Child Item

The desktop app is stuck syncing 18 files on macOS Sequoia.

Device

(MacBook Pro, 2019)
Operating System/Browser (if using the web)

(MacOS Sequoia 15.7.3)
Dropbox App Version (if using the app)

(240.4.8493)
Syncing Status

("Syncronizing 18 files")

Question or Issue

Hello -

I am experiencing that there's been a long time, where the Desktop app says that there are "18 files that it syncronizes" .... it's been giving me this message for about a month now. It is pretty annoying to look at, and I want it to go away. I've restarted my application. I've restarted my computer.

Any ideas?

Thank you.

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Comments

Nancy

Hi @clausneergaard! Thanks for reporting this on our forum.

Does the desktop app mention what those 18 files are?

You can also double check if there are any specific syncing issues reported in your Sync & storage dashboard (which you can open with the steps listed in this Help Center article).

Please feel free to send me screenshots of what you see on your end, and I’ll also have a look.

Keep me posted.

clausneergaard

Hello -

And thanks for getting back to me. I can't see what files they are, unfortunately. Or, at least, I don't know where to look, if it can tell me, that is.

I am attaching an image of the uploader, as it has been for the last couple of days. As you can see from the image, it says (in danish) at the bottom, that it is syncronizing 18 files, and it's been this way for a long time now.

Thank you.

Nancy

Thanks for the visual! Do you see any more details, if you click on the little arrow next to your Dropbox app’s syncing status, i.e. where it says “syncing 18 files”?

If not, I’d like you to open your local Dropbox folder next and let me know if there are any files/folders that appear to be syncing there.

Other than that, have you also tried reinstalling the desktop app in the meantime?

clausneergaard

Thanks, Nancy, for getting back to me -

I've now tried:

1. Restart my computer.
2. Re-installing the app.
2. Restart my computer. Again.
3. Checked the little arrow next to the "syncing 18 files" (which gives me what you'll see on the attached image).
4. Checked the little arrow next to the syncing-count-down, and it just gives me the option of postponing the sync.

It doesn't really help.

Thank you.

Megan

Hey @clausneergaard, let me also jump in here!

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If you do, try temporarily disabling those, to see if that helps.

I’d also like you to open your Dropbox folder directly through your Finder and right-click on it, then select “Get info” and send me a screenshot of the next window you’ll see.

Lastly, could you try to sign out of the app, then back in?

clausneergaard

Hello Megan -

I don't think I have any proxy, firewall, ISP/router settings, that could restrict the tradfic. I know that I don't have any additional security-software installed, I don't think, other than what comes as standard on the Mac / software.

I've signed out and in again, already, a couple of times. That don't do the trick, either.

I've attached two screendumps - I hope this could help clarify things.

Thank you!

Nancy

Hi again, @clausneergaard, and apologies for any delays. I just wanted to take a look into this with our team, as well.

Since we’ll need some account-specific info to troubleshoot this further, I’ve gone ahead and logged a ticket for you. Please reply back to it, whenever possible.

clausneergaard

Hi Nancy -

Thank you for replying, again. I am unsure what it means, to have a logged ticket, though.
So, if could ask you to explain further, that would help a lot.

Thanks.

Megan

Hey @clausneergaard!

Logging a ticket means that my colleague reached out to you via email. Can you check your Community-linked email address, and see if you can find her email there?

When you do, feel free to reply back so you can continue troubleshooting.

If you need something else, please let me know and I will be more than happy to help every step of the way.

clausneergaard

Allright. Thank you. I'll wait for her to reach out, and get back to you, if something else shows up.

Thank you.