Child Item

The Dropbox desktop app doesn't load after restarting my computer on Windows 11.

john1911

Application Affected

DROPBOX Windows APP
Device

Gigabyte i5 Computer
Operating System/Browser (if using the web)

Windows 11 Pro, Firefox browser
Dropbox App Version (if using the app)

Dropbox 243.4.6956

Question or Issue

Upon restart, the Dropbox app does not load, I've put the startup link in the User Startup folder and the System startup folder, doesn't work either place. I can manually start Dropbox and it works properly, it just doesn't start with Windows for some reason. This worked in the past, don't know why it suddenly stopped functioning.

I did reinstall the latest version, that didn't change anything.

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Comments

Walter

Hey @john1911 - thanks for letting us know about this.

Just to clarify, have you ensured that the relevant option is enabled in the Dropbox desktop app's preferences under the General tab?

If it's already toggled on, can you try turning it off and back on and let me know how it goes?

Thank you!

john1911

Yes, I have that option on, and I did indeed turn it off and back on. The next restart Dropbox did not start again, so I deemed that one a bust. I didn't see any other options in the Dropbox tray app that might change this behavior.

I did an Internet search before posting and tried a number of "solutions", none of which worked.

Is this perhaps just a limitation of the basic Dropbox?

Walter

No, your Dropbox plan wouldn't be affecting this option at all @john1911. Since you already tried reinstalling the app, the next step would be an advanced reinstall at this point.

Give it a go when you get the chance and let me know of any updates!

Nancy

Hey @john1911, I wanted to check if you tried Walter’s previous suggestion and if it worked in the end.

Keep me in the loop for any updates.