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My screenshots are no longer getting saved to my Dropbox account on Windows 11.

artdec0

Using W11 and until today my screenshots stopped working. Anyone help please?

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Accepted answers

Nancy

Is there any chance you’re using the Windows Snipping Tool to capture your screenshots? If so, the feature won’t work, I’m afraid.

If that’s not the case, can you press control-print screen (instead of only clicking on the print screen key)?

In case none of the above help, I’d like you to turn off the “Save screenshots to your Dropbox” setting (from your desktop app preferences), restart your device and then turn it on once again.

All comments

Nancy

Welcome to the Community, @artdec0.

Can you clarify what you mean when saying that your screenshots no longer work?

Do you mean that you have the “Save screenshots to your Dropbox” setting enabled, and your screenshots aren’t automatically saved to your Dropbox account?

Besides that, I’d also like to know the current syncing status and app version of your desktop app.

Keep me updated.

artdec0

yes, I have it enabled but they aren't saved. I can't rember which keys to press. My syncing status is fine and the version is 264.4.3385

Thanks Nancy

Hannah

Hi from me as well, @artdec0!

Since you're on Windows, you can use the PrtScn key on your keyboard or the Windows key+shift+s keyboard shortcut.

Can you try and let me know if it works?

artdec0

sorry, nothing seems to work

Nancy