Child Item

Screenshot shortcut conflicting on Mac not allowing me to take screenshots

I have a free dropbox account and Command+Shift+3 & Command+Shift+4 to make screen captures seems to be conflicting with the Dropbox app. Nothing happens when I press the keys.

I have a iMAC (intel) w/apple keyboard and am using macOS Sequoia 15.7.3.

All the apple system keyboard short cut preferences are on.

Is there a setting that needs to be turned off in the Dropbox preferences or a work around? The only time I can get it to work is when I am logged out of Dropbox.

I have no problems with Dropbox syncing or conflicting with any other keyboard shortcuts.

Find more posts tagged with

Desktop

Mac

Insightful

Accepted answers

Rich

sg_artist wrote:
Is there a setting that needs to be turned off in the Dropbox preferences or a work around?

You can turn off the screenshot feature in Dropbox Preferences.

https://help.dropbox.com/create-upload/screenshots#How-to-save-screenshots-to-Dropbox-on-Mac-and-Windows-computers

All comments

Rich

sg_artist wrote:
Is there a setting that needs to be turned off in the Dropbox preferences or a work around?

You can turn off the screenshot feature in Dropbox Preferences.

https://help.dropbox.com/create-upload/screenshots#How-to-save-screenshots-to-Dropbox-on-Mac-and-Windows-computers

sg_artist

It was off, I turned it on, was able to make a screen capture and then turned it off and restarted.

Works now, thank you.

Jay

Hi @sg_artist, thanks for the update on this matter and that it resolved your issue.

Enjoy your week ahead!

Theresa

Hi there @sg_artist , and welcome to the Dropbox Community! 😊

It’s great to hear you were able to get things working again, and thanks so much for coming back to update the thread. That kind of follow-up really helps others who might run into the same snag!

By the way, I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. Since you were working with a larger transfer, I’d love to know… how do you usually use Dropbox? Whether it’s for personal storage, work projects, or sharing with others, I’m always curious how people make Dropbox part of their day-to-day.

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)