the UAC Control Settings to its default state "Always Notify" uninstall the app, install the app again etc which I did and the right…
Files aren't fully syncing between Windows and Kbuntu
I am using Dropbox to share working files between a couple of computers, on Windows 11 and the other on Kbuntu Linux. Everything worked fine for a while but now, the files I save from the Linux box do not appear to file explorer on the Windows box. The files are available to Linux - I just downloaded one from Dropbox and…
Dropbox desktop app isn't syncing files
I got issues with my Desktop app. It doesn't sync files and I have tried uninstalling / reinstalling, removed folders in preference, removed my fire wall and virus protection, and nothing seems to be working. Could someone please assist?

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