Child Item

My Windows Explorer hangs when navigating in the Dropbox directory.

Application Affected

Windows Explorer
Device

PC
Operating System/Browser (if using the web)

Windows 10 Pro 22H2
Dropbox App Version (if using the app)

237.4.5655

Question or Issue

When navigating in Windows Explorer within the Dropbox directory, Windows Explorer will reliably hang (fail to navigate, spinning cursor, idling progress bar) and fail to complete the navigation for periods of several minutes to until system restart.

The following details may help you find a solution:

- The issue persists whether the Dropbox process is running or not, before or after the navigation attempts.

- My dropbox directory is NOT on the system drive.

- Uninstalling Dropbox IMMEDIATELY resolves explorer being hung - all stalled navigations will complete during the uninstallation process.

- The issue began immediately after the update that moved Dropbox to standard Windows icon styles.

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Comments

Nancy

Thanks for all the info you’ve shared with us, @SonadorC!

So, from what I understand, the issue disappears right after uninstalling the Dropbox app, but it shows up again once the desktop app is reinstalled. Is this right?

Let me know, and we’ll go from there.

SonadorC

That is correct, yes.

Nancy

Alright, thanks for confirming that @SonadorC! If you check the inbox of your email address, you should be able to see a new email from me.

Please reply to the ticket, and I’ll investigate this further.