Child Item

My files are not uploading to the cloud

HP desktop

Operating System/Browser (if using the web)
Windows 10
Dropbox App Version (if using the app)
244.4.6580 auto updated on 3-18-2026

Syncing Status
"Syncing 7 files"

Question or Issue
Since the app updated on my computer, none of the files are being uploaded, Only files from my pictures are uploaded.

I researched on the web and supposedly by pausing the sync and reactivating would kick it back to work and did not, Then to get all the files that were not sync out of drop box completely and copy them in a folder out of drop box, then restarting the computer and placing them back in would also be a way and nothing. Still have the same updating issue...

Checking the files that were not Synched found a .dropbox.cache folder and inside had a .canary file trying also to sync.

Read some posts but they are too old and the answeres or steps have changed since then, since I followed the steps but could not get to the "FIX" last step. I'm not a very computer savvy and tried to research in here or google for an answer but could not find any that would work on my computer.

I have dropbox since 2011 and never had any issues, and all started since the computer did this update. Can anyone help?

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Comments

Jay

Hi @Raul64, thanks for bringing this to our attention.

Could you try quitting the Dropbox desktop application, and then delete the entire Dropbox cache folder?

Afterwards, reboot the machine and allow the Dropbox desktop application to start to sync again to see if you get the same behavior.

Keep me updated with any progress.

Raul64

Thank you Jay, I followed your advise and deleted the folder, when I rebooted the computer the same folder was I guess created again and shows exactly as it was and now wont even sync the files that are been shared by my colleagues... see images below for:

The folder this is what I get now:

and when I open the folder:

and this is the status of Dropbox:

As you can see only the pictures are been added without a problem. Any other suggestions? I'm desperate here...

Jay

The Dropbox cache folder would always be recreated, but clearing it could've helped with the syncing process.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Raul64

Jay Once again, thanks. but no I even dissabled the microsoft defender (which never had an issue before) and tried several times and nothing works. I'm thinking of deleting the app, but I'm afraid all files will be gone with it. Altough must of them are in the cloud, would be so many files to get to download, i'm afraid I will loose all others that are not uploading.

Ant sugestions?

Thanks

Jay

Thanks for the update. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you.
You can submit a ticket to the team via this link while logged into your Dropbox account.