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Are Boxifier installs still working?

Greets! I know this isn't Boxifier support, but just curious if any other Boxifier users installs are still working? Posts to their forum have to be admin-approved (which isn't happening) and any helpdesk submissions have been ignored for a week now.

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Dell_Dropbox

Hey there welcome to the community @SeanOel

While we're at it, lets tag in @Razvan Boxifier from the Boxifier team. Maybe we'll get lucky and he'll provide an update for you. He's popped up in recent threads mentioning it.

Razvan Boxifier

Hi everyone, Razvan from Boxifier here.

Thanks so much,@Dell_Dropbox , for the tag, and thank you,@SeanOel , for raising the question.

Just to confirm: Boxifier installations are still working. We’ve seen some compatibility issues for some users with the latest Dropbox sync engine that uses the Cloud Files API, and our team has been working to address those. The Boxifier forum does have its quirks, so the most reliable way to reach us is still via email or the helpdesk.

We also had a short delay in support response times last week due to a higher-than-usual volume of requests, but we’re now working through everything and getting back on track.

Sean, your ticket has now been answered, and the team is actively taking care of it from here.

Thanks again for your patience and for checking in!

Razvan from Boxifier

Wrangler

Hi Razvan,

I’m delighted to see a living person from Boxifier! I genuinely thought the app and the team had gone extinct. Your app was fantastic when it worked, though that feels like ages ago!

The Help Centre at Zendesk hasn’t replied in three months, so it’s a real joy to see you—the last man standing! 😊

Please take this as both a compliment and a kind request to respond via Zendesk or email.

Wishing you the best of luck in the never-ending battle with Dropbox updates.

Warm regards from a long-time Boxifier fan,
Roman

mikeshick

@Razvan Boxifier

Asking here because I too have reached out to Boxifier, though I haven't waited long compared to some. Forums don't seem active there.

I am looking at managing a dataset for nearly 5TB... 1TB on an SSD drive and 4 on a Platter. the 4TB on the Platter is mostly storage and files will not change too frequently.

How well will Boxifier handle that size of dataset?

I have a business account. Does that mean I need a business license for Boxifier? I am only using this for a couple of computers, one user account.

SeanOel

Thanks for the response, but until I see otherwise, Boxifier seems as good as dead; it is certainly absent any reasonable level of support. The forums are utterly useless because nothing ever gets approved for post. And my ticket has been responded to once a week, and then only if I actually harass them to give me one. My issue, now several weeks old, remains.

mikeshick

That's the impression I'm getting too. Dropbox Customer Support for business is already bad enough, adding another layer of horrible doesn't sound like a good formula.

Anyone have other leads to accomplish the multiple data source syncing?

Razvan Boxifier

I appreciate everyone’s honesty in this thread - it’s helpful feedback, and I want to address it openly.

Boxifier has been around for over 10 years, and throughout that time our focus has always been on supporting the people who rely on it. We’re a small team, but a very dedicated one, and we’ve kept Boxifier going through many major shifts in the Dropbox platform, including the recent move to the Cloud Files–based sync engine. That work has taken a lot of attention lately, which is part of why some responses were slower than usual.

Boxifier was never meant to pressure anyone into using it - it exists simply because we saw possibilities in Dropbox that weren’t available natively, and we enjoy solving those challenges. We continue to maintain it for the users who find value in it, and we’re here to help when they need us.

If anyone has questions about specific workflows or setups, feel free to reach out via email or the helpdesk as that’s still the most reliable way to get in touch while we update the Boxifier forum software.

Thanks again to everyone for the candid feedback and for taking the time to engage here.

Razvan from Boxifier

florismk

Dear @Razvan Boxifier , I've been in touch with Christine of your team quote often. However, there seems to be very little progress on the Cloud API support front. An update that should fix the missing sync icons was announced by Christine to drop within a week; that was a month ago,

In the meantime, issues between Dropbox and Boxifier seem to be mounting. The weekly full sync of my Boxified content is one of the major issues, the missing sync icons for Boxified content is a minor annoyance by comparison.

The latest (as of today) is that Dropbox doesn't start at all any more. This morning, Dropbox was again needlessly syncing my full NAS, and Boxifier reported 'Boxifier is not running'. And after a reboot to reset the configuration, Dropbox refuses to launch, and Boxifier reports 'Dropbox is not running'.

I think you as a team need to get in front of this, and actively communicate with your users about this. That the Cloud API change @ Dropbox causes compatibility issues is one thing; that you're taking forever to fix the issues, while remaining entirely silent, is worse. If you want to minimize customer loss as a result of this situation, set aside some time to keep your users informed. That will cause delay in the fixing, no doubt, but it will be worth it in terms of user retention.

Sending this to Support as well.

Wrangler

Dear @florismk
I had encountered the same problem with Dropbox not starting.
I installed an older version (238.4.6075), and the issue is now resolved.
Boxifier is unique both for its invaluable ability to sync any folder and for its inexplicable aversion to communicating with clients.

florismk

Yeah, @Wrangler : The Boxifier team recommended I downgrade Dropbox as well (I've had nothing but positive experiences communicating with their team over the years). But downgrading the primary app while I wait for Boxifier to catch up with them, only makes sense to me when there is a clear expectation of when they finally deliver a compatible version.

It's been three months since the Cloud API update @ Dropbox dropped on my system, and while I have no doubt that the entire Boxifier team is doing their utmost to create a compatible version, there's a limit to how long I am willing to wait.

So for now, after years and years of happily using Boxifier and even evangelizing about it, I've abandoned Boxifier. My Synology NAS is now syncing directly to Dropbox. If and when I hear that Boxifier has managed to create a compatible version, I'll reconsider.

Wrangler

Although it is none of my business, I'd dare to ask.
Why do you need Dropbox if you use NAS? Imho, they provide the same function: access to the files online.
I'm just contemplating on my options if Boxifier stops working.

Best!

mikeshick

I would have done the same thing, but I have too many files to work properly with my NAS and Dropbox. And though I've loved my NAS, their business support is so awful that I didn't want to rely on them for it to work. Nothing they ever told me during support for file sharing was reliable, and at best, they might respond once every 24 hours.

Turns out Dropbox support for business accounts is no better, and issues I've had in the past 4 years have sometimes taken 3 or 4 weeks to resolve.

What model Synogy are you using and how many files do you sync locally on the NAS?

florismk

I'm not comfortable exposing my NAS files to the internet (except to sync with Dropbox), and appreciate the convenience of accessing my Dropbox through their apps. Also, I want both because I want at least two copies of my files to exist in separate locations.

florismk

I've some 30K files, for 120GB of data. Initial sync took a while, until I came to my senses and repurposed my Boxifier folder as cloud version of the NAS. Then it proceeded fairly quickly, couple of hours at most.