Child Item

My files aren't available offline, even though that's the default setting on my Mac Ventura.

Device

MacBook Pro 2022 M2
Operating System/Browser (if using the web)

Ventura 13.0.1
Dropbox App Version (if using the app)

240.4.8493

Syncing Status

Up to date

Question or Issue

Hello. I am trying to get all my dropbox files available offline on an external drive.

It says the sync is up to date BUT:

The files are 0 bytes
Dropbox only takes up 10gig out of the 200gigs it should.
The available offline option is activated...

Can you please help me ?

Best regards !

Find more posts tagged with

Desktop

Sync

Mac

Insightful

Closed - Partially Delivered

Accepted answers

Nancy

Hi @Louis L.7! Thanks for your post.

If you right-click on your files, do you see an option to “make them available offline” instead?

If yes, can you select it and let me know if they’re synced to your device after that?

Otherwise, you can send me a screenshot of the options you see on your end.

Let me know how it goes.

All comments

Swandawg

I have the exact same problem.

Nancy

Hi @Louis L.7! Thanks for your post.

If you right-click on your files, do you see an option to “make them available offline” instead?

If yes, can you select it and let me know if they’re synced to your device after that?

Otherwise, you can send me a screenshot of the options you see on your end.

Let me know how it goes.

Nancy

@Swandawg, please also try my suggestion and let me know if it helps.

Louis L.7

I have found the answer. After you've done all the settings, right click on your Dropbox folder and select "make available offline" ! It is currently downloading all my files , YAY ! hope this works for you !

Rich

Louis L.7 wrote:
The available offline option is activated...

Keep in mind that the setting you're referring to doesn't apply to the files currently in your local Dropbox folder. It only applies to new files added from the Dropbox website or other devices. which need to sync down to your local folder.

As you've discovered, to change your existing files to available offline you need right-click on them and select Make available offline.

ParkerSanchez

Thank you, you made my day.

JohnEvans1

Thanks for answering.