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I deleted my Dropbox account, but my paid subscription hasn't been cancelled.
Hi all, I hope someone can help me..almost 18 months ago I had notification to advise that my Dropbox account hadn't been used for 2 years. I tried to find the cancel subscription but couldn't and ended up deleting my account assuming that any subscriptions would be cancelled as a result. My credit card is on automated…
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How can I check when my Dropbox subscription expires?
How to check when my subscription will expires
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How do I check if I have a subscription with Dropbox? I need to upgrade to use Vault.
I thought I’d subscribed to Dropbox. How do I check if I have? The reason I ask is I want to create a vault, and I’m getting a dialogue box inviting me to subscribe, and no prompt to set up a
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How can I make sure my Dropbox trial was truly cancelled? I didn't get confirmation.
I want to cancel my free subscription and I clicked plan -> cancel trial -> select reason for cancellation -> continue till the end Then the Plan tab switched to Dropbox Basic mode, but how do I know if I really canceled my account because I didn't get a notification email and the bill doesn't say if the next billing date…
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Old account keeps autopopulating when I download Dropbox- how to sign out?
Greetings! I have an old Dropbox account that I can no longer access, because I don't have the email anymore. I have uninstalled Dropbox on my computer, but every time I re-download it, the old account is populated automatically. I need to sign out of this old account and sign into my new account on the desktop. The…
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Age limit outside of the US
Can anyone explain why Dropbox has an age limit of 16 outside of the US and 13 in the US??? Kind of makes a joke of the Dropbox Family product for anyone outside of the US. Apple and Microsoft don't distinguish between within the US and outside the US for accounts and have 13 year minimum age requirement and obviously…
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How to deactivate online-only?
Hi, is there any way to completly deactivate the smart sync "feature"? Since that was introduced the dropbox service became really messy. I use selective sync a lot, now I have always I add new files activate for all new files to have them offline available. As I don't want to use smart sync at all and always have my files…
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Different drop box accounts
I have two drop box accounts, one I use for personal and one I use for work. The dropbox app (I use a Mac) keeps defaulting to my personal DB. I cannot change it to link to my other work DB, I want the app to link to my work account and synchronise files for work. There does not seem to be a way of logging off and on on…
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Basic account allows to to three devices whether those devices still exist or not
Beware. We ran into this issue while trying to document a different issue. Apparently the three devices counts any device which was logged in in the past and never explicitly logged out. My wife had two devices currently in use, her laptop on which she could not sign in, and her phone on which she had closed the app. But…
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How to turn off notification "Because it's online-only it won't be moved to your Recycle bin"
Does someone know, how to turn off this annoying notification? "Delete ******.******? Because it's online-only it won't be moved to your Recycle bin"?
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Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
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My account is in Russian, I only know English
I can't reset the language preference to English, I don't read Russian so can't find preferences, or know which one says "English" because it's in Russian.
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Changing our Google Workspace primary domain
Hi all, Google Workspace Primary Domain Change. We are going to be changing our Google Workspace primary domain from domaina.com to domainb.com. Will this have any effect on those users who sign in with Google Sign in? Or anything else in regards to Dropbox use? Thanks, Simon
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Where can I update my DOB? Dropbox sent me an email to do so by 09/01.
I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important personal and business data on it. DropBox team, please sort this out!
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Multiple free Dropbox Basic accounts
Can I have two free basic accounts one with MyName@Gmail and another with MyName@Hotmail and open them both on the same android device to have 4 gigabytes instead of 2 gigabytes. Is that against Dropbox rules or its allowed. Thanks.
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Access connected devices after password change
Dear all, I have a question regarding the acess of my connected devices after I changed my password. I changed my password a while ago. Now I saw that I still had old connected devices to my Dropbox in my security settings. For example a Windows computer. These were devices or owners of the devices that I actually didn't…
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Why doesn't two-step verification work?
I went through the process to set this up twice but it is not showing as selected on my account. I even logged out and back in again, in case that was the problem. But the system did not send me a verification code. To be clear, it sent me one when I was trying to set it up, but verification is not set up. It's a loop, you…
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I only have 2 devices but I reached the device limit, why is that?
I’ve had a basic account for years. I recently upgraded my laptop (old one is gone), and lost, then replaced my phone. Now I was unable to get Dropbox to work on my phone. I uninstalled and then downloaded the app, which says that I’ve reached my device limit and will need to get a paid plan. I think my replacement phone…
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Website language settings according to the region
Hello, Is it possible for the Dropbox website to change its language according to the regional settings of browser? So that when I open it in another country the language was different. Particularly, I need a foreign guy to edit my Excel file online, but when he enters it, the display language (menus, buttons etc.) is set…
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Transfer Dropbox account to new email
I have a Dropbox Plus account created with a business email address that I no longer have access to. Additionally I have another Dropbox account created that I am currently still using through my personal email. I would like to transfer the subscription to my current account but I am unable to do so since I don't have…
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Can I use my iCloud email address for my primary Dropbox account, instead of the secondary?
I have two accounts. Both accounts currently have no data in them. The original one has 8.75GB of storage but uses a hotmail email as the username. The secondary account has 2GB of storage which uses an iCloud email as the username. I wish to change my username login to the iCloud one (and thus keep the 8.75GB of storage),…
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"Your plan and billing information are managed externally". Why is that?
I am trying to subscribe to a plan, and I get this message instead of being able to sign up: Your plan and billing information are managed externally
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Not receiving the verification email
Hello, I am trying to verify my email but I don't get any email on my spam or trash either. I was trying to talk to to the chat box to ask for help but it says I need to verify my account which that is the problem I am having. Does anyone know of a solution or has had this issue?
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Possible unwanted side effects of changing related mail account
Dropbox has notified me that you can not contact me using the mail address related to the Dropbox account I use at work. This is true, so I want to change it to use another mail account. This operation itself seems to be easy and straight forward, but first I need to know if there are any unwanted side effects of doing so…
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Plan Change From Business (my company) to personal (plus)
Hi All. By mistake I merged my Plus Plan to the company one. Now the Company is closing their account and I would like to keep all my previous file and account items. I can't find anyway to disconnet my personal account from the business to do not lose everything when They will close it. Thank you marialuisa
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Log in with phone number
Can I log in using a phone number?
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I'm not receiving the email to verify my account, any help?
For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?
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Can I switch to a direct Dropbox subscription, without deleting my Dropbox account?
Hello, I can’t find any info on if it’s possible to cancel my mobile subscription (Apple) & switch to a website subscription without deleting my Dropbox Plus account. I just want to pay Dropbox directly & remove Apple from the process. Thank you.
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Desktop app cannot login to Dropbox
After I reinstalled Windows, the desktop version dropbox cannot login, I am sure the password is correct since I can login from Chrome, it keeps saying that login too many attemps and ask me to try after few minutes.. But a
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Community Login Password
Question about Dropbox passwords, both the desktop app and for the online Dropbox Community. When installing Dropbox on a new computer, part of the process includes logging into your Dropbox account. User name and password. When you want to login to the online (this site) Dropbox Community, is that password suppose to be…