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Dropbox has said that the computer has changed but it hasn't

aeneas

This pertains to the basic/free version of Dropbox. Dropbox is saying I'm trying to run it on a different computer and that I've exceeded the 3 computer limit. However, that is not true. I even signed-out and closed Dropbox on the effected computer and then tried to start it again, as advised, but that does not work.

When I sign back in I'm shown the screen that follows:

Something that is probably different than most situation in this case is that I do run my computers using multi-boot. In that I have multiple instances of the same Windows operating system that I can boot. In this case it is in fact the same installation of Dropbox running on each system. I've been doing this for as long as I've been using Dropbox without any problem. While I can't say with certainty how long that has been it is probably pretty close to as long as Dropbox has existed.

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Accepted answers

Mark

Sounds like the multiboot may be an issue - sometimes it does create new instances, just click on the 'Sign out of some devices' link on the email and remove the old ones then you'll be good to go :)

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Mark

Sounds like the multiboot may be an issue - sometimes it does create new instances, just click on the 'Sign out of some devices' link on the email and remove the old ones then you'll be good to go :)

Jay

Hi @aeneas, thanks for posting today.

As @Mark suggested, when you sign into the Dropbox desktop application on multiple computer profiles, each profile is considered to be a different device.

In order to go below the device limit, try signing out of devices or profiles that you're not using.

If you have any further queries, feel free to message back.

aeneas

Yes the "Sign Out of Some Devices" link did show multiple entries for the same computer and removing the extra ones did solve the problem. However, they did appear to b duplicates. In that, which one applied to which boot partition could not be determined. Also, I've been running my computers forever in this manner and never had such a problem with Dropbox previously which is now many years.

Thanks for t

Jay

Thanks for the update and letting us know that you were able to resolve the issue with signing into your Dropbox account.

If you have any further queries, feel free to message back.

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