Child Item

The Dropbox icon on my Mac is grayed out

My DropBox icon is greyed out, and I can't access files. I work in a government department, there is a lot of security measures in place, which may be the causing the problem. However, our IT people have been unable to find a solution. I have found if I disconnect the WiFi and reconnect it sometimes it reconnects. Sometimes it requires a restart. This morning nothing has worked. It is making work very difficult. Any suggestions welcome.

Application Affected

(Dropbox),
Device

(Mac laptop)

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Comments

Walter

Hey @Kate01 - sorry to hear you're having issues with this.

Could you have a look at this help center article and let me know if it helps at all in your case?

Let me know and we'll take it from there.

Megan

Hey there, @Kate01!

Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Kate01

Hi, thanks for your messages, turns out it was something our IT security did that caused the disconnects. They don't like us using Dropbox because they can't see what is downloaded/uploaded, so might need to work from OneDrive instead.

Megan

Hey @Kate01, thanks so much for the heads up!

If you need something else, please let me know and I will be more than happy to help every step of the way.