Desktop

Hello! I've been using dropbox for over 10 years with no issues, but recently the "make online only" and the "view locally" options seems to have completely disappeared? The expected behavior is to right-click on a file or folder and the options would be on the list, but I no longer see them. I haven't changed any settings…

I am trying to edit a .docx file but am unable to, both from the web browser and the word document itself. I have downloaded the Dropbox desktop app and am not able to edit it when opening from there either. The file shows that I have permission to edit the file but when I open it, it will only open in "read only" mode. 

Every so often Dropbox updates itself, which is good, mostly. It also makes a log of its updates, which is good, mostly. Unfortunately, I now have 1,994 old update logs on my C: drive, dating back to 24-07-2020, and every time I use a malware scanner every one of these logs is summoned to give evidence, which is not good,…

I'm on a MacBook Pro, running Monterey 12.7.4 and would like to use rsync to backup some folders I have in Dropbox. I've used rsync in the past and am quite comfortable using the commands. The issue seem to be that no matter how I enter the path to the Dropbox folder I want to back up (using either Finder or the Terminal…

Suddenly Dropbox (since couple of versions - my latest is 195.4.4995) stopped to login automatically on system startup. Greyed out icon is available in system tray but Dropbox cannot login. I need manually close it and run it again to start. I uninstalled it and installed fresh version but the output is the same... Any…

Hi Dropbox community - I'm a design researcher here at Dropbox. I'm curious about how you access Dropbox! How do you access Dropbox: the website, the desktop app (for mac/windows), and/or the mobile app (iOS, android)? * For those you use, why do you use them? * For those you don't, why not? Is there anything you wish you…

Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…

In Finder on a Mac, "right clicking" on a file or folder brings up the contextual menu with various options. For a file, this menu includes the option to "Make available offline" OR the option to "Make online-only", whichever is the opposite of the current setting; this is helpful. For a folder, this menu always includes…

I have ALL my work in my dropbox folder on my mac on an external drive. I've been using it for years. I have my work computer also syncing to an external drive. within dropbox, I have a special folder for ONLY work related files, outside of that folder is all my personal work. At home, I have all my files available…

Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…

Hello, Some context Using DropBox on MacOS 12.7.4 with FileProvider, beta version v198.3.7526. New files default to online. I had to reinstall DropBox recently and most of my files are now online. My problem The only way for me to open online PDF files with either Adobe Acrobat or Adobe Reader is to double-click them in…

I am on Windows 11, latest release and my Dropbox is also stuck on updating. The Dropbox version is the same. I am also receiving an error that I have not received before. I have stopped SnagIt, but in order to stop Windows Explorer, I would have to restart my PC.

I'm about to get a new MacBook Pro with the M1 chip. My current MacBook Pro is a mid-2012 (old-school) so it's been forever since I've had to set up DropBox on a new computer. Are there step-by-step instructions somewhere on disabling DropBox on the new computer and installing on the new one? I want to make this as easy on…

I've been following the instructions here: https://help.dropbox.com/installs/move-dropbox-folder But after a number of GB have been transferred, I keep getting this error message, which stops the process: Error moving Dropbox There's already a copy of /Volume/DRIVE/Dropbox/Folder/.DS_Store here The message is the same, and…

Hi Guys, My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared…

I'm using Windows Defender Firewall and it blocks sends that don't match the rules. I created a rule to allow the Dropbox process, but every time I update Dropbox this rule is removed. If this rule is removed, I will not be able to use Dropbox, which will be a problem.

Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…

Starting today, when I boot up my machine, Dropbox for Windows says "reconnecting to internet" indefinitely, although my machine is connected to the internet and the connection speed is good. How can I fix this? Dave

How can I delete files from my laptop but not from dropbox? My computer is reaching it's max and I need to start deleting some files to make room but still want to have access to them later. How do I go about doing that? I only have one laptop so I don't really need to have access to files over multiple devices. I just…

Hi, I recently upgraded to Dropbox with File Provider on Mac OS (v197.4.7571). It seems consistent that the last 10 files won't sync. I tried quiting and restarting the app but that doesn't help. If I reboot it does seem to help. I I recently exported 16 new files. I've been waiting 20minutes and they won't upload. I can't…

After the latest update, all file sync is now on hold while the entire Dropbox is indexing. It's been indexing now for 2 days, and there's still 276,665 files left with the progress bar barely moving. It also seems to be really slowing my Mac down - the beach ball appears at almost every click. I urgently need to sync my…

Hello, I store all of my files in Dropbox, including those on my desktop and downloads. Two days ago, I was prompted with a window from Dropbox, asking me to accept the new Dropbox Backup feature. I accepted the prompt, but then a message appeared charging and blocking access to everything. I tried to quit Dropbox, but…

I have the Dropbox app on 3 W10 PCs and one of them is an Acer laptop where a problem occurs that does not occur on the 2 others. The connection to Drop.com is not established automatically when the laptop is started. The icon also does not appear in the system tray. Only by activating C:\Program Files…

Hi Team, i have a company Dropbox account, on my old laptop i did put automatic backup for my desktop, so bascially everything i put on my desktop backs up directly which was very convenient, now i was given a new laptop, and when i installed Dropbox on my new laptop using the same username, it is not giving me the option…

Unable to login in new computer. Verification code is texted to phone but every time I type it in to the computer it says it is not valid, have tried changing password and tried sending multiple codes.

Hello! I have three files on my machine that have a green check mark but are not synced online. I was wondering why this could be? So far I have quit and re-started dropbox, signed out and back in dropbox. These files are not 'online-only' and I don't have selective sync. The file sizes are 20MB, 15KB and 5KB thank you in…

Hi I am setting up a database that will be stored in Dropbox. I have created it in excel for the web. One of the things the users will do is create a new doc and save that to a specific folder. I have created a doc, let's call it "datasheet". The user needs to use the doc and then add data to the datasheet and save it…

Good morning, I state that 2 days ago my desktop was correctly synchronized. Yesterday after updating the dropbox backup utility, the entire desktop is no longer synchronized and a "my dropbox files" folder appeared containing two folders that were synchronized yesterday afternoon, one of which is present only inside this…

We use Dropbox for our 400+ event a year ukulele club. Since the recent upgrade I can see my folders and files on my Mac Finder, and I can open them. However, I can no longer Share them from Finder or copy a shareable link. When I log on to Dropbox.com, NO folders or files show. Dropbox is basically unusable in the new…

The DropBox Cache folder is giving me issues. It simply will not go away, no matter how many times it is deleted. I know what it is, but its presence prevents both DropBox and OneDrive from syncing properly. How do permanently delete it