Child Item

I see no status column after updating my Dropbox app on Windows 11.

Application Affected

Dropbox
Device

PC
Operating System/Browser (if using the web)

Windows 11
Dropbox App Version (if using the app)

237.4.5655

Question or Issue

After Dropbox upgraded to the current version, my status icons are still on the file icons and there is no status column. Tried rebooting my computer and re-installing (did not uninstall) the current version and no change.

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Comments

Nancy

Hi @Tinkerman61! Thanks for posting here today.

When saying that Dropbox upgraded to the current version, are you referring to the latest stable app version (237.4.5655), or to the Dropbox for Windows update, that’s mentioned here?

Other than that, I’d like a screenshot of what icons and columns you see when opening your File Explorer > Dropbox folder.

Keep me in the loop for more updates.

Tinkerman61

Hi Nancy,

It was the Dropbox for Windows update that I am referencing that includes the moving of the file status icons to the Status column in windows explorer.

Nancy

Thanks for clarifying! Can you also let me know what’s the current syncing status of your Dropbox app?

I’d also like you to right-click on your local Dropbox folder, go to its Properties, and tell me the number of files that are currently saved within.

Tinkerman61

Current syncing status is Up to Date.

I have 607,534 files in the Dropbox folder which is over the 500k limit noted in the Windows update document, so I assume this is the reason the status icons were not updated. If I lower the number of syncing files below the 500k limit, what do I need to do to trigger the status icon change?

Jay

Hi @Tinkerman61, the number of 500k files means the number of files currently on your Dropbox account, and not the number of files you choose to sync to your computer.

Are you planning on deleting files from your Dropbox account online in order to reduce the number to below 500k files in total?

Tinkerman61

No, I am not planning on deleting any files from my Dropbox account.

How do I get the updated status Icons?

Jay

In order to receive the new update, your account would need to meet the minimum requirements as stated in that article my colleague posted previously.

Until that happens, it wouldn't be possible to change the icons in Explorer.

Tinkerman61

Ok. What is strange is that I also have Dropbox on my laptop with much fewer files synced and when it updated, the status icons moved to the status column in explorer.

Jay

Thanks for the info. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you.
You can submit a ticket to the team via this link while logged into your Dropbox account.

Tinkerman61

Thank you Jay.

Tinkerman61

I have contacted Dropbox support about the issue and after a number of back and fourths through email, they appear clueless on what is happening and give me all kinds of excuses.

Hannah

Hey @Tinkerman61, thanks for your feedback on this and I'm sorry to see that you're still having this issue.

If you still have concerns or your issue is unresolved, the best way to get a resolution is to stick with the agent that's working on your case.

I can see that your ticket is marked as "solved", but you can still reply back to continue working on it with our colleague.

If specific account info is required, then they're your best bet in resolving this the soonest possible.

Let me know if you need anything else!