I have an issue saving an Adobe InDesign file, it's shown as read-only and a temp file can't sync

Question

I'm using Dropbox for Business / Teams. I've had major issues lately with Adobe InDesign files where I open a single .indd file, make changes to it and then try to save and it gives the following error:
Cannot save the document. It may be opened by other applications. Close applications and try again. You may also use Save As to save it into a new document.

And at the same time it shows "Read-Only" at the top of the screen where the filename is in Adobe InDesign. But then when I right click the file in Windows Explorer and view properties, Read-Only is unchecked.

Just some background: When you open an InDesign file, it creates a temporary .idlk file to prevent the opening of it by another user. I noticed that this .idlk file gets stuck on an endless sync within Dropbox and never copies over so it's possible it may have something to do with it. This wasn't a problem for 8+yrs until recently, so something changed.

Here's relevant screenshots.

Jay · Answer

Thanks, and apologies for the OS confusion.

In the screenshot you provided, the files are showing up as 'available', and not 'available offline', which is a full green icon.

Could you try setting it to available offline for one file to see if this changes the saving process?

brandcentric · Answer

I'm on a PC (Windows), not a mac. I'm not using in any Adobe Cloud storage service or saving. Just normal file saving.

Regarding Dropbox syncing, my installation / preferences are setup to store files offline.

Jay · Answer

Hi @brandcentric, thanks for messaging the Community.

Do you have the Adobe Cloud service running on your Mac, and does it also try to sync files to the Adobe service?

Could you try marking the Adobe file you're editing to be available offline by following these steps and see if this helps?

Whatever details you can provide, even if they seem small, will help us get to the bottom of this together.