Child Item

You are not eligible for Dropbox on File Provider at this time

Device
Macbook Air 2020 M1
Operating System/Browser (if using the web)
Tahoe 26.3
Dropbox App Version (if using the app)
241.4.4853
Dropbox Plan
Standard 2TB

Question or Issue
I have selective sync on. When I look at the Sync tab in Preference, it says "You are not eligible for Dropbox on File Provider at this time" under Dropbox Folder Updates. All of my synced files are defaulted to be online only and shows Zero bytes in Finder. There is no right click option that I can make them offline available.

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Desktop

Sync

Mac

Insightful

Closed - Partially Delivered

Comments

Walter

Hey @chernc - thanks for bringing this to our attention.

Can you please send us a screenshot of the options you get when you right click on your files in the Dropbox folder and another one of the Dropbox desktop app's status as shown in your menu bar?

Also, how many files are you syncing approximately at the moment on your computer?

Let us know more information and we'll take it from there.

Nancy

Hey @chernc, I’d like to follow up here, in case this is something you’d still like us to look into.

Let us know.