Child Item

Can't drag & drop files into the Dropbox app in my tool bar any more

Application Affected
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Device
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Operating System/Browser (if using the web)
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Dropbox App Version (if using the app)
N/A

Question or Issue
Hi

Recently got a new MacBook Air and added DropBox to the Tool Bar, but can no longer drag n drop files into DropBox like I used to on previous Mac.

Have completed uninstalled Dropbox and reloaded - same problem.

Have googled what to do extensively but no joy.

My Mac is running latest Sequoia 15.6.1

Any thoughts? Thanks

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Accepted answers

Megan

Hey @LondonTraveller67, great job with the screenshots, thank you so much!

Can you also check your app's preferences, and specifically under your "Account" tab to see if your account is linked there?

It might sound trivial, but have you tried signing out of the app and then back in?

All comments

Hannah

Hi there, @LondonTraveller67, thanks for bringing this to our attention.

Can you please clarify where you're trying to drag and drop your files?

Are you dropping them to the small Dropbox icon in your menu bar at the top of your screen or the Dropbox icon in your dock at the bottom of your screen?

What happens when you do drag and drop them?

Does drag and drop work when you drag files into the Dropbox folder in your finder?

Keep me posted.

LondonTraveller67

Hi Hannah

Thanks - bit difficult to describe but...

I click on the Dropbox logo in the tool bar and that brings up icons one of which is Dropbox folder, then all my files are there on the right, while on the left you have icloud drive > documents > desktop > shared, then under that (locations) My Macbook > Macintosh HD > Dropbox...previously I could just drag and drop into that last one, and it would pop up in the list of Dropbox files on the right.

And one thing I forgot to say before, I made sure my Dropbox folder is signed in correctly etc.

Thanks

LondonTraveller67

When I try to drag and drop them you get a pop up that says "Are you sure you want to remove X <name of doc> from iCloud drive" but when I try to do that another small pop up appears that says "Could not connect to Dropbox"

Hannah

Thanks for the update, @LondonTraveller67!

Would it be possible to send me a couple of screenshots, showing the steps you're following and the error message as well, so we can have a visual, please?

LondonTraveller67

Don't really want to share a screenshot on a public forum that will show my file names...I've described everything as best I can step by step above.

Nancy

Hi from me as well, @LondonTraveller67! You can hide any personal/confidential info that may be showing in your screenshot first, before uploading it here. In general, we ask for a visual of what you see to have a clearer idea of what may be happening.

Other than that, do you get the same error if you try to drag a file to your Dropbox folder from a location that’s not related to iCloud?

LondonTraveller67

OK - please see the attached.

In the 3rd one it says "This is an unlinked dropbox" but I only have one dropbox account and all the files are mine - as I said, I deleted Dropbox from my Mac and redownloaded so I don't understand that particular message.

Image 1 is what I get when I click on Dropbox icon in my toolbar

Image 2 is what then comes up

Image 3 is what comes up when I try to drag something from desktop to "dropbox" (as in image 2)

Image 4 is the message I get when I try action in image 3

Thanks

Megan

Hey @LondonTraveller67, great job with the screenshots, thank you so much!

Can you also check your app's preferences, and specifically under your "Account" tab to see if your account is linked there?

It might sound trivial, but have you tried signing out of the app and then back in?

LondonTraveller67

Thank you - yes it was linked, but signed out and signed back in again, and that seems to have done the trick (although I had previously deleted Dropbox and reinstalled, and that did not.) Anyway all working now, thank you.

Hannah

Thanks for the update here, @LondonTraveller67!

I'm very glad to see that the issue was resolved.

If you come across any other issues, just give us a shout.

Have a great day!

Theresa

Hi @LondonTraveller67 n and welcome to the Dropbox Community! I’m so glad to hear you’ve got drag-and-drop working again and thank you for taking the time to come back and share your update. It’s always great when things get sorted, and your follow-up can be really helpful to others who might run into the same issue ✨.

I’m Theresa 👩‍💻, one of the Community Managers here. Since you’re using Dropbox from the toolbar, I’d love to know ...do you have a fave feature that you find especially handy in your daily setup?

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)