Please restore mobile app support for Android 9

Question

I just went to upload a file from my phone to Dropbox and got a message MUST UPDATE the APP.   I attempted to, but Google Play says the app is not compatible with my phone.

This is a HUGE problem.  I have stuff on my phone I need to get to Dropbox.  And when I only have my phone on me, I have critical documents in Dropbox I need to access.     The current upload attempt I just ran into, is too big to email.   I'm at a loss how to get this file to dropbox or to anywhere.

PLEASE PLEASE PLEASE PLEASE Restore compatible Dropbox app for Android 9.  My phone is totally usable as-is (except for Dropbox now) and I have no plans to get a new one.   I need dropbox.

Wendy H.11 · Answer

Seems to be functioning again.   Thanks if you fixed it.  Otherwise, perhaps was a passing glitch?   The app is not available on google play to update, but that's okay as long as this one keeps working.  Version 458.2.4

As someone who hangs on to hardware a long time, I appreciate that even for Windows 7, the desktop version still works.   There was a scare awhile ago that it was going to go away, but it only changed how it was implemented.

George A. · Answer

I agree with this. Please reinstate support for Android 9. There are many of us that still use older devices that run on Android 9.

Jay · Answer

Hi @Wendy H.11, thanks for messaging the Community.

We appreciate the feedback on this matter for the Dropbox mobile app on Android devices.

We take all comments into consideration when improving the support for the Dropbox mobile app.

If there's anything else we can assist with, feel free to reply back here.