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How to change my allowed devices for my account?
The desktop computer I used to set up my Dropbox account became corrupted, and I have replaced it with a new laptop. When I originally set up Dropbox on my old desktop, I added 2 other devises to have access to my files; My work laptop and my iPhone. Now that I have replaced my desktop PC with the new Laptop, how do I…
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Unable to "View File" to correct sync problem on Mac
A red exclamation mark appears on my Mac (macOS Somona 14.2.1（23C71）) in the Menubar app for Dropbox. Clicking this opens a window in which there is a warning "Couldn't sync files - To fix this, view sync issue for your files." with two options below this message to either click on "View now" or "Close". Clicking "View…
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Files not syncing after re-organizing them on my desktop
Help! I was doing a massive organization of all my dropbox files (on my desktop, just moving things into different folders within the Dropbox folder, renaming files, deleting duplicates) ... Some things were taking a while but at a certain point I noticed that tons of the folders have red x's and the files within those…
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Where is my Dropbox folder on Win 11?
I recently bought a new Win 11 laptop and am in the process of migrating everything over from my old Win 10 laptop. I went to the Dropbox website and downloaded the app. That all went smoothly and within seconds, I was shown a window with all of the files exactly as they are in my Dropbox folder on the old Win 10 laptop. I…
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Terrible Windows Explorer Performance - Click slow, stutters
Not sure when this started happening, but we've been paid Dropbox users for years. The new issues may be a deal killer. Clicking on a file or folder to rename takes SECONDS. It's almost like Explorer is "stuttering". This is on i5 10th Gen and Ryzen R5 machines -- new stuff. Once we kill Dropbox, performance is great. We…
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Online only sync with desktop app on Windows 11
I have lost the option to make folders or files 'online only' when right-clicking on them (my PC is running Windows 11). I have searched previous queries on this in the community and none of the purported solutions appear to work on my computer. I have removed and reinstalled the desktop app twice now but to no avail.…
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"Couldn't sync files" - doesn't exist
Dropbox shows me a notification that it "Couldn't sync files". However, I can't find that file on Dropbox or anywhere else on my computer. It couldn't sync since it had special characters in the title. Now I can't even find the file, and when I press "View file", nothing happens. How can I get this notification to…
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Can't Install Proprietary Dropbox Daemon Ubuntu 22.04 Linux
I have been trying to install dropbox on my Ubuntu 22.04 Linux machine for a while now. I am able to install the deb package, but after this it says it needs to download the proprietary dropbox daemon. This download takes a long time, it eventually starts to slow down the computer, and then it will eventually time out…
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Trouble with storing my macOS Dropbox app on an external drive
Perhaps someone can walk me through how to take care of these questions: 1. I liked having Dropbox mirror on my desktop, but that became untenable when Dropbox would no longer let me put the desktop contents on an external drive. These days, my Mac internal drive is 500 GB, and there isn’t any room for my photos (1.4TB).…
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Question about moving Dropbox folder to a new drive
Hi, I bought a new hard drive for my computer. I want to change the disk drive location for my Dropbox folder from my current disk drive location to the new one. I know where to go in the app settings to change the folder. My question is this - Will it sync and download all my content again from Dropbox's servers OR will…
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Dropbox App Won't Login on Mac. It has me repeating the process.
I just got a new Mac and installed the desktop app. When I try to login with Google, the app takes me to my browser to login to Google. Once I login, it takes me right back to the app login screen. I know I have the correct login because I can login to Dropbox online. I have already tried using a different browser and…
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macOS desktop app stuck syncing 32 files
As with several other users, I've been using Dropbox for years on my Macs & iPhones, but have recently noticed that the files I update on my MacBook Pro (Sonoma 14.1.2) are not appearing on my iPhone (iOS 17.1.2). I normally don't use the Dropbox website, but upon reading some of the recent Community posts, I checked it &…
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Stable Build 189.4.8427
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
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Beta Build 190.3.6326
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
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Beta Build 190.3.6304
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Mac OS X Standard Installer (Universal) Offline Installer (Intel) Offline Installer (Apple Silicon) Linux…
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Viewing PC backup on other computers
Is there a way to include my PC Backup folder in the same Dropbox Folder that I use to access my online files on other computers? The last time I did a PC backup a couple of years ago I could see it in my Dropbox Folder on other devices, but I just deleted that old backup, then backed up a new computer and it’s not slowing…
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No "Make available offline" option for my files
hi everyone I used dropbox at work and now got it for me privately. But I do not see the option "make available offline". I already reinstalled the app, but it still diesn't work. I'm on mac ventura. Does anyone have an suggestions? 🙂
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Two users on one mac computer using the same dropbox folder?
