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Dropbox on desktop associated with email I no longer have
Hello, a while back I had a dropbox trial, and possible a subscription that is now expired. I didn't realize that I set it up for downloads on my desktop to immediately go to. The email I had associated with the trial is one that I no longer have access it and unfortunately for whatever reason I didn't save the password to…
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Dropbox unlinked my accounts suddenly
Hi there! I've have a free dropbox personal account for 15 years, and at some point added a free Teams account. Several years ago I upgraded the Teams account to a Professional account. ----- Today I got this message, and all my Professional files were taken off my machines (they're still on dropbox of course) Business…
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I made a typo on my email, now I can't verify or change the email address
Hi Please I need some help. When signing up for Dropbox I made a mistake on my email address - omitted a full stop. I can't verify my email and it won't let me change it under settings. Thanks
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Not sure if I have a Dropbox account, how can I find out?
I was messing around with Dropbox app this morning and didn’t know I was going to be charged. Do I have an account
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Determine which Dropbox account is used in MAC Finder
Good morning. Somehow I have created 4 Dropbox accounts. On my MAC I have the account I use most often and I access it through Finder. How do I determine the login information for the account I have connected to Finder? What shows up on my iPhone is different and I need to change it to the same account on my MAC. Thanks in…
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Email change
Dear all, I have the following problem. The email connected to my dropbox account is going to expire in about 10 days and I'll lose access to it permantently, so I need to update it urgently. I tried to modify my dropbox email to my secondary email address, but it happens that time ago I created a dropbox account connected…
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A problem occurred while processing this request
Hello, Every time I open a web page from a smartphone or pc to log into Dropbox, I get the message "A problem occurred while processing this request" after entering my login. I cleaned the browser cache, changed browser,... but the error persists. I still receive my double auth code. And can log in to Dropbox. Do you know…
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How to remove one device from my Dropbox account?
I have a basic plan that only allows used by three devices. How can I delete a device after I no longer need the device to access dropbox?
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How do I leave Dropbox beta testing?
Recently, I checked the box to join the dropbox beta testing on my desktop application, but I have changed my mind and want to reverse back. I tried to delete the folder that contains all my computer files in my dropbox, but it says that "the operation could not be performed". How can I delete the folder that backs up my…
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Expired password
Tried to log in on one computer when I received notification that my password expired. Was still logged into my account on another computer. Tried to change the password and it wouldn't take. I can't access my email address linked with Dropbox, because it no longer exists. Which happened at the same time Dropbox expired my…
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How can I change my billing country?
Hi, I have just moved to a new country (Andorra) and created a business there. I wanted to change my dropbox from personal to a business account to get my billing with my business Tax ID. I tried to change from United States to Andorra but could not. Thanks.
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Delete a personal dropbox account to recreate it after ?
Hello, Is it possible to delete a personal dropbox account and after some days open a new dropbox account based on the same email ? I was thinking to delete mine, and re-create it from scratch taking advantage of a promotional offer (free 100Gb for a year long) given by my new brand Windows laptop: no problem with that? or…
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Deactivate two factor authentication
I have tried for months to get my two factor authentication deactivated but no one has had the decency from the Dropbox support to contact me!! I mean *PLEASE* JUST deactivate my authentication so I can log in like a normal human can... for gods sake. I no longer have the devices to authenticate the two factor process so…
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How do I change my billing currency to AUD?
I have just upgraded my wife's account to Pro in Australian $ and would like to change my billing currency to Australian $ as well (as I've now been here for 10+ years!). There seems no ability to change my base billing currency from USD (what it was when I first subscribed) to AUD so that my credit card doesn't…
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Export Logs to External SIEM solution
We've a business account and we would want to export/ingest dropbox logs to our SIEM solution (Elasticsearch) So, I would request any solution and any suggestions/options are appreciated
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Dropbox sign-in issue
I am having an issue signing into a shared Business Dropbox folder on a browser. I can enter my (correct) credentials on the sign-in page, but instead of signing in, the page refreshes and returns to Dropbox home page, with no record of being signed in. I have tried on several browsers and the issue is the same. I have…
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I am stuck in a Dropbox log in loop
Hello, This is for my other, main account. 1. I recently changed my account password log in. At least I thought I did. 2. I deleted the old email account. 3. I tried to log on with the new account email. 4. Error Message 5. Clicked password reset. 6. Reset email never appears 7. I added no reply to the contacts. 8.…
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Spam emails from Dropbox
So I received these 3 emails today seemingly from Dropbox - must be spam as when I clicked on them it took me to a site looking like Dropbox asking me to sign in with my Yahoo or Google Or AOL account etc., and the URL was: [link removed for security reasons] Can't seem to attach screen shots? Anyone else experienced this?…
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How to get back my disabled Dropbox account
How to get back my other account register with dropbox under email [personal information removed per the Community's Guidelines]. it was disabled and it company email
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My Selective Sync settings don't show all my folders on my Mac.
Unsure why, but a folder I generated online and then sent some files to, won't appear on any of the computers selective sync window. Using Mac latest version, 3.8.3. I can't untick that folder. I've tried renaming it, etc but it doesn't help.
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Disable email notifications for the team instead of individually.
The business does not need to have the "Doc activity (weekly digest)" email every week. I know the invidivuals can disable this, but surely there is a way to disable this for the whole team? TIA
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I've changed my email address on the Dropbox website, but I see the old one on the desktop app.
Hi All, I have changed my email address on the Dropbox website which has been verified, however the email address on the Dropbox desktop app is the old email address, how do I update it?
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How can I completely disable Smart Sync?
How can I completely, 100%, disable Smart Sync so that Dropbox will always download all of my files? The settings I have found all apply to NEW files and seem to have no impact on old files. What I would like is to set my Dropbox to behave as if Smart Sync does not exist or has ever existed.
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How to give someone else access to my dropbox
Can I give someone else acces to my account without sharing folders or links? in other words give that person a second login to my dropbox? (without them having necessarily a dropbox account of their own)
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Is there a way to locate and gain access to old accounts that I don't have the password for?
I am trying to find several old Dropbox accounts I no longer have the passwords to nor do I have access to the emails the account were built under. How do I locate all of my outstanding Dropbox Accounts & How do I gain access to the accounts without passwords or access to the emails the accounts were originally built with
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How do I change the language setting on my account?
My Dropbox is in another language which I can't read. I changed my language preference to English yet the dropbox is still in a foreign language.
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Change Member name
I have a member who I have authorised to share, but her name is wrong. She is down as Sarah instead of Sam, although the email address is correct. How do I change her name
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There's no option to cancel my Dropbox Plus subscription.
HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, please help! thanks.
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Not getting password reset email link
Hi all, I did not manage to receive Reset Email from no-reply@dropbox.com. Already check the spam folder and Global whitelist no-reply@dropbox.com. After several tried to login with incorrect password, my account is blocked. When I try to Reset my password again, @ https://www.dropbox.com/forgot? I got this error: Too many…
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Changed from googlemail.com to gmail.com and lost my Dropbox account
Hello, everyone, Google has recommended that I shorten my email address from googlemail.com to gmail.com without any changes. For all other sites where I have logged in with my gmail it works fine. But dropbox has created a new account for me and I don't have access to my client's data anymore. When I try to login with…