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My Dropbox app on Windows is stuck indexing for 2-3 days now.

Hello, I am facing an issue with my Dropbox desktop app on Windows where it has been stuck on indexing for the past 2–3 days and no files are syncing. The Dropbox web version is working normally and uploads, transfers, and syncing through the browser are fine. The problem is only in the desktop app, which also does not show indexing progress or remaining files. I have restarted my laptop, uninstalled and reinstalled the app multiple times, cleared the cache, changed the Dropbox folder location, and checked antivirus and security settings, but the issue still continues. Any help or suggestions would be appreciated.

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Nancy

Thanks for posting here, @sharjeelasif42!

When saying that you checked your antivirus and security settings, can you please specify that? If you haven’t done so, can you also temporarily disable your antivirus and restart your computer?

Other than that, is this something you noticed after an OS or Dropbox update on your device?

We’ll go from there.

sharjeelasif42

I have not installed any third-party antivirus software. I only turned off the Firewall and Windows Security (antivirus) settings in Windows 11. I have been using Windows 11 for over a year without any issues.

I recently purchased a paid plan for Dropbox last week, as my company files are stored there. However, the desktop application is not syncing properly. It remains stuck on “Indexing” all the time, and there is no progress indicator or time estimate.

I have already tried restarting my laptop and reinstalling the Dropbox application multiple times, but the issue still persists.

Please help me resolve this issue.

Megan

Hey @sharjeelasif42, let me also jump in here!

I had a look on our system, and it looks like you were in contact with our Support team for additional help. I can also see that they sent you some more steps for you to follow in order to troubleshoot your problem. Did you have the opportunity to review their email, by any chance?

That said, how long has the app been indexing your files? Does it seem stuck on a specific number of files or is it moving?

Also, could you confirm the version number and syncing status of the Dropbox desktop application by hovering over the icon in the taskbar?

On a side note, have you tried adjusting your bandwidth settings through the app's preferences to see if it helps at all?

I'll be waiting for your update!

sharjeelasif42

these are my drives i guess im having space issue maybe but i select the lowest file of 5GB to save on system and others are on dropbox but it still indexing.

Also I follow all the steps mentioned in the email and there is no antivirus on my system

Megan

Hey @sharjeelasif42!

Which folder are you trying to use, and also do you try to move your Dropbox folder?

Based on your screenshot and more specifically your selective sync settings, it looks like you've selected a large number of folders to sync locally to your device. Since you don't have that much local space on your drive, it might be best to remove the majority of these folders, then try again.

Also, in order to continue troubleshooting I'm going to need the details requested on my previous reply, please. Lastly, if you've already tried the steps provided by the agent working on your case but they didn't work, please feel free to reply back to them and let them know that this didn't work, in order to proceed with the next troubleshooting steps.

I'll be waiting for your updates!

sharjeelasif42

also i tried the bandwidth as well

FredKoch

I had a similar issue for months with my laptop computer. All the others were syncing just fine. The solution that worked was logging out of dropbox on the laptop and then logging back in. Apparently that forced a rebuild of the dropbox on the laptop. All has worked just fine since then. Of course you need to have sufficient storage on the computer if saving files locally. You can choose to only have dropbox download the files when needed to save space on the local computer. Hope this helps your situation.

Megan

Hey @sharjeelasif42!

Can you right-click on your local Dropbox folder directly, go to its Properties and send me a screenshot of the next window you see there?

Keep in mind that I want to make sure that there are less than 300k files located in your Dropbox folder at the moment. In some cases, having more files than that can cause performance issues to the Dropbox app.

Also, have you tried signing out of the app, and back in?

sharjeelasif42

Yes, I tried multiple times, even reinstalled the setup, but this is still indexing, and I can select only a 3Gb folder for selective syncing

sharjeelasif42

im selecting this folder of 3 Gb only

Nancy

Thanks for the visual, @sharjeelasif42.

Have you tried an unlink - relink of the Dropbox app?

If you have, then I suggest waiting for our support team’s reply, since they have account visibility and they can further guide you (I checked your ticket once more and I could locate your latest email to them).

sharjeelasif42

Still waiting for a reply from the support team