Child Item

I can't resume syncing after pausing indefinitely on Windows 11 (v240.4.8493).

Application Affected

Dropbox
Device

Dell Desktop
Operating System/Browser (if using the web)

Windows 11
Dropbox App Version (if using the app)

240.4.8493

Question or Issue

I paused syncing syncing last week "indefinitely." Now, I want to resume. But there is no way to do so. The bottom text of the app window pop-up just says "Syncing paused." That text is not clickable. The drop down next to it only lets you select how long to pause for. There is no "Resume." Yes, I have restarted the app and my PC. This is insane.z

Find more posts tagged with

Desktop

Sync

Windows

Insightful

Closed - Partially Delivered

Delivered

Comments

Nancy

Thanks for your post, @jsingleton.

I can see you’ve also posted here about your issue.

Can you send me a screenshot of the options you’re currently seeing on your end?

I’d like to have a look and check what else we can try together.

Keep me posted.

BogdanDinu

Same on windows 10 with Dropbox version 240.4.8493

Dell_Dropbox

Thanks for flagging everyone, will take this feedback to the team and circle back when we have an update

Dell_Dropbox

@jsingleton @BogdanDinu back with an update, the team is currently working on a fix for this and its scheduled to go out in our next update. Thanks so much for bringing this issue to our attention.

In the meantime, you can use the native menu (right click) to resume syncing

frd81

Is there any eta on this? I have the same issue, and right-clicking does not give me any option to resume.

Dell_Dropbox

@frd81 The update will be deployed this week!

colinm

Can you please clarify: "the native menu (right click)"
I don't see this option anywhere in the Dropbox interface or status bar icon?

Hannah

Hey @colinm, I think Dell might be referring to the Dropbox icon in your system tray.

Can you right-click on in and let me know what options you see?

colinm

Right-click was showing the new (as of today?) Dropbox interface, with no option to "resume sync". It just showed the options to pause syncing.
But I was able to go into Preferences and change the interface back to the previous layout, and the "resume" option was there.
It appears to be syncing normally now.

Hannah

Perfect!

Indeed, the new version of the Dropbox app came out a few hours ago, so I'm glad to see that your issue was fixed with the new update.

If the issue comes back or if you need anything else, don't hesitate to let us know!

Denver1

I was having exact same issue. colinm, thanks for the heads up about the button under Preferences to revert back to previous layout!

ReggieNeedsHelp

Please share how you did this. I can't get any sort of "Resume" option either! Are you running Windows?

ReggieNeedsHelp

Do you know how colinm did this? I can't get any sort of "Resume" option either! I'm running on Windows.

** Update: I found out how to go back to the classic layout in settings. That made my resume syncing button show up again.

ReggieNeedsHelp

Ok thank you. That worked! I went to Preferences --> General --> then DEselected the "Use the redesigned Dropbox system tray experience".

Then when I right clicked on the icon again, the resume option was there for me to resume syncing. Thank you!!