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Desktop app opens Finder; usual remedies not working

I'm on a Mac Apple M2 Pro running Sequoia 15.6.1. I used to have a Dropbox icon in my menu bar from which I could access my files and see notifications. Now when I launch the app, it opens in a finder window. The menu icon is missing and the Desktop app doesn't open. I have redownloaded Dropbox and restarted, but this didn't fix the issue.

Advice appreciated!

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charlie22

This was resolved through a help chat. I needed to remove menu items from my menu bar until I could see the Dropbox menu icon. I then moved the icon to the right so it's more likely to stay visible.

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charlie22

This was resolved through a help chat. I needed to remove menu items from my menu bar until I could see the Dropbox menu icon. I then moved the icon to the right so it's more likely to stay visible.

Jay

Hi @charlie22, thanks for messaging the Community!

We appreciate your response on your your resolved this matter.

On Mac OS in particular on newer versions of the OS, if the menu bar has many items then other items would vanish and be hidden.

If you have any further questions, please feel free to contact us back!

Theresa

Hi @charlie22 and welcome to the Dropbox Community! I’m really happy to hear your Dropbox desktop app is working properly again and thank you for taking the time to come back and share that update. It’s always so helpful when folks follow up, especially with Mac-specific issues like this ✨.

I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox. Since you’re up and running again on your Mac, I’d love to hear...overall, how are you finding Dropbox on macOS these days? Anything you’re loving, or anything that could be smoother?

Looking forward to your thoughts,

T 😺 (Dropbox Community Manager)

JLeonardATL

Hello! I have a new MacBook Air M2, 2022 running Tahoe 26.0.1 (just installed). I downloaded Dropbox app but am having the same problems as the OP: Dropbox "app" only opens Finder and there is no icon in the menu bar. I do not have many items in the menu, so there is plenty of room for another icon. However, Dropbox won't open an "app" nor show in the menu bar, so there are no preferences or settings. Please help? Thanks much.

Walter

Hey @JLeonardATL - sorry to hear you're having issues with this.

Did you try rebooting your computer and/or reinstalling the app at all since you first noticed this?

If you did and this persists, please send us a screenshot of what you see on your end so that we can have a visual too.

Thank you!

JLeonardATL

**I have installed/re-installed Dropbox app and restarted computer, but still no app and nothing in menu bar.

Walter

I see, thanks for the update @JLeonardATL - in that case, can you try an advanced reinstall and let us know how it goes?

If the issue persists, please send us a screenshot to see what you get on your end.