Child Item

I can't change the Dropbox folder location on Windows; it keeps reverting to the C drive.

Application Affected

Dropbox
Operating System/Browser (if using the web)

Windows 11,
Question or Issue

I recently had to set up a new user profile on my PC. I previously had my dropbox folder location set to \Dropbox but when set up the new user profile and re-installed dropbox, it changed the location to within the user profile (c:\users\username\dropbox). I tried changing location (using Preferences > Sync > Dropbox folder location), and each time I try it looks as though it has worked, but then reverts back to the C drive location.

I tried deleting the old dropbox folder on the D drive, and changing location again, still the same process - it says it's been successful and resyncs the files, but then when I open the dropbox location it has reverted back to the C drive.

Any guidance gratefully received!

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Comments

Walter

Hey @helenmapit - sorry to hear you're having issues with this.

Can you please clarify the Dropbox desktop app's status and version as shown in your taskbar?

Have you tried signing out from your account through the app's preferences and then back in again and moving your Dropbox folder anew?

If not, give that a go and let me know how you get on, Helen.

helenmapit

Hi Walter, thanks for your reply. Dropbox status is up to date, and the version is 237.4.5655.

Yep, I've tried signing out and back in again and then trying again to change the folder location again and I get the same thing.

Nancy

Hi @helenmapit! Hope it’s OK to jump in.

Can you send me a few screenshots of what you see on your end, so that I can take a look?

More specifically, I'd like a screenshot of the message you get saying that the folder transfer was successful and one more visual of your current Dropbox folder's location, as shown under your desktop app preferences > Sync tab.

Nancy

Hey @helenmapit! I just wanted to make sure that you’ve seen my previous post.

Let me know, if you still need help with this.