Child Item

Screenshot functionality no longer working in macOS Sonoma

Application Affected
Dropbox, finder
Device
MacBook Pro 2019
Operating System/Browser (if using the web)
Sonoma 14.8.3
Dropbox App Version (if using the app)
240.4.8609

Question or Issue
The popup for Dropbox managing screenshots no longer appears on my Mac, for reasons unknown. I didn't change any of the settings regarding screenshots, and screenshots are enabled in Dropbox preferences. I've tried quitting and restarting Dropbox, I've tried restarting my Mac, and it doesn't seem to make a difference. macOS' built-in screenshot preview also stopped working at the same time.

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Comments

Hannah

Hi there, @markaudacity, thanks for bringing this to our attention.

Your last note makes me think that this might not be 100% Dropbox related, but let's see what we can find.

Can you please follow these steps to make sure the correct setting is enabled?

Click the Apple logo in the top left corner of your screen.
Select "System Settings".
Click "Privacy & Security" in the left sidebar.
Click "Files and folders".
Click "Dropbox".
In the dropdown, click the toggle next to "Desktop Folder".

Let me know if this helps.

Thanks!

Nancy

Did you get the chance to try out Hannah’s steps, @markaudacity?

If you did, and you need further help, don’t hesitate to let us know.

ciso

I have the same problem.
Following your steps I don't have any desktop Folder toggle.

Megan

Hey there, @ciso, let's jump right into this!

When did you first notice this issue? Also, to make sure we're aligned here allow me to ask if you've tried any troubleshooting steps on your end.

Can you let me know more, in regards to the app's current version, and syncing status? You can find this by hovering your mouse over the little Dropbox icon in your menu bar, next to your WiFi.

Could you make sure that the feature to save your screenshots to Dropbox is enabled in the Dropbox desktop app's preferences?

If it's already enabled, you can try turning off and back on again and rebooting your computer.

Let me know more, and we'll take it from there!

ciso

My last saved screenshot from Dropbox was on feb 25th. From there nothing. Syncing is working and app version is 243.4.6956.
The option is enabled and I've both tried reboothing the mac and enabling and disabiling the option.

Megan

Hey @ciso!

Also, I'm assuming based on everything that you mentioned that no recent screenshots are visible inside your Dropbox screenshot folder when you check, right?

If you use your OS’s native screenshot shortcuts: press Command + Shift + 3, what happens then? Do you see the pop up window when you take a screenshot?

Have you tried the steps that my colleague provided above?

If these don't work, could you try reinstalling the Dropbox desktop application using this link, without uninstalling it first, and then disable and re-enable the screenshot option in the preferences?

Also, can you please send us a screenshot of the Backups tab in your Dropbox preferences?

ciso

Reinstalling fixed my problem.

Megan

Hey @ciso, thanks for the heads up!

Happy to see that your issue is now resolved!

If you need something else, please let me know and I will be more than happy to help every step of the way.