For a couple of months I have been having to reinstall Dropbox every day. If I don't, my team members aren't able to see any changes that I have made.
Hey @CarlaD, thanks for bringing this to our attention.
It's indeed strange that you have to do that to sync your files.
Can you please hover over the Dropbox icon in your menu bar with your mouse and let me know which version of the Dropbox app you're using and what the sync status is?
Did you notice that this started happening after some kind of update on the Dropbox app or your OS?
Let me know and we'll go from there.
No updates that I remember. To get that icon to hover over, I have to reinstall DB. So it is 220.4.4126. My Mac OS is 14.6.1. This is a work environment & we have to update our OS together. I'm the only one with this issue. Mine started abut 2 months ago.
Hey @CarlaD let me also jump in here!
Have you tried simply launching the app instead of reinstalling it? If so, does that work for you?
Does that happen when you first open up the device, or at random times too?
Yes I have, many times. which is why I started reinstalling
As its a work environment have you asked IT if they are blocking it or uninstalling it?
And you haven't actually answered the question by Megan. What happens if you try and open it instead of reinstall? Why are you reinstalling instead of just launching it? Whats happening?
Yes I said I have tried just opening it many many times. That's why I started reinstalling. IT is not blocking or uninstalling it.
CarlaD wrote: Yes I said I have tried just opening it many many times.
Yes I said I have tried just opening it many many times.
But what happens?
I'm also having this problem, having started a couple months ago.
When I try to just open it via the Applications folder it just opens my Dropbox folder in Finder, but doesn't launch the software, sync, or allow me to right click and see any Dropbox options. I have Dropbox set to start at startup, and it worked perfectly for years before now. I honestly can't tell you if there was maybe a small automatic OS update that triggered this, but it wasn't an OS change or big upgrade.
I'm on a Mac mini with Apple M2 Pro running Ventura 13.5. I've asked our IT department and they do not have any restrictions on Dropbox.
I'm also running Ventura 13.5 on my MacBook at home and don't have this issue there.
Hey @Amuts224! Do you also need to reinstall the Dropbox app every day (like the OP)?
If yes, does the issue seem to be temporarily fixed after that, or does the reinstall not help at all?
If I just open it like you mentioned nothing is available, it doesn't link, I can't share files, etc.
Hi @CarlaD, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
I did that a few weeks ago and they said that is not a file server or computer issue.
Hey @CarlaD, would you mind sharing your ticket number, so we can take a look?
It is 233.4.4938
This would be the version number for the Dropbox desktop application. The ticket ID should be a series of numbers, like 12345678, which would appear in the subject of the email you received.
Hey @CarlaD!
I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!
