Desktop

Issue with Logic Pro files (.logicx)
I've been working with Dropbox for years. Has always worked well, until now. Many of my Logic Pro project files (.logicx) are corrupted and they won't sync to my Mac. When I download them through Safari or Chrome, Logic won't open them. This is a problem for me because I work with these files. What's strange is that some…
How can I download/install the Dropbox app on Sonoma?
I need to install the Dropbox desktop app on my Mac running Sonamo 14.2 in order to backup my Desktop and Documents folders. Where can I get that app? Dropbox is installed.
What is com.dropbox.DropboxMacUpdate.agent and can I delete it?
I’m currently running macOS 12.7.1 Monterey. I found an old, broken reference to a file named com.dropbox.DropboxMacUpdate.agent Apparently this file used to be used to automatically update Dropbox: https://www.dropboxforum.com/t5/Apps-and-Installations/Disable-automatic-updates/td-p/2835/page/7 Is this file still used by…
"Copy Dropbox link" in Finder
MacBook Pro 2018, running Ventura 14.1 I've just updated Dropbox to work with File Provider. Previously, in any Finder window there was a top-of-window Dropbox dialog that included, among other things, "copy dropbox link" for a highlighted file. Is this gone now? Can it be brought back?
Placeholders not visible on PC
I have several online only folders, but placeholders for the folders do not show up on my laptop PC running windows 10. On a second PC connected to the same Dropbox the placeholders for online files are visible. Can anybody suggest why I cannot see placeholders on my laptop?
Can't find my business files on desktop app
I have a personal Dropbox account as well as a business account. Through the web interface, I can access files from both accounts, but from the Desktop app in Windows File Explorer, I can only access my personal files. How do I get access to my business files thhrogh the Desktop app?
I can't see my PDFs on Dropbox online, and can't open them locally, as they have a grey X icon
So here is the situation, I moved files on my computer in drop box and it seems to be mainly a problem with pdf's. The files are still listed on my computer with a little grey 'x'over the icon and the computer gives an error message that they can't be opened. There is no record of the files on my online Dropbox account. I…
Can't update to file provider version
M2 MacBook Air Sonoma 14.1 Dropbox asks about the update, I start the process. When it gets to the "give dropbox permissions" part, dropbox already has permissions set, I click OK...dropbox immediately quits and restarts, I login, back to regular version of Dropbox with the option to try file provider. Same thing every…
Dropbox preventing GPU to switch display mode
Hello I have a gaming laptop with a discrete RTX 3070 GPU. Nvidia control center manages the switching of the display to the integrated or the discrete GPU, depending on the needs. It should switch to the discrete GPU when launching a game and switch back to the integrated graphics when the game is closed to save on power…
"Send Feedback" is broken
When I click "Send Feedback" in the Dropbox menubar icon, in order to file a bug report, the app makes my web browser open: Group: Dropbox for macOS | The Dropbox Community which redirects immediately to: Group: Dropbox for macOS | The Dropbox Community which then gives me this error: Dropbox v189.3.8308 macOS 13.6.2…
Log in loop when trying to install the app.
My Windows desktop has just been changed over to a new hard drive and I have re-installed the Dropbox app, however I get stuck in a loop where a dialogue box tells me to continue to my browser to sign in. Then my browser tells me that I am signed in, but the dialogue box refuses to move on. I have tried clearing caches and…
Folder and file names missing from Dropbox on hard drive
I reinstalled the dropbox app yesterday as recommended to fix ongoing indexing and synch issues. I used the Manage Hard Drive Space option to mark folders as online only. This screen says "This saves hard drive space. Files will still appear on your computer but need internet to open" - so I felt quite safe doing this.…
Sorting files by sync status / confusion about syncing status and icons on files
Is it possible to sort files by sync status?
Does the desktop app on macOS throttle uploads?
Does Apple throttle uploads from ~/Library/CloudStorage ? I see long (15 minute) pauses in uploads to Dropbox when syncing.
