I’m using a MacBook Pro M1 with macOS Tahoe 26.1. Since the update, Dropbox is not syncing. I’m unable to make files that are stored in the cloud available offline. Is there a solution to this?
Thanks Nancy. I reinstalled Dropbox and that seems to have done the trick. Thanks for your help!
Hey @jake51, thanks for bringing this to our attention.
When you say "since the update", can you clarify which update you're referring to?
What's the syncing status and version of the app? You can see that by hovering over the Dropbox icon in your menu bar.
Let me know and we'll go from there.
Hey Hanna,
recently updated my system to macOS Tahoe 26.1. Before the update, I was running macOS Sonoma.
Dropbox version is 238.4.6075
Thanks,
Jake
Thanks for the update, Jake!
And what about the sync status? Is it "up to date"?
Yes!
Thanks for that, Jake.
Can you let me know if you've tried to restart the device or the Dropbox app to see if it helps?
If you've tried and it didn't help, try to simply reinstall the app, without uninstalling it first and let me know what happens.
hello, i am running into this same isse... did anyone figure a fix out? i can copy file links etc from the dropdown menu in finder but when i go to the files in finder i cant right click/offline them etc
Hey there, @benrocca, welcome to our Community!
I'm going to need to gather a few more pieces of info and get closer into what is happening.
As a first step, could you clarify the app's current syncing status and version that you're using along with the device's OS? You can find the version, and syncing status by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi.
You mentioned that you can't right click on your content. Are you not able to click at all, or do you not see the Dropbox options when you do? While you're at it, I'd love to have a visual of the behavior that you described. Can you send us a couple of screenshots, please? You can either attach them by clicking the camera-like icon when replying back to me, or by copying and pasting them here.
Lastly, have you tried any of the troubleshooting steps on your end? I'm asking because I want us to be aligned, in order for me to provide you with the appropriate next steps.
I'll be waiting for your update!
Hi there, @jake51!
A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.
Using MackBook Pro M1 with Tahoe 26.2 my DropBox app installed many times just opens my company DropBox with no way of using the app after several restarts. Also deleted all Dropbox hidden apps using Activity Monitor before restarting. Note that my mac has some company installed security software which was not a problem for years before Tahoe, and that I have both personal and company Dropboxes. I want to sync my personal files so I log in to dropbox.com and try to update the dropbox folder. Only able to upload one sub-folder at a time. I have 140 or 2nd level folders.
Hey @LuckyBill - sorry to hear you're having issues with this.
Can you please clarify if your company Dropbox account is on an individual Dropbox plan or a Dropbox for Business teams account instead? If it's the latter, have you connected your account as outlined here? Also, have you tried logging out from the wrong account and back into the right one through the app's preferences?
Let me know more and we'll take it from there.
Hi from me as well, @LuckyBill! In case you still want us to look into your syncing issue, feel free to send over the details Walter asked for above; we'll be happy to help.
I am having a similar issue on a Macbook Pro M5 running Tahoe 26.1. When I update files on a different machine they frequently do not automatically sync on my Macbook. The Dropbox app seems to get stuck on "Reconnecting to the internet...". If I quit the Dropbox app and reopen the files will sync, but that is pretty inconvenient!
I've had an individual dropbox account for many years but just recently bought the new Macbook. This is the first time I've ever noticed such an issue.
Sorry to hear this is happening, @Evan R.9. Can you clarify the app version of the Dropbox app in question?
I’d also like you to right-click on your local Dropbox folder, go to the “Get info” section and send me a screenshot of the next window you’ll see.
Thanks Nancy. My Dropbox app version is 240.4.8493. Attach is the screenshot you requested.
Hey @Evan R.9, thanks for the info!
Have you noticed when this behavior takes place, by any chance?
Did you make sure that this is not caused by security software on your computer or your network settings? Do you have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
I'm also going to suggest that you try signing out of the app and then sign back in. If you don't see any improvement while doing so let me know, and we'll have a closer look into this.
Hey @Evan R.9! I’m just giving you a little nudge here.
If you still need help with the previous issue you reported, please let us know the details Megan asked for above.
Hey @Evan R.9!
Happy to see that your issue is now resolved!
If you need anything else, don't hesitate to give us a shout. Cheers! 😄
