I can't access my paid Dropbox Fax account with 'Sign in with Dropbox' nor username and password

Question

Dear Dropbox Support:

I've had a (free/basic) dropbox account since since 2010. I opened up a hellofax account yesterday using my Dropbox account and paid for a Home Office subscription which is on auto renewal. Today, I'm unable to log into app.hellofax.com using either "Sign in with Dropbox" or entering my Dropbox username and password directly. I didn't grab a screenshot of the error. It did ask me to check my email address, which is an old school email address. Then i proceeded to:

* Change my email address to a gmail address
* Now when I log into to hellofax, it just treats me as a brand new user and I cannot find my paid plan with my existing fax number on helloFax.

Could you please help me locate my paid subscription helloFax account? I'm expecting a fax in there.

Hannah · Answer

Hey @hellofaxuser, thanks for reaching out to the Dropbox Community today!

Let's see what we can find out.

You mentioned that you changed your email address, I'm assuming you mean your Dropbox account email address, right?

If you try to sign in to Dropbox Fax with your old email address, what do you see? Are you getting any errors? If so, please send us a screenshot of the error.

Just make sure you don't include any personal info on the screenshot.

Thanks!