Child Item

Sync Issues with integrated Dropbox app on Mac

Device
(Mac mini m4 / iMac m1 etc.)
Syncing Status
Up to date

Question or Issue
Hi all, my team and I are using dropbox via the integrated app system in the Mac finder. We have been using this for years with little to no issues, until last week we started having an issue where team members would upload or edit files, and these would not be visible to anyone else but themselves.

I have found that manually clicking on the dropbox icon (in the top right) to check for sync errors, resulted in it saying that all sends were up-to-date, but if you clicked pause for 30 mins, and then immediately resumed, it would then sync said files. In some cases also, the files would sync after 24 hours on their own.

Has anyone got any ideas as to why this might be happening, and if so how to make sure all dropbox remain synced please, I would be extremely grateful.

Regards

Sam

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Comments

Walter

Hi @samparks - sorry to hear about your syncing issue.

Can you clarify the version of the Dropbox desktop app as shown in the menu bar of the affected devices and if you've attempted a reinstall since you first noticed this?

Thanks!

samparks

Hi Walter,

I am currently on 237.4.5655.

Reinstall would be one of the first things I would do, but I am likely going to have to pull all devices back to my office for myself to do so, was seeing if there was another fix outside of this preferably.

Rgds

Walter

That's where I start from if I were you @samparks - let me know of any updates!

Mark

Hi @samparks

The first two things I would check are does Dropbox say anything if you mouse over its icon on the status bar? Any errors/warnings etc.

Secondly check Dropbox is on a local drive, not using symlinks or junctions and that its not trying to sync a network or external drive - what you are seeing is a common fault of this.