Desktop

All folders on my dropbox are empty
Here is my situation. Person A shared folders with Person B. Person B shared the same folders with me so I can view and edit/upload new files. I signed up for dropbox on my laptop and downloaded dropbox app. From my computers, it shows all of the folders (with green checkmark) but all of them are empty. I waited for days…
TERRIBLE SUPPORT SERVICE
I am extremely angry with the unbelievably bad service from Dropbox. The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US. Having opened a ticket 4 days ago, I have not had my issued solved, I have emailed the US consultant repeatedly for an update (he told me it would…
My photos aren't locally synced - how do I export them to Lightroom?
I have photos on Dropbox that are not on my hard drive. I would like to export them to Lightroom, so that I can edit them. I have a folder on my computer under Dropbox, that is empty. Is there a way to move my photos from dropbox into that folder? Any help is appreciated. Dave
DropBox Locks Up System While Syncing (Linux)
For the last several days, every time I start my Linux system (Ubuntu 22.04) it locks up after a few minutes. DropBox appears to be the cause. It loads on startup and a few minutes into syncing the whole system freezes. If I close DropBox before the freeze, there is no freeze. I suspect the problem is related to a very…
Sync folder "Music" from Dropbox Local to Dropbox Online in order to see content there.
Hello, I've been storing all my music in the default Dropbox local folder named "Music" for a while now. Regrettably, this folder hasn't been synced with my Dropbox online folder yet. Now, I wish to completely sync this "Music" folder to Dropbox online. The "Music" folder already exists online in my Dropbox, but it…
Dropbox folder is missing from left sidebar on Windows
I am pretty sure there is supposed to be a drop box folder similar to the onedrive folder on the folder pane in windows explorer. While I could pin directory to the quick access bar, its not the same. I like having my entire directory visible from the folder pane and only have certain folders pinned to quick access. Is…
How can I add a new PC to my existing Dropbox account?
I have an existing Free Dropbox account, currently with 3 computers on the account. I want to remove one PC to be able to add in a W-11 PC to my account. I'm thinking the approach would be: 1. delete one of the current 3 pc's. 2. Download and install a new instance of Dropbox on the new PC. 3. Done. But, I may have this…
Beta Build 192.3.4492
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
Dropbox syncing problem across various devices
Encountering issues with Dropbox syncing files are not updating across devices despite active internet connections. Seeking urgent assistance to resolve this syncing problem and ensure seamless collaboration. Any guidance or solutions would be greatly appreciated. Thank you.
Linux Headless Client Stuck "Upgrading Dropbox"
Debian 10 Dropbox daemon version: 119.4.1772 Dropbox command-line interface version: 2020.03.04 dropbox.py status reports "Upgrading Dropbox..." forever. Sync still works. Other headless installs I have report daemon v120.3.4579. Googling on this issue seems to indicate that I need to install stuff like libatomic. The…
App tells me I can switch to File Provider but it won't do it
Hi I'm on macOS 14.3 and dropbox keeps giving me the notification "Dropbox for macOS on File Provider is now ready Update Dropbox to use it on the latest version of macOS on File Provider." But when I run the update, nothing changes. I'm running v191.4.4995. I've tried downloading and installing, too.
Stop saving screenshots to dropbox!
Please help!! I have been trying for hours to stop saving every screenshot to Dropbox. I never initiated this and it's very frustrating to not find accurate advice in the help section. There is NO "import" tab anywhere under my dropbox preferences. I have already unchecked the "share screenshots and screen recordings using…
How do I temporarily disable Dropbox
Hello... I have a Mac Mini M2 running macOS Sonoma 14.2.1 (latest version) I have Dropbox 190.4.6383 installed and visible on the Mac Menu Bar I have a Google Pixel 7 running Android 14 (latest version) I have connected these 2 devices with a proven working USB C cable I am trying to use 'Android File Transfer' which I am…
Conflicted copy on a folder?
OK, I understand the principle of what creates a conflicted copy with a file, which has been updated while another user (or the same user's account on another machine) has also updated it remotely. But what gets a *folder* marked as a conflicted copy? I'm seeing an odd situation: when the encryption software we're using…
Empty Folder on PC showing 1.5TB
The dropbox file on the E drive is empty. However, when I right-click and select properties it's showing it contains 1.5TB. Please can someone explain why this is and what to do about it? Thank you
Nagging Icon about files that have issues syncing.
