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Getting errors when I try to access my files both on my computer and the website

samuelhandelman

This is happening both on my local machine and when I log into DropBox from the web.

I can't access any files that haven't been synced locally on my machine; I get the error

Error 0x80070194 the cloud file provider exited unexpectedly

I get a slightly different error when I go in through the web interface; but, this is affecting pretty much everything?

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Walter

Hey @samuelhandelman - thanks for bringing this to our attention.

Can you please send us a screenshot of the error(s) you're getting so that we can have a visual too?

When it comes to your web browser, did you try clearing its cache or another one?

Let me know more and we'll take it from there, Samuel.

All comments

Walter

Hey @samuelhandelman - thanks for bringing this to our attention.

Can you please send us a screenshot of the error(s) you're getting so that we can have a visual too?

When it comes to your web browser, did you try clearing its cache or another one?

Let me know more and we'll take it from there, Samuel.

samuelhandelman

"More Details" doesn't expand.

samuelhandelman

Oh, very interesting! It works in Firefox, but not in Edge?!?!

I suppose that's a workaround, but it's still very odd.

Walter

If you made sure you're using the most up to date version of your web browser(s), it might be caused by an extension you might have installed or another 3rd party app @samuelhandelman.

When it comes to your computer, do you get the same error if you try to open the file after quitting the Dropbox desktop app?

samuelhandelman

On my local DropBox install, the issue has gone away without me doing anything. Maybe it was a network issue?