Child Item

My Windows 11 desktop app is stuck syncing one file.

Application Affected

Dropbox Desktop
Device

Dell Vostro 3520
Operating System/Browser (if using the web)

Windows 11
Dropbox App Version (if using the app)

235.4.5905

Hi,

My Dropbox desktop app is apparently stuck syncing at one (or several) particular file(s) and consuming a good amount of CPU.

I've been checking different posts and tried all the solutions (restart app, clear cache, exit account, erase Dropbox folder and log in again, fix hard links, fix permissions) and solves the problem. At first intance it was stuck at 54 files stating "19kb (1 sec left)", and was never ending. After loging off and on and resyncing everything, is stuck at 5 files. I attach some screenshots.

I have 1.000.000+ files on my account shared with 50 people, so identifing specific files is a difficult task. I haven't found a way to check what file is syncing, or the syncing queue. Syncing preferences are set to "Online only".

Any help is much welcomed.

Thank you,

Juan.

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Comments

Walter

Hey @Juan95 - sorry to hear you're having issues with this.

Can you please clarify if you've tried rebooting your computer and internet router since you noticed the app getting stuck at syncing those 5 files?

You should be able to tell which files are still syncing by their syncing icons, but I understand that this won't be easy with this amount of data.

Have you taken a look at the "Sync and storage" within the app's preferences to see if there are any sync issues reported there?

Let me know what you find and we'll take it from there, Juan.

PS: If you'd like to improve the performance of your computer, you can use selective sync to have only your select folders sync to your computer which would lessen the app's load as well.

Juan95

Hi Walter, thanks for the quick response.

I rebooted the app (closing it on the task manager, also by clearing the cache) and the system, but haven't tried rebooting my internet router.

There's no sync issues reported under "Sync and storage" preferences.

I'm currently using selective sync. Probably, I should start allowing a folder at a time to retrieve a file causing the issue (if that's what's causing this), but can be very time consuming.

Walter

I see, thanks for the additional info, Juan - much appreciated.

Can you maybe try to lessen the app's load by using selective sync to reduce the amounts of files/folders you're syncing on your computer?

Juan95

I tried syncing only one folder earlier and it was able to finish syncing. Now I selected the main folder (the most used, 250.000 files), and now is stuck at 2 files pending. Looks like something's not working there.

Nancy

Hi @Juan95! Let me jump in here, too.

Can you right-click on your local Dropbox folder directly, go to its Properties and send me a screenshot of the next window you’ll see?

Basically, I want to make sure that there are less than 300k files located in your Dropbox folder at the moment. In some cases, having more files than that can cause performance issues to the Dropbox app (plus, you mentioned that removing folders earlier via selective sync seemed to help).

danv13

I think I am having the same problem on Windows 11 using Dropbox version 235.4.5905. Dropbox is constantly churning the disk syncing 2 files and eating CPU time. No sync issues are shown. The Dropbox folder contains 50.4 GB and 63,905 files. I can't determine what 2 files are causing this problem, but all other files are syncing successfully. No other devices in my account are having this problem, but this is the only device on Windows 11. I have uninstalled and reinstalled the Dropbox application but it didn't solve the problem. I tried Fix Hardlinks and Fix Permissions. The Flexible Filenames option is turned on. What can I do to help troubleshoot this problem? I have been a satisfied Dropbox user for many years. Thanks!

Jay

Hi @danv13, as you've already tried some of the steps we would suggest, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.