Hi, Can two users with two separate accounts on one mac computer have equal access to the same dropbox folder? Or does the second user need to create a new dropbox folder for the same dropbox account? Thx!
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Dropbox closes unexpectedly after updating to macOS Monterey
Hello, My Mac was updated to MacOS Monterey, and Dropbox does not open to synchronize my files. It starts, and after a few minutes, I get the message "Dropbox closed unexpectedly." I uninstalled Dropbox and reinstalled it, but it did not solve the problem. I also tried restarting the computer, but it didn't work either. I…
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DropboxFileProviderCH quit unexpectedly on Sonoma 14.2.1
Running MacOS Sonoma 14.2.1 on a 16" M1 Max MacBook Pro. Had no such issues under MacOS Monterey, but now under Sonoma, I get this "DropboxFileProviderCH quit unexpectedly" crash once after freshly booting, then again multiple times later. Crash log... [Removed as per Community Guidelines]
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Some file names now have a semicolon in them, on Windows
Hi Walter, I am experiencing the same issues as noted in the original post: - Windows OS (no users syncing to the Dropbox use Mac OS) - Version 189.4.8395 I now am receiving a sync error for 92 files or folders. These files, which have been on my Dropbox for years with no naming or sync issuses, all of a sudden now have…
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Unable to update or install desktop app on Windows 10. Error 0x80070057
Hi Dropbox on my Windows 10 desktop stopped syncing and required me to update the app. When I tried I got the following error: 0x80070057. I tried a full delete and registry deletes as per instruction in this link:…
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How to copy Dropbox folder to a new PC locally?
I'm adding a 2nd Windows 10 PC and want to create the same Dropbox folder structure on the new PC - hoping I can connect the 2 PC together thus eliminating having to download 1TB to the new PC. Thx foe any help. JB
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No thumbnail previews for Sketchup (.skp) files unless Offline
I have Dropbox 189.4 & Windows 11 23H2, and have noticed that for 'Online Only' Sketchup files, I can no longer see thumbnails of file contents when browsing Dropbox folders with File Explorer. As soon as I make a file or folder available offline, all the thumbnails appear. Similarly, if I change a file to Online Only,…
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My files have no sync icons, why?
Hello, none of my files uploaded on dropbox have synchronization icons. I tried as advised on the site to close all applications other than Dropbox, then quit and relaunched the Dropbox desktop application, nothing worked. Do you have any idea how to display these icons? Many thanks
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backup files to dropbox without sync directories
I would like to backup some files on a remote machine (Ubuntu 20.04.6 LTS) to my Dropbox, avoiding creating a sync folder. Hence: * using the command line (GUI not available) * without creating a sync folder (I don't have enough space on my disk; files are now on an external HD connected to the remote machine) The Dropbox…
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'Make available offline' results in a green icon and a cloud icon for files on Mac OS 14.1.2
Hi Guys, spending so many hours now to fix things, and reading online to find a solution, but no luck. I don't know what you dropbox guys chnaged ot wherever the problem is. All music app is chaos now and already just spend a week to add all to new playlists since they all got lost. And trying to bring back my files onto…
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Dropbox app not starting on new install Windows 11
Hi all, hoping for some help. I have a new PC running Windows 11 (all updates installed) and am trying to run the Dropbox app. Once downloaded, it appears to install normally and asks for my login details and which folders to sync. Then it closes and I can no longer access the desktop app interface. Clicking on the app…
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Group Container vs Cloud Storage. Fight!
there's this one and this one I've got ~/Library/CloudStorage/Dropbox taking up 367gb and that's all well and good but I also have ~/Library/GroupContainers/G7HH3F8CAK.com.getdropbox.dropbox.sync/root-mount taking up 400gb DB is telling me my files are up to date. Some are online only. What gives? What's the sync and…
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Icon in Menu Missing; Blue Green Icons Missing
Recently upgraded the dropbox app and Mac OS to Sonoma. Dropbox icon is no longer in the top menu unless I have already opened it from the finder window sidebar. Also there are no blue or green icons to indicate if files have synced. And no globe icon to go directly to dropbox in my browser so I can check to see if…