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Can't understand the meaning of the Dropbox icon in the finder and it doesn't sync.

My system info

HW: Apple M1 Pro

OS: Ventura 13.5 (22G74)

Dropbox ver: v180.3.4837 & joined beta

Dropbox beta has an incomprehensible behavior when using the file provider feature on macOS.

As shown in the finder screenshot below, I have set "Make available offline" except for a few folders. However, the cloud with arrow icon(next to the dropbox icon) is "not downloaded" and the dropbox status in the menubar is "your files are up to date".

Doesn't "make available offline" mean that all files are accessible offline on my macbook? But what does "not downloaded" mean?

Finder - Dropbox 2023-08-05 at 12.38.56 AM.png

No matter how long I waited, the "your files are up to date" status didn't change, so I finally clicked on the cloud icon in the finder to actually download the files. After that, the dropbox status didn't change even after hours of waiting in "syncing..." as shown in the screenshot below.

Safari - Start Page 2023-08-05 at 12.21.25 AM.png

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Accepted answers

Jay

The previous article described the icons you would see in Finder.

The green sync icon means the file is available offline
No icon means it's 'available'. This means you doubleclicked it to open, and it's stored on your computer. However, if you're low on hard drive space, the Mac OS will delete the local copy to free up space
Cloud icon with a down arrow means it's online-only.
This would only apply to entire folders. Individual files won't have two icons at the same time.

All comments

Megan

Hey @Seb Bruen, let's jump right into this!

Would you mind clarifying your OS at the moment?

Also, is your situation the same as the OP's or someone else? Feel free to share some details with me.

As for reverting back to the old version of the app unfortunately, this is not possible.

The updated Dropbox for macOS on File Provider experience was developed to adhere to the requirement as set out by Apple and to ensure the best possible experience for our Mac users long into the future.

Keep me posted, and we'll take it from there!

CorpVis

I've been having the same issue for months, click on one or more files to be available offline, it generates the green tick but still has a cloud icon next to it and the file is not available. I have to manually click the cloud icon and then it starts to download the content, but if i click on another file then it stops the previous one from downloading. As I run a video production company its very frustrating as i may need several videos at once and the files are heavy, so I spend a long time doing this one by one and waiting for previous request to finish. I'm using Macbook Pro with M3 Pro chip, and running currently macOS Sonoma 14.5.

tdre

Also having these exact issues.
Make files available online starts a dropbox sync that never finishes (also can not preview which files are syncing).
It then gives green checkmakrs, but apple cloud icon is also there. I then have to click those to actually make the files available, which sometimes doesnt even work.
m1 pro macbook, sonoma 14.6.1
The suggested and "approved" fix in this topic doesnt actually work, and its a bit misleading tbh

dizzi101

I have the same problem, dropbox starts to sync the 1.5GB folders/files then after a while it says all my files are up to date but they aren't available offline and have both green tick and white cloud. Can someone help?