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Dropbox freezes on Windows 11 since early September 2025

Since the beginning of September 2025, my Dropbox app on Windows 11 keeps freezing.
• App version: 231.4.5770
• OS: Windows 11 Home 24H2 build 26100.6584
• Issue: The app becomes unresponsive after some time. Restarting the computer temporarily solves the issue, but after half a day or a day the freezing returns.
• What I already tried: Only rebooting the computer. Yesterday I also reinstalled Dropbox through the Microsoft Store, but the issue persists. I didn’t restart Dropbox itself or clear its cache.

Is anyone else experiencing the same issue? Any known fix or workaround?

Thanks!

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Megan

Hey @Davidi1, we're aligned here, thanks for the heads up!

Did you maybe notice any difference after updating to our latest version?

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Megan

Hey there @Davidi1, welcome to our Community!

The first thing here is to ensure that our desktop app is updated. It seems there's a latest version that you can install. There's no need to uninstall, just use this link to reinstall our app.

Also, do you happen to have any 3rd party apps that might be monitoring, backing up or syncing your files that are running on your computer? You might need to keep an eye for iCloud in particular.

If you don't mind, you could also try creating a new OS profile on your computer and trying to install and run the Dropbox desktop app there.

One last thing: if you quit the Dropbox desktop application entirely, is it still slow when opening folders within the Dropbox folder itself?

Keep me posted, and we'll take it from there!

Davidi1

Thanks, Megan,

As per your advice, I reinstalled and now have the ...5988 build. I’ll monitor the issue.

I don’t have any third-party apps installed, as you mentioned.

Before creating a new profile, I’ll continue monitoring this version.

As for your last question: no slow behavior was detected after quitting.

Megan

Hey @Davidi1, thanks for the swift reply!

Definitely keep an eye out on it. If you notice the same slow behavior, try the new OS profile and see if things improve.

In any case, don't hesitate to update me!

Davidi1

Just to clarify: the issue is Dropbox APP freezing (not responding), which is only temporarily resolved by restarting Windows.

Megan

Hey @Davidi1, we're aligned here, thanks for the heads up!

Did you maybe notice any difference after updating to our latest version?

Davidi1

Hi Megan,

I'm writing to confirm that the new version seems to have resolved the freezing issue.

After installing it, the app has been working without any problems on my main computer. Meanwhile, the freezing issue reappeared on my second computer, where I haven't installed the update. This suggests that the new version is the reason for the improvement.

Thanks,

Theresa

Hi @Davidi1 and welcome to the Dropbox Community! I’m so glad to hear the freezing issue is now resolved and thank you for coming back to share your update. Your follow up is really valuable and can make a big difference for others who may run into the same thing ✨.

I’m Theresa 👩‍💻, one of the Community Managers here. Now that Dropbox is running smoothly again on your Windows 11 computer, I’d love to know... do you have a favourite feature that helps you stay productive or organised?

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)