The Dropbox desktop app can't connect to the internet for users in Kazakhstan.

Question

Hello,

I am experiencing a connection problem with the Dropbox desktop application on Windows 11.

The Dropbox website works normally in my browser, and I can sign in to my account and access my files online. However, the desktop application cannot connect and shows the following message:

“No Internet connection. Your computer is not currently connected to the Internet. Check your connection settings.”

I have already tried the following:

* restarted the computer and Dropbox;
* signed in to Dropbox through the browser;
* uninstalled and reinstalled the Dropbox desktop application;
* performed an advanced reinstall;
* checked Windows Firewall permissions for Dropbox;
* checked Microsoft Defender;
* confirmed that the Windows proxy server is disabled;
* reset DNS, Winsock, and TCP/IP settings;
* confirmed that the Internet connection works normally in other applications.

The issue still persists. Several of my colleagues in Kazakhstan are experiencing the same problem at the same time, which suggests that this may be a regional connectivity or routing issue rather than a problem with one computer.

System details:

* Windows 11 Pro
* Dropbox desktop version: 260.4.2926
* Location: Kazakhstan

Could you please confirm whether Dropbox is currently experiencing connectivity issues in Kazakhstan and advise whether there is any recommended workaround?

Thank you.

Keith · Answer

Hi @NatKh, thanks for reporting this.

Could you let us know if you’re still seeing the issue, and which ISP or service provider you’re using?

If possible, it would also be helpful to know whether you’ve tested with a different providers, mobile hotspots, or another network. This could help us narrow down what might be happening.

Thanks

NatKh · Answer

Thank you for your response.

On Sunday (12 July), I noticed that some Dropbox files would not open in the mobile app. However, the files were still accessible on my desktop computer, which is the device I normally use for work, so I did not initially consider it a serious issue.

Today, when I tried to access and download a file on the desktop computer, I found that the Dropbox icon was grey and the desktop application could not connect. My Internet connection was working normally, and I was able to access Dropbox through the browser.

My colleagues have also confirmed that Dropbox synchronization is not working for them. They are using Windows 11 as well, although I do not yet know their exact Dropbox app versions or whether they are seeing the same connection error.

The problem appears to have started suddenly over the weekend, and I did not notice it after any specific Windows or Dropbox update.

Nancy · Answer

Thanks for posting this on our Community, @NatKh!

Out of curiosity, are your colleagues also using the same OS version as you, as well as the same Dropbox app version? I’d like to gather as much info as possible, in order to isolate the issue more.

Did you notice this error on your device after a specific OS/Dropbox update, or did it occur all of a sudden for no apparent reason?

Let me know, and we’ll go from there.