Child Item

The desktop app on Mac OS isn't syncing any more

oreinar

Device :

MacBook Pro

Operating System/Browser (if using the web) :

macOS Tahoe 26.0.1 (25A362)

Dropbox App Version (if using the app) :

234.4.5591

Syncing Status

No automatic sync any longer

Question or Issue

Hi all,

Files edited using another device, such as my iPhone, no longer sync automatically to my Mac.

This has been happening since I upgraded to the latest version of macOS and iOS, version 26.

Now I have to force the sync by opening the file on my Mac and closing it again. Only then does it update with the changes I made on other devices.

Do you happen to have a clue why ?

Am I the only one experiencing this ?

Cheers

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Accepted answers

Jay

Thanks for the info. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

All comments

Mark

What does Dropbox say if you mouse over its icon on the status bar before you do this?

Jay

Hi @oreinar, thanks for joining the Community!

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Keep me updated with any progress!

oreinar

Hi Jay,

thanks for your message.
i did forget to mention that I had already tried several times to deinstall-reinstall the desktop app..

without success unfortunately

Jay

Thanks for the info. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

oreinar

Thanks Jay

I’ll try that out and let you know

Megan

Hey @oreinar!

Take your time, and let us know of any updates. 😇

oreinar

Hi guys,
it does work now !!
Thanks a lot for your useful help !
Take care

Walter

We're happy to hear it's sorted now and thanks for keeping us in the loop too @oreinar

See you around the Community and take care!

Theresa

Hi there @oreinar , and welcome to the Dropbox Community 👋

I’m really glad to hear this issue is resolved - thanks so much for coming back to update us! It’s always helpful when folks share their progress, especially with syncing on macOS 😊

By the way - I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. Since you’ve been using Dropbox on your Mac, I’d love to know… what’s your favourite Dropbox feature? Whether it’s something simple or more advanced, I’m always curious what people enjoy most about the experience.

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)