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Issue starting the Dropbox desktop app from a bat file on Win 11

Hello --- I use a bat file to start dropbox on win 11 --- I discovered this issue with the beta version so I reverted to the stable. I reported this issue to support. So now stable version 238.4.6075 comes online and the issue resurfaced

From the screen shot, it seems that when dropbox starts, it executes javascript and rust code which generates error messages to the command screen --- has anyone seen this issue? this issue is on all my windows computers

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TNunan

I have exactly the same issue, it also happens on my friends Win 10 machine

Frank P E.

thanks for your reply --- I not clear to me why support is not addressing this issue -- or at least I am not getting update in my support ticket

Hannah

Hey @Frank P E., thanks for bringing this to our attention.

Can you please reply back to your support ticket, so I can assist you further over there?

As for you @TNunan, are you also having the same issue on a beta or a stable version of the Dropbox app?

What do you see when you hover over the Dropbox icon in your system tray?

Thanks!

TNunan

Hi Hannah,

The version is 238.4.6075 and it says Up to date.

It started happening about 2 weeks ago and it looks like that was probably when the update to 238.4.6075 occurred..

Megan

Hi there, @TNunan!

Allow me to begin by saying that the method you're using in order to launch the app isn't fully supported by Dropbox. With that being said, we're a tad limited when it comes to troubleshooting.

Do you have any issues when you manually try to launch the app?

Lastly, in order to have a better idea of your workflow is there a specific reason why you're using a bat file, instead of having the app start on system start up or manually starting the app?

Frank P E.

wow what a cop-out !!!!!

When I start up my computer EVEYTHING wants to start at the same time and dropbox.exe really know how to hog up resource !!!!! it spawns 8 sub processes if you add an option to defer start up maybe let it auto start

Rich

Frank P E. wrote:
When I start up my computer EVEYTHING wants to start at the same time and dropbox.exe really know how to hog up resource

Have you disabled it from automatically starting and tried using the Dropbox icon on your Start Menu or Desktop to launch it? What's the purpose of the batch file?

Frank P E.

the batch file controls how I start these process and when they start

Walter

Thanks for clarifying that for us @Frank P E. - much appreciated.

I was able to find your existing ticket in our system and passed your comments on to the agent who's working on your case at the moment. They'll be getting back to you soon but please let us know if you have anything else to add.

Frank P E.

you need to add a "deferred start options that is settable in seconds

Walter

Thanks for sharing your thoughts on this @Frank P E.

I've passed your feedback on, but also note that you can post your feature requests in our Ideas section following these tips as well.

TNunan

I store my dropbox files on an encrypted drive for security, and therefore want to wait to start Dropbox until after the drive is available, which requires inputting a password.

TNunan

It does seem to start normally when started manually

Megan

Hey @TNunan!

Since the app starts without an issue when you try to manually access it, then there's not much that we can suggest. That is because launching the app directly from the bat file isn't fully supported by Dropbox.

In any case we'll leave the thread open to the Community, and welcome any other user that has a suggestion about this.

If you need something else, please let me know and I will be more than happy to help every step of the way.