Too many file name restrictions in Dropbox to be a useful backup
I have just seen the long list of Dropbox file and folder recommendations, which is basically a do-not-use list of four main headings which include 20+ forbidden file and folder names. I had just signed up for a 2TB account, which I will not renew if this does not get fixed. I use other cloud backups and none has this…
Persistent update notification after upgrading to MacOS Ventura on M2 Pro MacBook Pro
I've recently upgraded my computer to a new MacBook Pro 16" with M2 Pro chip and MacOS Ventura. Since making this upgrade, the Dropbox icon on my menu bar is constantly showing a red notification. I also keep getting the notification saying "Dropbox for MacOS is now ready. Update Dropbox to use it on th latest version of…
Can't find Dropbox in the applications folder
sorry if this is a daft question but here we go ... I use Dropbox across five different devices (two imacs, a macbook pro, ipad, and iphone). I'm selling one of the imacs and wanted to delete the application from that particular device, but not the others. I quit Dropbox on the machine i wanted to sell, then went to the…
Database reference links don't work for other people accessing them
I have an access database and a set of excel files. The database links to the Excel files for data to feed the database. The output from the database is via an Excel file that links back to the database. It all works when I use it but the file references don't work for colleagues. The links are in the form C:\Users\petes\…
Lost all files on my Desktop folder on Mac during installing Dropbox!
Help! I lost all files on my desktop folder on Mac during installing Dropbox. The files on the desktop suddenly disappeared so I stopped the installing. I try to restart the computer. But my Mac setting was restored and all my files on desktop are gone. But files in shared folder are still there. I searched the community…
Dropbox stuck endlessly on syncing (Mac OS 14.1.2), Dropbox 188.4.6302
For two days now, my Dropbox app on my Macbook Air has been stuck on "Syncing ..." I've tried: - Rebooting the Mac - Quitting and restarting Dropbox ... all to no avail. Any suggestions, ideas, advice gratefully received. Many thanks.
The syncing is disabled due to an error
My dropbox app on Mac(MacOS Ventura 13.4.1) cannot sync any file; I tried the following solutions: 1. Restart the Mac, cannot work; 2. Uninstall the Dropbox and install the latest version, cannot work; 3. Quit the Dropbox, cannot work. It just showed on the Finder(Dropbox):"syncing is disabled due to an error". I don't…
fileproviderctl crash on Mac OS
I just installed OS 13.6 and Dropbox 183.4.7058 One or both is crashing ever few minutes! Anyone else? Cure? Sorry for multiple posts---No indication it was posted--keeps asking me for Labels! 😞
Folder shared with a user opens in the web instead of Windows Explorer
Hi, I am having an issue with a folder that is being shared to a user. When shared, the user receives a notification in their Dropbox application to let them know it has been shared with them. However, when following the notification to the file, it opens in the web, instead of the local file explorer. I understand that…
Where are the desktop app preferences on my Mac device?
I have seen multiple references to the Dropbox preferences. I've spent a lot of time looking, but I can't find preferences anywhere. Where is that? Here's what I am seeing:
How to re-add Dropbox to finder favorites?
I've found the new location for the Dropbox folder on MacOS, in my case: /Users/****/Library/CloudStorage/Dropbox. But, trying to drag and drop this folder into the Finder favourites does nothing. This used to work, and I used to have this folder in the favourites. How can you re-add the folder to the favourites? (In fact,…
FTP server setup in Dropbox. How to set-it up?
Hello All, I have a remote camera at my cabin in Tennessee, it is accessible through an app and is always on. The camera typically senses movement will snap 3 pictures and upload/email them to my gmail account. However gmail has changed access using 3rd party apps and I can no longer receive the pictures. I was told I can…
''Turn on accessibility'' box is popping up on my computer
Damned ''Turn on accessibility This box keeps popping up on my computer! It won't go away no matter which box I click on in it! I end up having to turn my computer off and back on to get rid of it -- until it decides to pop up again! It's gotten to where I DON'T want to use Dropbox, I just want to get rid of it for good!…
Stuck syncing on a file which doesn't exist anymore
My System is Mac Sonoma 14.1.1 and the dropbox stuck on a file which doesn't exist anymore. After I recognised the behaviour I deleted the file of the dropbox but it is sill on the sync mode. What can I do?
Files from my home desktop aren't syncing to my work computer or the web
file sharing, hi I'm new to drop box, I was hoping that files i create & save (in my dropbox account) on my home desktop, could be accessed, updated or added to when I log in to dropbox on my work computer. Unfortunately this doesn't happen - when I do log in from my work pc, not all the files are there & they are not the…
Don't know if I have app or not
I am using an iMac running OS 14.1.2. I downloaded the Dropbox desktop app. It shows up in my application folder, and I have an icon in my dock. However, if I click on the Dropbox app icon in my dock, all I get is a regular Mac window that says Dropbox at the top, and includes two files. One is a .url item, and the other…

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