Child Item

File Provider version disconnected and now I'm not eligible for that version

Application Affected
Dropbox Desktop App
Device
Mac Studio
Operating System/Browser (if using the web)
macOS 15.3
Dropbox App Version (if using the app)
239.4.8301

Question or Issue
I was forced to upgrade and switch to "File Provider" which was a complete nightmare, regardless, I got it installed and everything was working fine. I just returned from being out of town and "Dropbox" is no longer in the Locations portion of Mac Finder. Further, it appears that File Provider has completely "unlinked" itself. When I tried to connect again, it said "Couldn't update Dropbox, Check your internet connection". I installed a new version, and now it says I'm ineligible for File Provider.

Number of files on hard drive: 330,623

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Accepted answers

DBPics158

UPDATE: I just unsynced around 160,000 files from my hard drive, came back 10 minutes later and now it's saying I'm eligible. Just did the upgrade and now it's working again.

Solution? Don't sync more than 100K files on your hard drive.

All comments

DBPics158

UPDATE: I just unsynced around 160,000 files from my hard drive, came back 10 minutes later and now it's saying I'm eligible. Just did the upgrade and now it's working again.

Solution? Don't sync more than 100K files on your hard drive.

Hannah

Hi there, @DBPics158, thanks for this post and for keeping us in the loop about the outcome.

Truth is that at roughly 300K files, you might see some issues with the app in general, so having your local file count under 300K is great practice.

I'm glad to see that you managed to resolve your issue though, and if you need anything else, please let us know.

Cheers!

dandid

how can we see how many files we have? I want to change to external as I currently can't get enough files with downloaded access to get my work done easily. I am currently eligeble but if then trygin to synch all the files I want to use makes me ineligeble its going to be no use and i'll just look for alternatives.

Jay

HI @dandid, the best method to determine how many files you have on your account is to have them sync as online-only onto your computer.

Once that is complete, you can then use the Get info prompt on the Dropbox folder to count the number of files for you.

Currently, there isn't a method to count the number of files from the Dropbox site directly.

Theresa

Hi there @DBPics158 , and welcome to the Dropbox Community! 😊

I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved.

Thanks so much for coming back to update the thread - it really helps others who might run into the same behavior or see similar messages.

I’d love to know... what’s your favourite Dropbox feature? Whether it’s file sharing, Smart Sync, mobile access, or something else entirely, I always enjoy hearing what people find most useful.

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)