Child Item

Dropbox claiming file is too large

I have an article that is 6.25MB and 3.5GB total space on my account, but when I tried to update the document, I got the following error message:

This workbook has exceeded the maximum size allowed for a workbook stored in this location. While the workbook was saved successfully, you will not be able to re-open it later using the web version of Excel.

To open this workbook in the browser, you must reduce its size. Alternatively, you can open the workbook in the desktop app and save it to your local machine.

My understanding is the limit of our uploadable document is the maximum of our storage so I'm not sure why I'm getting this message.

Find more posts tagged with

Error Messages

Sync

Microsoft Office

AcceptAnswer

Closed - Partially Delivered

New Ideation Status

Accepted answers

Rich

@ssoper wrote:
I found another article that informed me the limit for Excel spreadsheet files is 5GB ...

5 MB, not 5 GB. This is a Microsoft limitation for opening files within Excel Online, and nothing to do with Dropbox.

https://help.dropbox.com/installs-integrations/third-party/microsoft-office-faq

All comments

Daphne

Hi there @ssoper, thanks for reaching out to us here!

Could you send me a screenshot of the error that you're referring to there?

Also, if you check your current space usage in your account online here, what does it show?

Let me know and we can go from there!

ssoper

Screen Shot 2020-05-26 at 11.51.17 AM.png

Hi Daphne,

Thanks for your response. The error message is attached. I found another article that informed me the limit for Excel spreadsheet files is 5GB and mine is 6.25GB so that seems to be the problem. Since this is a document I share, I'm working with my collaborator to see if we can resolve it otherwise we might just move it to Google Drive.

Thanks!

Rich

@ssoper wrote:
I found another article that informed me the limit for Excel spreadsheet files is 5GB ...

5 MB, not 5 GB. This is a Microsoft limitation for opening files within Excel Online, and nothing to do with Dropbox.

https://help.dropbox.com/installs-integrations/third-party/microsoft-office-faq