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I'm having sync issues since renewing my subscription

I have been a long-time user of Dropbox without any issues until recently. However, since my subscription renewal on November 27, 2025, I have been facing critical problems. Due to a credit card issue during the renewal process, I updated my payment method to a new card, and the renewal was successfully processed.

Unfortunately, immediately after the renewal, Dropbox stopped syncing properly, and I have been unable to use the service ever since. As shown in the attached image, I have reached out to your support team dozens of times. Despite my repeated requests, the issue remains unresolved, and your team has stopped responding to me after the first few initial replies.

I am deeply disappointed that a company of Dropbox’s stature is providing this level of service. I urgently request that you prioritize and resolve these technical synchronization issues immediately. I need to regain access to my files and the service I am paying for.

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Comments

Jay

Hi @KevinYang, thanks for bringing this to our attention.

In general, renewing a subscription shouldn't affect the syncing of your Dropbox account.

I can see that in your most recent ticket, a support agent has responded to it today. It would be best to continue the support team since they have more tools and steps available to troubleshoot this matter for you.
If you need any further assistance, please let me know.