Account Settings

I am not receiving my verification email. I have attempted this multiple times, on multiple browsers and platforms as well as my cell phone. I have confirmed with my email security provider that no-reply@dropbox.com is allowed. They see email from that address being sent to others in their system. I am also able to send…

I am trying to update my billing information and my debit card that works fine is not accepted. I hit the 'submit' button and nothing happens. The card works file. I don't see my billing address anywhere in the system and if it is then that would be the problem as I moved a year ago. Any ideas of what it could be? thanks

Hi, I would like to ask about re-subscription to a paid plan. I have been using a DB Plus plan for a couple of years with annual payments. Recently I was charged again, and I downgraded the plan to Basic(free) plan. I received the explanation that the plan is still active until the paid period, but new uploads cannot…

I no longer have access to the email my dropbox is associated with so I need to change my email address. I go to settings and my email address has "Edit" next to it. I click on Edit and enter my new email address along with the password for my account. It gives me a message to check my email and "Verify my Email". I…

How accurate is the times listed under the 'most recent activity'? Under "Web Browsers", when I hover the mouse on top of the info sign, next to each session's time, it gives a signed-in time many days earlier. For instance, when I hover the mouse on the info sign next to the "current session", it says "signed in…

I recently upgraded an IPad with a new IPad. I have three computers using my free Dropbox account: IMac, IPhone, and IPad. However, when I open Dropbox on the new IPad, it tries to force me to upgrade my Dropbox account to unlimited computers. I only have three, so that should not be necessary. What can I do? I’ve tried…

I receive emails from Dropbox to the wrong email address. I have set the correct email address in my account, but still Dropbox mail goes to a different address (which I don't use often these days). What do I do?

I accepted an invite to access an organisation’s Dropbox. They sent it to my personal email myname@gmail.com but when I signed in I used myname+bb@gmail.com (don’t ask why). Now my original dropbox account is disabled. I can still log in using the +bb email address, and it is effectively my old dropbox account (with all my…

Hello, i would need help and chat with google: i created specifically an account for that as my pb is to connect to a former account where everything is stored but the email address i used is no longer available so i don't receive the security mail

Has ANYBODY had any success contacting customer support ?? I just get sent in circles and and don't seem to have access to a phone # OR and email. My account says I have a "basic" account but they just charged my CC $119 and I can't contact them ?? My husband just found a # will give it a try ...everybody else who has had…

Hi, I live in Australia hence would like to change the date format from US (mm/dd/yyyy) to AUS (dd/mm/yyyy). I managed to change the date format for Excel for the Web on my computer. However, how do I change the date format for Excel (on Android), and in the Dropbox preview display (for both mobile and computer)? 

Hi, we are attempting to change our "work email" in our settings, when we get the verification email through, we click the link to verify and get an Error 500.

Hi all, I hope someone can help me..almost 18 months ago I had notification to advise that my Dropbox account hadn't been used for 2 years. I tried to find the cancel subscription but couldn't and ended up deleting my account assuming that any subscriptions would be cancelled as a result. My credit card is on automated…

How to check when my subscription will expires

Hi I'm helping a charity set up their Office 365 When I try and sync Dropbox with their email & PW I get. "Please sign in with a work account." They tell me the details I have are the primary log in and I'm trying to migrate as admin in office

I thought I’d subscribed to Dropbox. How do I check if I have? The reason I ask is I want to create a vault, and I’m getting a dialogue box inviting me to subscribe, and no prompt to set up a

I want to cancel my free subscription and I clicked plan -> cancel trial -> select reason for cancellation -> continue till the end Then the Plan tab switched to Dropbox Basic mode, but how do I know if I really canceled my account because I didn't get a notification email and the bill doesn't say if the next billing date…

Greetings! I have an old Dropbox account that I can no longer access, because I don't have the email anymore. I have uninstalled Dropbox on my computer, but every time I re-download it, the old account is populated automatically. I need to sign out of this old account and sign into my new account on the desktop. The…

Can anyone explain why Dropbox has an age limit of 16 outside of the US and 13 in the US??? Kind of makes a joke of the Dropbox Family product for anyone outside of the US. Apple and Microsoft don't distinguish between within the US and outside the US for accounts and have 13 year minimum age requirement and obviously…

Hi, is there any way to completly deactivate the smart sync "feature"? Since that was introduced the dropbox service became really messy. I use selective sync a lot, now I have always I add new files activate for all new files to have them offline available. As I don't want to use smart sync at all and always have my files…

I have two drop box accounts, one I use for personal and one I use for work. The dropbox app (I use a Mac) keeps defaulting to my personal DB. I cannot change it to link to my other work DB, I want the app to link to my work account and synchronise files for work. There does not seem to be a way of logging off and on on…

Beware. We ran into this issue while trying to document a different issue. Apparently the three devices counts any device which was logged in in the past and never explicitly logged out. My wife had two devices currently in use, her laptop on which she could not sign in, and her phone on which she had closed the app. But…

Does someone know, how to turn off this annoying notification? "Delete ******.******? Because it's online-only it won't be moved to your Recycle bin"?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?

I can't reset the language preference to English, I don't read Russian so can't find preferences, or know which one says "English" because it's in Russian.

Hello! Remove that stupid captcha and put a normal captcha. These 10 steps are simply killing.

Hi all, Google Workspace Primary Domain Change. We are going to be changing our Google Workspace primary domain from domaina.com to domainb.com. Will this have any effect on those users who sign in with Google Sign in? Or anything else in regards to Dropbox use? Thanks, Simon

I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important personal and business data on it. DropBox team, please sort this out!

Can I have two free basic accounts one with MyName@Gmail and another with MyName@Hotmail and open them both on the same android device to have 4 gigabytes instead of 2 gigabytes. Is that against Dropbox rules or its allowed. Thanks.

Dear all, I have a question regarding the acess of my connected devices after I changed my password. I changed my password a while ago. Now I saw that I still had old connected devices to my Dropbox in my security settings. For example a Windows computer. These were devices or owners of the devices that I actually didn't…