Child Item

Selective Sync mess after migration to new Mac

Device
MacBook Air
Operating System/Browser (if using the web)
MacOS 15.7
Dropbox App Version (if using the app)
The dropbox app does not work on the new computer
Syncing Status
"Syncing 43 files"

Question or Issue
I am having the same issue that many other users seem to have after migrating to a new Mac. Many of my dropbox folders have Selective Sync conflicts. This includes my Downloads folder, which means I cannot see or access any new or existing downloads. Which, in turn, means I cannot download a new Dropbox app for MacOS 15.7.

Previous threads on this topic seem to boil down to "you shoudn't have used Mac Migration Assistant, and now you have to sort through your whole dropbox manually." Is there any better advice?

Any why in the world is there no warning about this? Surely it happens every day!

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Comments

Walter

Hey @mikeriggs - thanks for bringing this to our attention.

Are you familiar with this help center article about the selective sync conflicts you mentioned?

Also, did you enable the Dropbox Backup feature at some point perhaps? Do you see your Downloads folder in your backups page?

When it comes to the Dropbox desktop app, is it still syncing or 'up to date' now? What is its version as shown in your menu bar?

Let us know more and we'll take it from there.

Megan

Hi there, @mikeriggs! I hope you're doing well!

I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!