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Sync arrows showing on my files in the Dropbox folder but the app is not syncing

Hi everyone,

I’m seeing the sync arrows next to some files/folders in Explorer, but nothing seems to be actively syncing. Here’s what I’ve tried so far:

Resynced files

Toggled files between online-only and local

Rebooted my machine

Paused and restarted Dropbox sync

The only thing I haven’t tried yet is completely uninstalling and reinstalling Dropbox.

Has anyone else run into this? Any tips or workarounds before I go the uninstall route?

Thanks in advance!

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Hannah

Thanks for joining us on the Dropbox Community, @Louis22.

Would you mind checking the sync status and version of the Dropbox app? To do so, hover over the Dropbox icon in your system tray with your mouse.

Also, when did you notice this started happening? Was it perhaps after some kind of Dropbox app update or OS update?

What's your Windows version?

Keep me posted!

Louis22

Hi,

Thanks for the quick response!

The sync status currently shows that all files are up to date. The installed app version is 241.4.4853.

The issue was first noticed on 17/02/2026 at 08:32. No system or application updates were performed around the time the issue began.

The device is running Windows 11 Pro 10.0.26200 Build 26200 (25H2).

Please let me know if you require any additional information.

Walter

Have you tried quitting and relaunching the app or logging out from your account and back in through the app's preferences since you first noticed this @Louis22?

Louis22

Hi Walter,

Yes, I’ve already gone through those steps.

The only thing I haven’t done yet is to completely quit and unsync Dropbox, delete the Dropbox folder, reinstall the application, and then resync everything from scratch.

That would be the last resort if nothing else works, I’m hoping we can find an alternative solution before going that route.

Walter

If a simple reinstall won't cut it, then the next step would be an advanced reinstall in this case @Louis22.

Let me know of any updates!

Nancy

Did you have the chance to perform the reinstall, @Louis22?

Let us know of the outcome.