Hi, Not long ago I started getting a red alert icon overlaying the Dropbox icon. When I click it it says "Couldn't sync files". If I click "View now", it drops me at my laptop's desktop. This doesn't help me. I need a direct link to the exact file. Also, the popup referencing the files purportedly having bad characters…
Screenshots created for iMac desktop upload to Dropbox and don't show up on my desktop
I have a new iMac. I recently created a screenshot that I intended be viewed on my computer Desktop - something that was previously, always automatic. This time, I got a message from Dropbox which I thought was asking me to auto upload screenshots to Dropbox. Assuming this was similar to allowing Dropbox to copy a file or…
Missing 'Copy Dropbox link' option in Windows
Hi everyone 🙂 on the right click of edge browser, to move/back up to Dropbox keeps going missing and have to keep reinstalling drop box every day is there a fix for this please thanks
Stable Build 191.4.4995
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Fixed an issue in Windows setup where clicking Go to Dropbox folder didn't open the folder. * Reduced sync error notifications due to user feedback. * Fixed a crash issue on Windows 10 and…
Beta Build 192.3.4458
Thanks for using Dropbox! The desktop client is regularly updated with many fixes including the following: Fixed in this update: * Fixed computer backup restoration issue on devices with OneDrive backup enabled. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer…
'Online-only files on Mac' setting enabled - still hard drive is full
The settings are: Online-only files on Mac. I still don't have space on my hard drive. There is a clouded title named OTHER, that is not accessible on my Manage Files (delete) in the storage manager window, it shows 320.66 GB used. I don't know what it is or how to reach it. Could this be iCloud?
Dropbox is downloading folders I chose not to sync
How do I stop dropbox from downloading every file known to man?! I've never had this much trouble! I recently had to reinstall windows. I downloaded dropbox because it is convenient but I select only a handful of folders I want synced to save space and I'm guessing it waiting until I have downloaded everything before it…
Unable to update to Dropbox for File Provider
I am unable to a configure dropbox to work with MacOS File Provider. I am running MacOS 13.6.3 and have the latest version of dropbox. On the Sync tab of the preferences Under Dropbox for File Provider it says I am not eligible for the upgrade. My Dropbox contains some file types that are not supported. I have been through…
What exactly does the "backup to Dropbox" menu item do (Windows)?
If I pick this on a folder, does it leave the original files alone and simply make a synced backup copy in the dropbox folder? This is my desired result, but in searching I see a lot of irate people who have their files moved away or something. Perhaps that is something different though... Also, what is the general…
'There was a problem completing this request' error when trying to share files
On Windows PC, sharing a file or folder is not working with the following error message.
my computer backup doesn't show on my mobile device
Buonasera Sul mio smartphones Note 20 plus non riesco a visualizzare nella applicazione dropbox "i miei file" la cartella di backup del mio laptop Dell Vedo altre 2 cartelle dei miei altri 2 pc ma no quelle del Dell Potete per favore aiutarmi? --------------- Good evening On my Note 20 plus smartphone I cannot view the…
Accidentally moved a shared folder to another shared folder, how do I move it back?
Hi Somehow I did a drag and drop of one shared folder into a private folder. How would I remove it ?
Shared folders not visible on computer after update
Hello, I have a premium Dropbox account. The architecture of our Dropbox is as follows: S |_ A |_ B |_ C etc. S is a team folder. Members of S can see all the folders in S on their computers. The rest of the staff only have access to certain folders in S that are shared with them based on their needs. Note that we are all…
Cannot update to Dropbox for macOS Sonoma on File Provider
Hello. I'm on a mac (Sonoma 14.1.2). After recently reinstalling dropbox following the advanced reinstall instructions I am unable to (re)update to File Provider. I get the following p[ersistent message: "We can't move your Dropbox folder right now. Something went wrong on our end..." I previously had updated to File…
Never stop syncing, no tick marks on folder, no dropbox menu on right-click
Hi all. Anyone experiencing the same issues with me? 1. My dropbox NEVER stopped syncing. I have no idea which files are being synced (downloading or uploading). It's been like this for weeks. 2. My dropbox folders have no tickmarks indicating synced or the blue icon indicating syncing. 3. There is no dropbox menu when I…

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