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How do I become eligible for Dropbox on File Provider for Mac OS?

Device
MacBook Air M1, 2020
Operating System/Browser (if using the web)
Mac OS Tahoe 26.1
Dropbox App Version (if using the app)
237.4.5355
Dropbox Plan
Plus

Question or Issue
I haven't been able to see thumbnails on offline only files since the OS upgrade to Sequoia 4 years ago. It appears like the solution to this widespread problem has been resolved with the File Provider API, but if I try to follow the steps to enable I get the message "You are not eligible for Dropbox on File Provider at this time". I have already set all my files to be online only, restarted the computer, re-installed the latest version of dropbox desktop. What am I missing?

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Accepted answers

Walter

Ah, I see now - thanks for the clarification @missfluffy

In this case, you'll need to use selective sync to remove some folders from your computer to lessen the app's load to become eligible for the Dropbox on File Provider. The suggested number of files would be below 300,000 files at this time since the performance of the Dropbox desktop app can decline if you have more than 300,000 files synced to your computer.

I hope this helps!

All comments

Walter

Hey @missfluffy - sorry to hear you're having issues with this.

Can you please clarify approximately how many files you're syncing on your computer at the moment?

Thank you!

missfluffy

about 645,000 (before I made all files online only)

Walter

Ah, I see now - thanks for the clarification @missfluffy

I hope this helps!

missfluffy

Thank you, that was the problem. I am on File Provider now and encountered a new problem: when I try to make a synched file online-only, I get the following OS error message "Unable to remove download". I am still able to make the entire folder online-only, but not a single file. The file remains without icon (no checkmark and no cloud)

Walter

I see, I'm glad to hear we're getting there @missfluffy - thanks for the update.

Can you send us a screenshot of the app's exact status as shown in your menu bar and one of the error you're getting?

missfluffy

missfluffy

The last 3 files in the folder I opened with Preview, then wanted to make them online-only. I got the "unable to remove download" error, even after closing the preview app. When I make the entire folder online-only, the 3 files I previewed revert to online only without error

Walter

Have you tried rebooting your computer and/or quitting and relaunching the app since you first noticed this @missfluffy?

What is the app's current status? Is it 'up to date' or still syncing perhaps?