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I can't change the location of Dropbox, since it reverts back to where it was originally located.

Dropbox Issues

For years I’ve successfully had Dropbox located on my D drive of both my desktop and my old laptop, which has a second drive. When I bought My new laptop earlier this year, with only a C drive, I naturally wished to have Dropbox there. However, when I did this, a new version of it was also inadvertently put onto my Desktop C drive. I didn’t realise this until the C drive became full and failed to sync.

Clearly, (and the customer support people agree) the solution is to try to make everything online only so I can then relocate to D drive on the desktop. However, what the DB support people failed to tell me, and what I seem to have found out by research, is that can’t happen until I do a full local sync first. Is this correct?

The problem is, I can’t do a full local sync because my C drive is too full. Therefore, I’m caught in this nightmarish syncing loop from which I can’t escape because I can’t make the files online only, which would theoretically solve the issue. It means I can’t even rescue the files to get them off Dropbox.

Any constructive advice welcome. Please give all instructions in non-visual language as I am blind and only use the keyboard. Thanks in advance for your help.

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Accepted answers

Rich

I'm sorry. I misunderstood where the issue was. However, there's no way for an install on your laptop to have any effect on your desktop. Installing Dropbox onto the C drive of one computer cannot force a different computer to move the Dropbox folder from one drive to another. Something else must have caused the issue on your desktop.

How did you install Dropbox on each computer? Did you download the installer from the Dropbox website, or did you get it from the Microsoft Store app?

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Rich

KyleeMaloney wrote:
The problem is, I can’t do a full local sync because my C drive is too full.

When you install Dropbox, one of the questions it asks is if you want your files to start as Online-only. If you uninstall, remove the local Dropbox folder, and then reinstall, you should be able to select that option.

If you have any changed files in your local Dropbox that haven't synced yet, be sure to back them up before deleting the Dropbox folder.

KyleeMaloney

Kia ora Rich. Thank you so much for replying so quickly. If I reinstall DB on my laptop again, though, will I have the same problem? The laptop doesn't have a D drive; only the desktop does. I don't want the desktop to populate the C drive. If I reinstall on laptop first, will that solve it?

Cheers

Kylee

Rich

How did you install Dropbox on each computer? Did you download the installer from the Dropbox website, or did you get it from the Microsoft Store app?

KyleeMaloney

I usually get it from the DB site rather than the Ms Store. Anyway, things seem to have worked out now. Wish I had come here before DB Support. Cheers.