Child Item

The Dropbox context menu isn't working on my Mac.

evelynoliv

Application Affected

Dropbox context menu

Device

Macbook Pro 2019

Operating System/Browser (if using the web)

MacOS 15.7.3 (24G419)

Dropbox App Version (if using the app)

238.4.6305

Question or Issue

The Dropbox context menu is not working despite multiple attempts to resolve the issue. I have tried the following:

Quitting Dropbox, deleting all files, and relinking the account

Relaunching Finder

Running Terminal commands

Logging in with a different user profile

Restarting the system and related services multiple times

Update extensions

Thank you!

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Comments

Nancy

Thanks for posting on our forum today, @evelynoliv!

When saying that the context menu isn't working on your Mac device, you mean that the options are missing, correct?

Can you please check this post and let me know if you followed these steps in order to relaunch your Finder?

Besides the context menu options, are you also unable to see syncing icons next to your files in the local Dropbox folder?

Keep me posted for more info.

evelynoliv

Hi @Nancy ,

I've tried this before but now I have tried leaving only Dropbox marked. Still not working.

Thank you!

Walter

Thanks for the update on this @evelynoliv - much appreciated.

If you happen to be running 3rd party apps on your computer, could you close them temporarily and let us know if this persists?

In case it does, please send us a screenshot of the options you get when you right click on your files in the Dropbox folder.

evelynoliv

Hi @Walter ,

Closed all apps, still not working. Please see the screenshot below. Thank you!

Walter

Can you send us a screenshot of the app's status as shown in your menu bar as well @evelynoliv?

evelynoliv

Here it is @Walter

Walter

Thanks for the screenshots Evelyn.

Can you please confirm that you've granted Dropbox full disk access as outlined here?

If you did, you can try reinstalling the app and let us know how it goes.

evelynoliv

Hi @Walter,

There's no syncing problem. I can access all the documents. I tried to sync everything and also tried just syncing the folders I need (that's what I'm using now), both ways didn't work. I've also reinstalled the app multiple times, tried the advanced installing. I followed several other topics who got some sort of solution, but nothing is working.

Thank you!

Nancy

Thanks for all the details you’ve shared so far, @evelynoliv!

I’ve gone ahead and logged you a ticket, since I’d like to investigate this further. Please provide me with the requested info and we’ll go from there.

evelynoliv

Hi @Nancy ,

Sorry, but I think I provided all the info you requested via email. Is there something missing to move forward?

Thank you!

Nancy

Thanks for the info you’ve sent over, @evelynoliv! You don’t need to do or provide something else on your end for the time being.