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Sync icons are missing after MacOs Ventura update

Hey everyone,

After I've updated my mac to Ventura, the Dropbox sync icons disappeared in my dropbox folder. Everything works fine, but when I have 2 folders opened I can't see which one is the Dropbox one and which one is the local one.

Is it a new UI choice ?

Thanks

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Jay

Have you tried marking it as offline to see if a green mark appears on the file?

All comments

Jay

Hi @SteveS2, thanks for bringing this to our attention.

If there aren't any sync icons on files, then it could indicate that they are 'Available' if you're on the newer version of the Dropbox desktop application.

Could you try right clicking a file to see if get the option to mark it as available offline?

This will help me to assist further!

SteveS2

Hi Jay, yes when I right click on the file I've got the option to mark it as available offline.

Jay

Have you tried marking it as offline to see if a green mark appears on the file?

Archeowebby

I'm not the OP but I've had CONSTANT problems with sync icons not showing up. I also haven't seen them since Ventura (and before I had issues). Yes, I've tried all the things like reinstalling the desktop client, checking online/offline. All that works because I can see the file size go to zero when I mark it offline. However, NO sync icons. It's incredibly frustrating. I've got over 7TB of data in Dropbox and can't tell where any of it is.

Walter

Hey @Archeowebby, sorry to hear you're having issues with this.

Can you please clarify your device's exact OS version and the status and version of the desktop app as shown in your menu bar at the moment?

Have you tried reindexing Spotlight since you first noticed this by the way?

If you're running any 3rd party apps that are monitoring your files somehow, you might be interested in this conversation as well.

In any case, please keep us posted!

Justin_S

I'm having a similar issue. I recently migrated to a new MacBook Pro and updated Dropbox. I don't see any icons on the folders or files in the Dropbox area of my finder. Any help is greatly appreciated.

Macbook Pro info:

Screenshot 2023-06-27 at 12.13.45 PM.png

Dropbox version:

Screenshot 2023-06-27 at 12.14.29 PM.png

"Make available offline" option is available:

Screenshot 2023-06-27 at 12.15.27 PM.png

A green check icon appears when a file is made available offline:

Screenshot 2023-06-27 at 12.15.58 PM.png

"Added extensions" status:

Screenshot 2023-06-27 at 12.19.40 PM.png

"Finder extensions" status:

Screenshot 2023-06-27 at 12.21.03 PM.png

Many thanks!

Walter

Hey @Justin_S, sorry to hear about this.

Did you try rebooting your computer or refreshing your Finder since you first noticed this?

If you did and still notice this, you might want to reindex your Spotlight as well.

In any case, please keep us posted!

Justin_S

Thanks for the reply, @Walter.

I hadn't tried the steps you mentioned.

After refreshing Finder, rebooting, and reindexing the Spotlight, the problem persists. I also tried reinstalling Dropbox and repeating the various steps again with no luck.

Now, for some reason, after reindexing the Spotlight, "Dropbox" no longer appears in the Finder's sidebar under "Locations" as it did before. I can drag it there from the "Home" folder, but it is gone again when I reboot.

Screenshot 2023-06-28 at 9.40.36 AM.png

Is it normal for the shortcut icon to be on the Dropbox folder (tiny black arrow)? I had not noticed if it was there in the past.

Thanks again,

Justin

Archeowebby

@Walter sorry for the delay - was out of contact for a while.

My MBP is running 13.4.1

Dropbox is v177.4.5399

I have tried re-indexing spotlight as well. Didn't seem to do anything.

Screenshot 2023-06-29 at 08.57.18.png

Screenshot 2023-06-29 at 08.58.18.png

Walter

Thank you both for your updates @Justin_S & @Archeowebby - much appreciated.

Can you please clarify where your Dropbox folder is located as shown in the app's preferences under the sync tab?

Justin_S

Hi @Walter,

This is what I have:

Screenshot 2023-07-05 at 10.26.09 AM.png

Archeowebby

@Walter here's what I have:

Screenshot 2023-07-05 at 11.51.11.png

It's just the top level home folder for my "user".

Walter

Thanks you both for the screenshots @Justin_S & @Archeowebby

Can you please follow these steps and let us know if they helped improve matters?

Click on the Apple logo located at the top-left of the screen.
Click on System Preferences. (MacOS Ventura: System Settings > Privacy & Security)
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed suggest to close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch.

Archeowebby

Well, that seems to have done it. I had a Surfshark extension turned on, apparently. Guess that means I can't have that turned on anymore?

Thanks, @Walter !

Justin_S

Hi @Walter ,

Dropbox seems to be the only active extension in my case:

"Added extensions" status:

"Finder extensions" status:

Walter

Glad to hear it's sorted now for you @Archeowebby - thanks for keeping me in the loop too.

As for you now @Justin_S, it looks like you're on the updated version of the desktop app for Mac OS so you might need to make the files with no icons online only and then local (available offline).

Let me know if this helps!

Justin_S

Hi @Walter,

I misread your note and made everything "available offline" first. After doing so, though, the icons are now working as expected.

Many thanks for the great help!

On a side note. I was also no longer seeing "Dropbox" under "Locations" in the finder's sidebar. Checking the "Cloud Storage" option under the sidebar tab in finder settings corrected the issue.

Walter

Thanks for the update @Justin_S - I'm happy to hear it's resolved now.

See you around the Community and have a lovely weekend!

mrothen828

I did those steps - same issues

gonzalogarcia19

Hi. I am having the same issues. I have done all the same steps to try and make it work. The only difference is that I don't see the dropbox finder extension at the top level but I have to go into added extensions option to see dropbox there. Hopefully the images are helpful enough.

I am on Mac Ventura 13.6.3.

Dropbox Folder is on an external USB hard drive.

Dropbox desktop client version is: 195.4.4995
Screenshot 2024-03-28 at 22.05.32.png Screenshot 2024-03-28 at 22.06.44.png

Walter

Hey @gonzalogarcia19 - sorry to hear about this.

I can see that you have One Drive running on your computer. Can you temporarily quit it or uninstall it from your machine and let us know if the issue with the Dropbox syncing icons persists?

gonzalogarcia19

I have done it and now the sync icons work. This is very weird. I do not need one drive for the time been but what if I do?? Would this problem persist if I install one drive again?

Megan

Hi @gonzalogarcia19!

Generally, we don't recommend two cloud providers syncing the same folder path, since that can cause some issues.

I can't tell you for sure if the issue will re-appear once you install OneDrive again, but it is possible.

You can always use both of them, but make sure to pause Dropbox, when syncing your content using OneDrive, or vice versa.

I hope this helps!

gonzalogarcia19

Onedrive and dropbox are not on the same folder path. I use them for different things and don't want to have the same on both. Also, for many many years until I upgrade to Ventura, this was never an issue. But ok. I'll keep it in mind. thanks for the help