Child Item

Syncing process has been hanging for 3 days

Since 3 days the synchronizing process keeps hanging at around 68gb. It keeps hovering back and forth as i see the data size + time, grow big and small between 1gb.

I tried to close, reopen dropbox, reboot. I hope anyone has some tips for me to get out of this loop? On a side note, i've just received this laptop and freshly installed DB, I've been revealing the DB structure (3,8tb in total) in 'online-only' modus, except for some folders worth of 240gb in 'offline available'.

Device

Macbook Pro 16" - Apple M1 Max 10-core 2,1GHz - 32GB Ram - 1tb SSD
Operating System/Browser (if using the web)

MacOs Sequoia 15.6.1
Dropbox App Version/Browser Version

239.3.8016

Find more posts tagged with

Desktop

Sync

Mac

Insightful

Closed - Partially Delivered

Accepted answers

Hannah

Thanks for bringing this to our attention, @NOCU.

From the info you provided, I can see that you have the beta version of the Dropbox app installed.

As a first step, please go to this page, turn off the "early releases'" option and then reinstall the app (without uninstalling first).

Let me know how that goes and if it helps with the syncing issue.

All comments

Hannah

Thanks for bringing this to our attention, @NOCU.

From the info you provided, I can see that you have the beta version of the Dropbox app installed.

As a first step, please go to this page, turn off the "early releases'" option and then reinstall the app (without uninstalling first).

Let me know how that goes and if it helps with the syncing issue.

NOCU

Hi Hannah,

Without watching this board until now, i gave some more offline sync jobs during the day which seemed to be unclogging the whole in the end

But to be sure, i reinstalled the dropbox client accordingly to your instructions and recognise the previous GUI. All works fine now, thanks for your quick answer!

Megan

Hey @NOCU!

Happy to see that your issue is now resolved!

If you need something else, please let me know and I will be more than happy to help every step of the way. 😇